Box came damaged. However customer service went above and beyond to rectify the issue.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #54 of 83 best companies in Cosmetics and Perfumes Supplier
Written by the company
“Nature is a temple (…) Vast as the dark of night and as the light of day, Perfumes, sounds, and colours correspond” Baudelaire, Les Correspondances And what if Provence was hiding far more than we could see? The benefits of a secret land with its generous nature, its rich culture and its expertise and imagination. And what if the art of living was an instant art? The crackling of a precious wood fire, some rose buds picked at dawn, a walk by the sea? And what if each perfume told a story ? A thousand pages from the ideal library distilling their sensory memories like Proust’s madeleines… And what if Durance created new associations? For each room in the house, a new journey, for each skin fragrance a language of emotion. And the only signature, the olfactive foot-print of Durance, delicate, refined and strongly evocative. A Promise of Quality with a Light Foot Print Our products are inspired by the richly scented and coloured rural Provençal countryside. We only select the most precious organic plants and raw materials which faithfully reflect the beauty of Provence and our love for it. This selection is subject to the rules of our ethical charter which apply to our entire chain of production and supply. An invitation to pleasure & well-being Durance combines the finest quality raw materials with the art of fragrance-making to create natural fragrances and cosmetics available in a wide range of products adapted to suit different skin types. Beauty by Durance is the expression of an essential and simple feeling of well-being, a line of products that give you pleasure, pamper you and make you feel beautiful. Durance also offers you a wonderful selection of home fragrances. Infuse your home with the perfume of a mood, a desire, a memory… Scent your linen and your home with delicate and refined fragrances.. Nature as the basic source of beauty Nature is Durance’s prime source of inspiration. Our company is situated in Provence, at the heart of a civilization where nature was at the root of all traditional beauty and health rituals. The artists and artisans who work with Durance look for inspiration from the Provençal countryside, and the colours and scents that make up this fertile land. Our land of Provence is the heritage of an ancient culture dedicated to a certain way of life. This is why Durance is committed to creating cosmetics that: Have a minimum content of 95% natural ingredients. Are paraben-free, phenoxyethanol-free, sodium laureth sulfate-free, and propylene glycol-free. Are not tested on animals We believe it is only natural that we should engage in developing products made with the finest Organic ingredients (organic rose essential oil, organic lavender essential oil from Grignan and organic olive oil from Nyons) to better meet the expectations of our customers and their taste for natural products. Respectful development Concerned about respecting the ecological balance of nature, DURANCE draws its inspiration from natural sources to create products that add a note of pleasure to everyday life, and to every moment of the day. Respect is an essential value for Durance: respect of nature in all the products it creates, respect of the environment and respect of mankind. The humane culture of our company, listening, showing respect for others and sharing knowledge are fundamental values for us. Un engagement pour la création Durance works with all kinds of artists who provide a diversity of culture and skills: perfume experts, graphic artists, designers, painters and sculptors. Durance has even bred a new variety of Rosa Centifolia, quite naturally named « Durance Rose». Durance is also a Partner of the Grignan Correspondence Festival, which celebrates epistolary art and pays tribute to letter-writing in all its forms, in traditional and contemporary styles. Because creation is at the heart of our business, Durance has strengthened its partnership with the Correspondence Festival by offering a grant for the commission of a play on the theme of correspondence and fragrance.
Contact info
Imperial RK Ltd 20-22 Wenlock Road, N1 7GU, London, United Kingdom
- info@durance-uk.com
- durance-uk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I buy a product and they send another
I buy a product and they send another. Then when I ask for the one I wanted they said it was out of stock, they took 5 days to tell me that they didn't have it.
Beautiful linen spray makes my bedding…
Beautiful linen spray makes my bedding smell lovely. Very quick service with quick delivery
Many Thanks.
Product is fabulous and order and delivery process all as promised. Many Thanks.
The fragrances are absolutely amazing
The fragrances are absolutely amazing — natural, long-lasting, and wonderfully pleasant. I first tried their room diffuser years ago and have never found anything better since. Later, I explored their candles, room sprays, laundry mists, and body care products, and every single one exceeded my expectations. Not a single disappointment — just pure quality and consistency every time.
Generally good; reasonably priced and smell lovely. Responsive customer service
Nice products which generally smell terrific. The flower diffusers are really different and pretty. Minus one star because, over the years, I've had a couple of fragrances which really didn't smell of much.
Christmas range is great; Camelia Blanc and Figiuet are also both wonderful and lasting. Grenade and one other I didn't get much from.
Good customer service too.
Not quite what I expected
Not quite what I expected. The range of home and personal fragrance do not feel as natural as, say, L'Occitane or other well-known French brands. The laundry scent pouches are totally overpowering, resembling some concentrate industrial cleaning detergent. Other French brands not easily available via UK retailers (but commonly found in organic shops or independent hardware stores in France) provide more refined and effective scents for a wider range of purposes including cleaning and indoor air purifiers.
C'est bien dommage car la demande pour les produits entièrement naturels ne cesse d'augmenter, notamment pour assainir le linge de maison. L'eau de toilette "L'Om" Cèdre bleu a bien un certain côté agréeable mais n'est pas très masculine et devient vite envahissante passé deux applications successives.
I have been a long term customer & find…
I have been a long term customer & find your products so comforting especially the lovely soaps & room fragrances. Cherry blossom is
My favourite
Excellent product
Excellent product. Despatched promptly.
Sadly Royal Mail took a week to deliver with confusing tracking messages every day.
Such beautiful scents!
Wonderful scents
Products arrived within a few days. I bought the body cream, very moisturising without being too sticky. Most importantly, the scents are all heavenly. I have tried 4 scents and they are all wonderful!
Prompt delivery
One of the best room fragrances on the…
One of the best room fragrances on the market. Long lasting, smells amazing 🤩
The best reed diffusers ever
The best reed diffusers ever. Long lasting and beautiful scents, simple-chic packaging. Such a delight! Thank you for such high quality products and comforting scents ❤️❤️
I did not receive the full discount
I did not receive the full discount - due to some impossible to find smallprint
Really great presents.
Really great presents.
The web site was easy to use.
Delivery was prompt and I was kept informed.
I had candles as presents, did not hesitate to buy for other friends.
Excellent customer service
I made a mistake with a coupon and you came to my rescue.
Your products are great and now we have found you online we do not have to drive to Leamington or Cheltenham to buy our room sprays
Naturally lovely !
I love your products and can’t resist your special offers! Lovely natural scents at affordable prices.

Reply from Durance Uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







