Lovely bed delivered on time. Slightly different to the colour I thought it would be but it’s ok (just a little repaint to match the bed better) great quality, lovely plush velvet & super comfy. I de... See more
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Review summary
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I am the intermediary for an elderly person who does not buy online. We found the online system worked very well. The delivery updates were fine but the two drivers just dumped the box in the living... See more
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Good quality items for the price but overcharging and underdelivering with delivery fees...on two separate occasions when buying a bed and a mattress I paid £29.99 for 2 man delivery to room of choice... See more
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The bed we ordered is great, but we did have quite a few issues with the initial delivery which was quite frustrating! The team at Dusk were quick to answer emails on this, but communication between t... See more
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Company details
- #376 of 392 best companies in Home Furniture Shop
- #112 of 114 best companies in Bed shop
- #85 of 86 best companies in Bedding Shop
- #210 of 220 best companies in Bedroom furniture shop
- #84 of 85 best companies in Mattress Shop
- #89 of 92 best companies in Sofa store
About DUSK.com
Written by the company
Fill your home with luxurious sofas, elegant dining furniture, sophisticated bed frames, and cosy mattresses and bed linen. Plus, discover the perfect finishing touches for your home, from premium curtains and fluffy cotton towels to soft cushions and textured throws.
Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.
Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.
Written by the company
- We're committed to our customers!
- We appreciate your feedback and would love to help. If you would like to speak to our Customer Service team, please call us on 0113 519 0311.
Contact info
Leeds, United Kingdom
- 0113 519 0311
- help@dusk.com
- dusk.com
3.5
Average
122k reviews
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Spot on for a king size so happy
For the first time the size was right thank you will buy again .
28 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Very easy to order
Very easy to order, quickly despatched, and the products are always very good quality.
31 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
One of the bolts wouldn’t screw in
One of the bolts wouldn’t screw in. Think it was cross threaded. My husband managed to find an alternative. The front bar was difficult to fit. The instructions said fit last. We had to dismantle the chair and fit it first to get it to work. Resulting chair is nice
27 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
I am delighted with the bed
I am delighted with the bed!
The bed frame was of excellent quality and instructions were very well written.
The overall appearance of the bed is exactly as expected
10 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Product easy enough to assemble but…
Product easy enough to assemble but came covered in scratches on the top and sides that are visible.
21 May 2026
Good product company kept me informed…
Good product company kept me informed when delivery was expected
31 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
APPALLING DELIVERY SERVICE
Delivery service was appalling took 3 attempts
Waited in for 2 days having arranged days off and company Arrow XL didn't show.. even after receiving a call in the morning advising they were 40 .minutes away... Dusk customer service were sympathetic and helpful to an extent.. but third party Delivery agent shocking
2 May 2026
Still waiting for the rest of my bed
Still waiting for the rest of my bed! Only half of it delivered….
25 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Product issue resolved swiftly
I had originally ordered ascot ottoman in taupe and when I went to build it, I found the headboard was damaged. I contacted customer service and Gaelle was brilliant. She responded quickly, with clear communication, and her support throughout the process was much appreciated. I'm very happy with the quality of the bed and would happily buy from Dusk again.
19 May 2026
From ordering to delivery it was really…
From ordering to delivery it was really easy and stress free. It took a little less than the 2 hour assembly time given on the instructions and they were clear and all the tools and screws were clearly packed and labeled. The bed is gorgeous and is exactly what we wanted.
4 June 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Beautiful cabinet
Delivered on the date quoted when ordered. Easy to put together and hardware parts included spares. Lovely colour and looks really beautiful in my daughter’s bedroom. Very happy with the service and quality of the product.
25 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Easy to order quality is good delivery…
Easy to order quality is good delivery quick so far so good
31 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Item was delivered and it was damaged
Item was delivered and it was damaged, couriers made a note of this on the delivery. Have contacted dusk twice but had nothing to say they have received our email or a response. Very worried about being ignored or the contact us page not working and not being able to contact anyone about this. Can't find a number to call, just an online form.
2 June 2026
Unprompted review
So pleased with our decision to buy the…
So pleased with our decision to buy the Cheshire Ottoman bed! It is so gorgeous and the fabric is lovely, the design is perfect and I was pleasantly surprised at how well made it is. For the price I thought it might not be so good but it is solid. Easy to put together, one thing would be that the fabric for the floor is impossible to put on once you’ve made the frame of the bed is huge - you can’t tip it on its side. So put it on the floor first or don’t worry about it.
14 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Beautiful table and chairs
Beautiful table and chairs, little disappointed I pre ordered but still had to change my chairs 2 months into waiting as weren't getting back in stock. However was worth the wait and colour change
22 March 2026
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