Duracell Energy Reviews 

Harry M was spot on very helpful sorting some small teething problems with initial setup, quick response quality service

Understood my query straight away and gave me a really great explanation. Charlie grasped what I was trying to ask and sorted out the technical side in great non-technical terms, solved the problem and made me feel very pleased with my decision to buy Duracell

Absolutely fabulous customer service. Had an issue with the App, a quick email to support resulted in a prompt response & resolution to my issue.
Great experience, I wish other companies were like this.

=== Update ===
The email address given in the company response bounces as it does not exist. 🤷
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Terrible company to deal with. I have the original battery from them before they licensed the name Duracell. The battery has failed and their support has confirmed it needs to be replaced under warranty. Since confirming that they have stopped responding to me. I have contacted them multiple times and get absolutely no response. Avoid!

Maja provided brilliant customer service in terms of resolving an issue for us with information display- issue resolved an incredibly responsive and helpful service. Very impressed and grateful! Thank you again.

Clearly shows electricity consumption, generation and export. Enjoy the surprise of exporting power on rainy days.

No connection no data no service

The install was quick and straightforward, and it looks good. The app is ok but it needs to evolve to provide more information.
I have two sets of panels, and I'd like to see the energy generated by each panel set.

I have a 10kw AC system which has been consistently supported by Customer Service. The new Duracell app failed to set the charge and it was sorted by Will in 10 minutes. I have always had good support from Puredrive/Duracell over the 4 or so years of my ownership

After spending 3 months with new installed solar system that was broken i phoned duracell direct to see if they could help spoke to one of the staff called Will and found him great to deal with and talked me though everything then arranged for one of there engineers to call out and replace the inverter ... well happy with the service and would just like to thank your company and Will personally again.
Regards
Ray cooke

Excellent customer service from Maja, very good communications, organisation and follow up. Cannot fault, thank you very much for all your support.

William

Thank you for the service

Thank you for the advice

Thank you for been the service provider you have been

My wife and I thank you sir

My app started giving false information following the fitting of an EV charger.
I phoned and was quickly put through to a human (Charlie).
He was able to quickly identify and resolve the issue.
Very pleasant.Very efficient. Very effective.

About a year ago I had solar panels installed with a Duracell inverter and 2 batteries by SO Energy. I had a problem with the App monitoring the flows but after SO gave me a phone number for Duracell I was quickly able to rectify the situation. This was thanks to the assistance of Maja, acting senior advisor. She calmly went through the process in a way that was easily understood.

Well done Will for such a speedy and efficient resolution to my query.. Very refreshing that I did not have to endure long wait for phone to be answered! My follow-up query was equally efficiently handled. Perhaps you could advise other energy firms on how to quickly answer client's questions!! Keep up the good work

Harry was amazing at explaining to me how the system works and sorting out the issues with my CT clamp and battery. Learnt more from the call than the installer. Thank you Harry!

I’ve had my Duracell Energy battery and inverter system for a while now, and overall my experience has been mixed but has improved considerably.

Initially, I had a number of problems with the system and felt like I wasn’t really getting anywhere through the installer. I eventually contacted Duracell Energy directly (the system is actually supported/manufactured by Puredrive), and since then the issues have been resolved.

Maggie in particular has been really helpful. She’s been responsive when I’ve had questions or problems and has taken the time to help get things sorted, which has definitely improved my overall experience with the system.

The system itself generally works well, although it can be a little temperamental. Roughly every month or so it seems to go down or have a brief issue before coming back online. It hasn’t been a major problem, but it is something I think could be improved.

My biggest criticism is probably the app. It does what it needs to do and is relatively straightforward, but compared with some of the other major home battery systems on the market, it feels quite basic and lacks some of the features and control I’d like to see.

Overall, the hardware does the job and my initial problems have now been resolved. The direct support from Duracell/Puredrive, particularly from Maggie, has been very good. With improved system stability and a more feature-rich app, I think it could be a much stronger overall package.

Excellent customer service .
Maja , thank you , in helping me register and set up the app . I had more help from yourself & Duracell than I ever hag from my installer with regards to app access & usage .

Charlie.S. WHAT A STAR. This guy could not be more helpful if he tried. Brilliant service. 11/10

Maya provided a great service along with the engineers who came out and sorted the problem