Dust and Things Reviews 1,758

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items like engraved glasses, chopping boards, and photo frames are well-crafted and meet expectations. Many also highlight the prompt and efficient delivery service, with products arriving quickly and well-packaged. However, some customers experienced issues with delivery, mentioning that items arrived late, making them unusable for their intended purpose, or that the chosen delivery service was unsatisfactory. A few people also reported problems with product quality, such as illegible inscriptions or safety concerns with certain items, and some noted inadequate packaging for delicate products.

What people talk about most

Product

People report positive experiences with the product. Customers praise the perfect craftsmanship, beautiful... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the fantastic quality and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to thank Martha and team for all the help and assistance they gave me to replace a broken personalised wine glass that was so special to me! They did an excellent job matching the glass and... See more

Rated 5 out of 5 stars

Ordered a personalised wine glass late on a Saturday evening. Received an email on Monday advising the glass had already been created and dispatched. Glass arrived Wednesday - parcel was well packaged... See more

Rated 5 out of 5 stars

Our gift turned up with a broken lid unfortunately so I informed Martha and she immediately sent out a new one with a very kind hand written note. Very nice gesture. Highly recommend this company.

Rated 5 out of 5 stars

Excellent company, lovely products, They go the extra mile to ensure you're looked after.. I couldn't speak highly enough of them... Especially Martha who knows the true essence of exemplar custome... See more


Company details

  1. #237 of 375 best companies in Gift shop

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Christmas purchases

I bought two of the personalised desk lamps for my grandsons and I am really pleased with my purchase. The lamps arrived earlier than I expected and were packed securely. Very happy!

29 October 2023
Rated 3 out of 5 stars

Not impressed

Received my personalised lamp which was nothing like the picture. I emailed and told them and they made an excuse why it wasn’t like the picture. I had the same number of name letters as the one advertised so the name on my gift shouldn’t have been a quarter of the size.

23 October 2023
Dust and Things logo

Reply from Dust and Things

Hi Natalie,

Thanks for taking the time to provide your feedback.

I can see from our correspondence that you had initially requested for the leaf design to be removed from the design. This isn't something we would usually do, but as a courtesy our Head Designer had agreed to make this change for you. As a main feature of the design has been taken away upon your request, this will result in the engraving looking different to what is advertised.

In regards to the personalisation, each customers personalisation will vary slightly from the listing photos, due to differing characters and the flair of the font. Such as the 'S' advertised is more stylised than other letters may be, and individual characters do differ throughout the font. This is due to the nature of cursive fonts.

We do hope the lamp will be loved by the recipient.

Love and thanks
Gemma G
Customer Service Manager

Rated 5 out of 5 stars

Great company to work with and excellent products

The customer service is wonderful! The custom inscription that I requested turned out perfectly and I was kept posted about my request. My questions were answered quickly and the item came very fast....much faster than expected. Dust and things is a great company to work with and the finished product was exactly how I wanted it to be!! Thank you, Dust and things staff!!

18 October 2023
Rated 5 out of 5 stars

Lovely company to buy from!

So helpful with the changes I needed to an item, great communication throughout, super quick delivery and such a lovely quality product, would highly recommend buying from Dust and Things

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service - they were so understanding and accommodating of my bespoke request for the personal engraving of the cheeseboard for a wedding gift and they ensured I received it on time. They did all they could to make sure I was happy with my order. Every time I buy anything from them, the products are super quality and they always give great service.

24 August 2023
Rated 5 out of 5 stars

Classy Keepsake box

The keepsake box was beautiful and so classy. As a wedding gift for a friend they were very happy with this.
As someone who left it late to buy the present, I can only say the order was completed super quick and the delivery time was excellent. Another great item for a completely satisfied customer.

10 October 2023
Rated 5 out of 5 stars

Happy shopper!!

Wonderful personalized gifts that shipped and delivered to the USA in a super timely manner! Love the products and quality which is why I am a happy returning customer!!!

25 September 2023
Rated 5 out of 5 stars

Great gifts and service

The products look great on the website and that follows through to reality. I emailed to ask questions, the response was quick, informative, and really welcoming. My order arrived on time and well packaged. I also liked the personal touches that made me feel like a valued customer. There was a technical glitch with my order and when I contacted Dust & Things, their service was exemplary again. I was offered 2 options to resolve the issue with no fuss. I am thrilled with my order, would definitely buy from them again and highly recommend their service and products.

27 August 2023
Rated 2 out of 5 stars

The delivery time was very good

The delivery time was very good, but the engraving was not as dark as the the boxes I purchased previously. The secret message on the inside of the box lid is upside down when you open the box. Sadly I am disappointed with the quality especially as the price had doubled since I purchased the other boxes 3 years ago.

16 August 2023

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