I’ve bought the C29 bike, which is good and definitely worth it for the value. Support has been great from the company when I reached out with some worries replying daily to my emails which is great!... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am waiting for an issue to be resolved. They have responded positively and have informed me part is on the way. I will await this arriving and edit review with a higher or lower score dependan... See more
Company replied
Unfortunately, the bike's motor broke after a year. At the same time, I was very impressed with Duotts's professionalism. I didn't have much hope of finding a solution to my problem. I wrote to cust... See more
Company replied
I used the C29 bike for 3500km and appreciate the excellent quality price ratio. I used it for cycle tourism and it works well. I had some little problem but the customer care was really very excell... See more
Company details
Written by the company
DUOTTS is a technology company that specialized in high- performance electric two-wheelers, which brings a new revolution on our commuting tools!
Contact info
DUOTTS, SHENZHEN, China
- chenlijun@duotts.com
- duotts.com
4.1
Great
435 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 21% of negative reviews
Typically replies within 48 hours
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trust worthy
it was a pleasure to buy from here, the only problem is that your package arrives late , but nothing else they are very serious
1 December 2023
Good job
Great bike better than expected.
Except mudguards,
a lot of improvements, rear light with break light.
Motors controllers in a good placed box.
1 December 2023
I am #furious with these clowns!!!!
I am #furious with these clowns!!!!
So I bought the #Duotts D66 and it #broke down the same day!!!!!!
Now you might think, so they will help you right?
No! Only lies!!! Lies!! And more lies!!
I’m waiting for more than two months on a #battery. Which they #promised me it will #arrive at it latest on 20nov. Guess what…….. not even a #message from them saying #sorry it will not come in. NOTHING!
So #today I asked them , what’s the deal????
Well sir it’s still at customs at #Poland blablablabla…..pffffffffff!!!!!!!!!!!!!!🤬🤬🤬🤬
And to top it off #Sir, can we send you one from #China??? You just told me it’s with customs in Poland?!?! You gonna tell me shipping from China to Holland is faster then let it clear at customs at Poland which is next door? #LIES LIES AND MORE LIES.
So what do you get for your money….
Well I can tell you a lot of #trouble! You have to be a #technician yourself. Because they just ask you to tare your #scooter apart and do all kind of #measurements to it. And here it comes. In there #company #policy they clearly state: we don’t give #guaranty on scooters or bikes who has bin worked on. SO GONE IS YOUR #MONEY!
I feel #stupid that I didn’t read more about them on the internet. Because after some #messages here (which they always kindly reply with a lot of blablablabla and can you #please take it away in a DM) I found out that there are a lot of #people with the same #problems or even bigger ones.
I am really done with them! This is not the way you treat your #customers. I work my #ass of everyday to keep my clients happy so that my #company can grow. I JUST FEEL #SCAMMED!
I made a group on Facebook for all the people who are not so happy with #Duotts Please feel welcome there because together we are stronger!
DUOTTS NOT SO HAPPY FAN CLUB
21 September 2023
Unprompted review
The Delivery Time Is Late But Duotts…
The Delivery Time Is Late But Duotts Always Good 🫶🏻
18 October 2023
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