Durham Rose Reviews 

I had a very pleasant and professional experience with Durham Rose. Natalie worked closely with me to design the engagement ring that I had envisioned within budget. The design process was smooth, informative, and only took a couple hours on separate occasions. The delivered ring was packaged nicely and my fiance is ecstatic with her ring. Thank you Natalie and Durham Rose!

Really helpful team who really got what I wanted and delivered, even in the tight time frame. Refreshingly, there was only one small instance of the team trying to upsell me - in the main, they listened to requirements and brought everything in on budget. Thank you!

I wanted a bespoke eternity ring for my wife but didn't have the time to shop around at jewellers. Durham rose offered an online service which only meant I needed to commit a few hours on separate occasions and I still felt part of the process and was able to translate my vision for the ring into a design. Natalie was really good and regularly contacted me to give me updates. She was always pleasant to talk to and never gave any limitations to my design. The finished product was excellent and my wife is very happy with her ring.

I highly recommend Durham Rose for any bespoke jewellery. You won't be disappointed.

From the initial design process through to delivery of the final product Durham Rose had maintained fantastic service and communicated well throughout, answering all of my queries and making helpful suggestions.
Would absolutely recommend and will be back for future rings.

What a fabulous experience? I wanted bespoke cufflinks made for my husband-to-be. I knew what I wanted in my head but sometimes it is difficult to convey that picture to someone else. Faye however managed to do just that. There was lots of correspondence with ideas and drawings and fine tunings to the design. I was kept up to date with production and had to have a 2nd pair made when the 1st pair were too large. When they finally arrived I couldn't have been more delighted with them. My husband also thinks they are wonderful so they were the perfect wedding gift. Thank you Faye and all at Durham Rose!

Very professional and really listen to your needs. Very helpful in the design and creative process.

From start to finish, the process has been a pleasure. Perfectly tailored around your needs and requirements while providing a unique and magical experience. Can’t recommend highly enough. If you want bespoke look no further!

Durham rose were amazing, in particular Melissa. The ring is perfect and so nice to have designed it! It was worth the wait. Thank you! have had so many lovely compliments!!

Natalie is very skilled design consultant and able to guide you through the end-to-end process. She is very transparent and an excellent communicator.

I couldn't wish for better!

From start to finish the whole process of creating such exquisite engagement and wedding rings was expertly handled. Thank you.

It has been an absolute pleasure to work with Natalie at Durham Rose. From the first conversation through the design process, she has made it an exciting and personal experience. Thanks to her I have a stunning ring which is one of a kind! Most importantly for me, she was interested in what I wanted to achieve and didn’t try to fit to one of a set of standard designs. I can’t praise her enough, it was like working with a friend. Thank you so very much!
I would highly recommend Durham Rose!

Working with Durham Rose to design my partner's engagement ring was the best decision I could've made! Natalie was so helpful and patient during the process, and the final product was more beautiful than I could have hoped! I highly recommend coming here if you are having trouble finding the right engagement ring, or already know you want to design your own.

Fantastic customer service from start to finish. The quality of the ring was superb and attention to detail on the design made the engagement ring perfect for what I had envisioned to give to my partner.

I came to Durham Rose with an odd request - I didn't want an engagement ring, I wanted a memorial one. I had just lost my mum, and I was looking for help creating a ring that would house a diamond made from her ashes.

I cannot emphasise enough how kind and patient Jordan was. I was grieving, so I was scatty and not always great at being in contact. On top of this the diamond took months longer than anticipated to arrive for setting.

But Jordan was calm and understanding. He kept me up to date and his enthusiasm helped carry me through the wait. When the stone finally did arrive he met me at an ungodly hour to get the stone set in a single morning so I could pick it up for a family event.

And that's not even to mention to the fabulous design Jordan created, which I think was a departure from the normal DR style! It's unusual, beautiful and the best possible home for this precious (in so many ways) stone.

If you're looking for a jeweller who sees you, and not just a commission, then you cannot do better than Durham Rose.

Excellent from start to finish. The team were extremely knowledgable and guided me through the whole process from acquisition of diamond to final ring design. I didn't feel coerced at any stage. Manu and Faye were friendly, honest and approachable and helped me to produce a bespoke piece which exceeded my expectations. Faye took the time to understand exactly what I was looking for and I couldn't be more pleased with the end result. I would highly recommend Durham Rose.

Natalie was extremely helpful through-out the whole process. I don't think I'm exaggerating when I say I was quite an inquisitive/borderline difficult customer when it came to the assurances needed from the company. Natalie went out of her way countless times to ensure I had all the information necessary. Natalie was extremely professional, insightful and her knowledge is second to none in knowing what elements constitute in making the perfect ring. My fiancé and I are smitten with the ring, and it's all thanks to Natalie. I would have no hesitation in recommending Natalie, or Durham Rose to a friend or anyone else. They are a fantastic company, who give you an itinerary of exactly how much each individual element costs so you know exactly how the budget is being spent. I put a lot of time and effort into finding a company that offers a bespoke service in making that perfect ring. Thanks you so much Natalie, and Durham Rose for your service.

N.B. - I was the one who had asked if I could provide feedback on my experience, it wasn't something I was asked to do. I felt that Natalie had truly gone that extra mile from day one, and is highly deserving of the positive feedback.

Absolutely amazing company. I found Natalie so helpful from the get go, loads of patience when o through the design process and helps put your thoughts to paper. It was a very unique experience and really does let you tailor the ring exactly how you want to, from metal choice to stone shape and size. My now fiancé loves her ring and she likes that it is one of a kind. Very good value for money aswell, I would recommend to friends and family.

A wonderful experience from start to finish. I found the whole experience simple and tailored to what I wanted. The online session was a great way to get what I had in my head into the first concept, and the waxwork Ring was a great option to confirm how it would look before moving forward. Faye was amazing throughout and listened to all the ideas and most importantly was able to bring them to life. I'm so happy with the ring and it was everything I wanted it to be!
I would highly recommend Durham Rose!

From start to finish, Everyone at Durham Rose has been extremely helpful. A big thank you goes out to Melissa who along with being very knowledgeable regards design was also very patient with me when it came to making some big decisions.

I think the process from the initial email and subsequent calls, web sessions and face to face visits were well organised. I felt confident that Melissa understood where I wanted to get to in regards to the finished product and I was hugely impressed with the ring upon seeing it for the first time.

If you’re looking for a dedicated personal service for a ring design, I’d highly recommended Durham Rose

Very helpful and patient throughout the design process, also great service especially when asked to resize the ring.

I would recommend Durham Rose to anybody thanks again.

Melissa Vass was a brilliant consultant which made it all very easy from beginning to end.