Dustarrest Reviews 71

Ease of viewing product video clips on how to use the product

The website has all the information that you need to find the correct Product.

Easy to buy
Good prices

Quick delivery, quality product

Thank you very much. M10 rod cutters and dies.
Mega fast delivery TOP QUALITY . Fantastic service.

All good so far

Very friendly and helpful

I have been looking at these two items for a while now, your web site keep it in the basket and I didn’t have to go looking again, I might not have found the items again. This is 2nd order I have made with this company, very good quality items & a quick delivery

The adverts looked fantastic, and the video reviews were glowing—but after receiving my Dustblocker 500, it quickly became clear that it was all just clever marketing and paid endorsements.

Getting through to customer service was a challenge in itself. After three days of trying, I finally spoke to someone and explained that the unit wasn’t performing as expected. It only needed to collect fine dust from a specific area in our workshop, yet it wasn’t doing anything. The representative—who was helpful at the time—suggested upgrading to the twin-arm model, so I took his advice.

When the new unit arrived, we set it up, hopeful that this one would actually work. But once again, it had about as much suction power as a discarded 1980s Henry Hoover. We even tried pushing dust directly into the arms, but it just built up around the rubber openings instead of being collected.

Frustrated, we called the company back, only to find that the once-helpful representative (unlike the dust) had vanished. Feeling misled, I requested a refund—only to be told that because we had used the machine, we weren’t eligible. A ridiculous policy, considering you can’t assess its effectiveness without actually using it.

Now, we’re forced to go through our bank to issue a chargeback.

My advice? Save your money and buy a vacuum from Lidl—it’ll be cheaper and probably more powerful.

Simple efficient way to order no problems arose

Easy to order and got a discount code which was a bonus

Great service, looked up website, had a couple of questions, so phoned Cody and he was very helpful and clarified the correct parts and helped with getting the whole thing within my budget.
I would recommend Dust arrest to anyone that needs this kind of equipment.

I didn’t like that an automated charge for some sort of insurance in transit was added!! Until the item arrives here, without being damaged, this is your issue. Not the buyer’s issue.

Grinder shroud and vacuum pack has been working awesome for me. Best shroud on the market that does what is says on tin. Downside is the bags full too quickly coz the vacuums to efficient! Service from the team was also brilliant. Will buy more as my team grows

Purchased an industrial vacuum MV-SV1-875-MBS-415 for over £6K. (I cant fault Codey as he seems to be doing the best he can in a bad situation) The unit was months late and when it did arrive it was the wrong unit! later that week the correct unit (almost) arrived and on inspection there were not any instructions provided as required by law and the dust collection kit was wrong so we could not use the unit for a few months while we waited for the kit. Again long delays. Now the unit has broken a few weeks out of warrantee they will not honour it as we are over the 12 months from delivery date despite us not receiving the full order until weeks after. Seems the generic switch isolator has blown with potential motor issues. Waste of money, average performance, terrible logistics and poor customer care.

Ordered starmix pulse online on Saturday only to be told machine out of stock and not coming back into stock . Terrible that they allow a machine to be advertised as available when it is not.
I have requested a refund but as yet not had a response .
I will be going elsewhere and definitely not recommending to anyone!

I recently placed an order with DustArrest for their Hoover vacuum cleaner, and the experience has been incredibly disappointing. After receiving the machine, I found that the power and performance did not match the advertised claims at all. The vacuum simply didn’t live up to the hype.

In an attempt to give it a fair chance, I tried the machine for a mere two minutes. Realizing it was not what was promised, I decided to return it. However, DustArrest refused to accept the return, claiming that because the machine had been used, they would not process a refund. This is extremely frustrating and unacceptable.

I exchanged plenty of emails with Hattie from their team, referencing our consumer rights and return policy, which clearly state that we have the right to return products if they do not meet our expectations. Despite this, Hattie simply refused.

It’s clear that DustArrest are not standing behind their products or their advertising. I want everyone to be aware of this terrible experience and think twice before purchasing from them. Poor product performance and even worse customer service. I strongly advise avoiding DustArrest at all costs.