Horrible bosses i was off sick with heartfailure they sacked me when I got back through no fault of mine the owners are evil people
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Ordered a 2 rib of beef to feed 6. Upon arrival it was a very small 2 rib, not enough. It would have been more transparent to order by and price by weight. I queried the price paid considering this an... See more
I read through their restaurant menu in Mayfair to to see the produce and how and where it's sourced.Having a butchers next door to the restaurant/bar showed their provenance.As well as that, I was ab... See more
Company replied
Unfortunately DHL let the company down big time as the first parcel never arrived causing great inconvenience when I had to make an alternative meal. They kindly sent a second beef wellington which ar... See more
Company replied
Company details
Written by the company
We are a community farm shop celebrating the best Somerset has to offer. Durslade Farm is the inspiration behind the farm shop – sharing all that is a fresh and seasonal with the local community, and direct to you, nationwide. On the farm we rear award-winning beef and lamb for the farm shop and we also have the walled garden where we grow a selection of herbs, fruit and vegetables. All of our meat is expertly prepared by our Head Butcher Giles and his team. In addition we have an orchard for cider, a vineyard and bee hives for our own honey and a large selection of wild, foraged foods including wild garlic, crab apples, blackberries – which make up our foraged range. Our commitment to sustainability and ethos in working with like-minded suppliers is what connects us to the different producers we work with – from free range farms where animal welfare and best practice is the highest priority, to companies that use materials that are biodegradable or made from recycled materials. We promote and share local talent, supporting small projects with big futures and work with established ones to create special products that you can only find here.
Contact info
Farm Shop Somerset, Durslade Farm, Dropping Lane, Bruton, BA10 0NL, Somerset, United Kingdom
- 01749 717 130
- customerservice@dursladefarmshop.com
- dursladefarmshop.co.uk
3.5
Average
250 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
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Delivered when they said they would
Delivered when they said they would, precise instructions and ultimately absolutely delicious food!
28 December 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us a review. We're so pleased that you enjoyed your order!
Hope to see you again soon,
Farm Shop
AMAZING thank you
18 December 2023
The duck arrived on the day I ordered…
The duck arrived on the day I ordered it. It was in excellent condition and tasted superb.
21 December 2023
The best products and customer service
19 December 2023
All good except no gift card included…
All good except no gift card included with delivery
18 December 2023
Reply from Farm Shop
Hiya,
Thanks for taking the time to leave us a review. Unfortunately we didn't have a note attached to your order, but are pleased to hear you enjoyed everything!
We hope to see you again soon,
Farm Shop
The gammon joint I ordered for Xmas was…
The gammon joint I ordered for Xmas was meant to be between 3 to 4 kilos. When it arrived the weight label had been torn off. When I weighed the Gammon it was 2.85kilos. It felt like I had been unsold. However after complaining I was given a full refund. The gammon (ham cooked) did taste good. Hopefully when I make further orders I will receive the correct weight of advertised meat weights.
20 December 2023
Reply from Farm Shop
Hello,
Thank you for taking the time to leave us a review. We are sorry that the wrong weight gammon was delivered, but are pleased to hear you the resolution was satisfactory.
We hope to see you again,
Farm Shop
You get it on the day you asked for
20 December 2023
delivery late and no communication = minus 2 stars
delivery 24 hours late - 1 star. No communication informing me of late delivery. customer service and quality are my number one requirements, I will ponder weather to order again,
20 December 2023
Reply from Farm Shop
Hello,
Thank you for leaving us a review, we're sorry to hear that your order was delivered later than expected over the festive period. We will be investigating delays with our courier partner to avoid this happening again.
We do hope to see you again soon,
The team at Farm Shop
My order never arrived
My order never arrived. I needed my purchase before Christmas. I called several times and had to leave messages. Nobody called back. I eventually got through to someone who had to do a refund as I’d had to make alternative arrangements for my Christmas meal. I was highly disappointed. I don’t know about next time. I am not sure. Not impressed.
19 December 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to provide us with feedback. We were very sorry to hear that our courier partner never delivered your package and understand how frustrating this was for you over the holiday period.
We do hope you are willing to give us another try in the future.
Warm wishes,
The team at Farm Shop
Excellent Beef and customer service
Excellent meat and service.
Would recommend without any hesitation.
Thank you everyone
18 December 2023
Delivered on time
Delivered on time, great products, good customer service when product arrived broken.
19 December 2023
Duck
The ordered shipment arrived on time. The duck is very nice, clean, large in size. After baking, the meat is very good and juicy. I will definitely come back here
21 December 2023
Unknown order status, missed personal message
No update on my order, #4136, from Dec 7th! It still reads: “Your order is confirmed
We’ve accepted your order, and we’re getting it ready. Come back to this page for updates on your shipment status.” Yes, you also accepted my Amex and had no problem getting paid. It’s a gift to a colleague in Ldn but the gift message I typed/submitted never made it to the final step of the order. I emailed customer svcs for status but have heard nothing. Lower your expectations; the site looks nice but there’s no follow up. Good luck, Durslade.
7 December 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us a review. We're sorry to hear that our courier partner never delivered your parcel. We are sorry about the delay in getting back to you over the festive period, but I can confirm the team has provided a full refund for your lost order.
Again, we are so sorry about this!
Warm regards,
The team at Farm Shop
EXCELLENT CÔTE THE BOEF
20 December 2023
Service and delivery brilliant.
20 December 2023
broken bottle delivered and no reply to my subsequent e mail..
the bottle of espresso martini arrived smashed, i emailed your customer contact address a detailed on your site twice and never received a reply and still haven't..
19 December 2023
Reply from Farm Shop
Hi there,
Thank you for providing us with feedback, we're sorry to hear your bottle was smashed upon delivery. I do believe the team have been in touch to resolve this issue, but please do reach out if there is anything further we can assist with.
Warm regards,
The team at Farm Shop
Would give more stars if able
This is literally the meatiest duck I have ever had. My family said the same thing.
Will definitely recommend and order from here again.
Thank you very much!
19 December 2023
Wonderful and so tasty items
Wonderful and so tasty items, given as gifts but shared with the family
19 December 2023
The delivery etc was good but the cake…
The delivery etc was good but the cake is quite dry . Quite expensive for its size and was disappointed!
G H
18 December 2023
Reply from Farm Shop
Hi there,
Thank you for taking the time to leave us a review, we appreciate your feedback.
Hope to see you again soon,
The team at Farm Shop
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