DustDeal.com Reviews 2,199

TrustScore 3 out of 5

2.9

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See what reviewers are saying

Rated 1 out of 5 stars

This is a disgraceful company. I placed an order on 14th June which has not arrived. I've contacted them to ask what's happening but get no information other than an automatic reply telling me they'... See more

Company replied

Rated 1 out of 5 stars

V poor bordering on the dishonest in my opinion. Dustdeal have not delivered my order nor provided any updates having taken full payment from my card. They only say they will use ‘best endeavours’ to... See more

Company replied

Rated 5 out of 5 stars

I read rather a lot of poor reviews, so initially I was more hopeful than optimistic. Actually, the delivery was swift, the goods were of high quality, and well packed. No demand for any import tariff... See more

Rated 5 out of 5 stars

First of all, the company is reliable. He makes every effort to ensure that the customer gets what he ordered. I am full of admiration for her professionalism. I recommend using their services. It has... See more

Company details

  1. Appliance shop
  2. Cleaning products supplier

Written by the company

DustDeal.com sells High Quality Dust Bags en Vacuum Cleaner Accessories at low cost!


Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

5-star
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Rated 1 out of 5 stars

Warning!!!

Warning!!!! Do not use this website! You will never get the product you ordered and payed for and if you send them an email they will reply saying you can not write them but have to go through help desk. They will not pay you back the money because - as they say - the product is already shipped. But I have received no confirmation of shipment etc and have after 30 days still not received anything. Don’t use this company - it may be a scam!

22 November 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend them

I found the product I was looking for at good price.
The ordering was very easy through their website and has been sent quickly.
I'm pleased with their service and would recommend them.
Thank you DustDeal.com ! :-)

16 October 2023
Unprompted review
Rated 1 out of 5 stars

Did not receive my order after 4 weeks

Did not receive my order after 4 weeks. Do not ever buy from Dustdeal. The company barely answers to email, could not be able to give me a tracking number. Seams to be a Chinese online company that lie and still money.

12 November 2023
Unprompted review
DustDeal.com logo

Reply from DustDeal.com

Dear Chris,

I can assure you that we are not a Chinese company but a Dutch company as mentioned on our website: www.dustdeal.com/contact

Furthermore, I am very sorry the Romanian post is delaying your package. It should already have arrived a long time ago. I am sure it will arrive shortly, and if not we will propose a proper solution.

Kind regards,

Team DustDeal

Rated 1 out of 5 stars

I have been waiting to hear back for…

I have been waiting to hear back for multiple days now and waited on the phone for an hour and a half and couldn’t get through to anyone, no update on my order and I have sent a message to instrgam page , poor customer service

20 September 2023
Unprompted review
DustDeal.com logo

Reply from DustDeal.com

Dear Carly Duffin,

Please contact our helpdesk info@dustdeal.com

They will help you with your inquiry within 24 hours. Unfortunately we do not have a phone number available.

Kind regards,

Carly Duffin

Rated 5 out of 5 stars

Thumbs up

The ordered products are packed in a affordable combined package and the quality is great. (The Pink stuff, Scrub daddy...)
Communication via email is fast and very nice.
Delivery to Croatia (my doorstep) in 17 days.
I will definitely visit this store again and make a new order.

21 August 2023
Unprompted review
Rated 1 out of 5 stars

Toll og avgift på bestilling

Toll og avgift på bestilling. Yes I know you are based abroad, but you have to state it more clear during checkout.. I will not be picking up my package as the fee is more than the duster bags.

11 August 2023
Unprompted review
DustDeal.com logo

Reply from DustDeal.com

Dear Fredrik,

Please check websites more thoroughly when you wish to import from the EU and not pay custom fees. Furthermore, we will refund the item when it will be returned to us.

Kind regards,

Team DustDeal

Rated 5 out of 5 stars

I highly recommend Miele vacuum bags…

I highly recommend Miele vacuum bags and their fragrance procurement. Initially, I faced some difficulty with the payment landing page, but it seems to be working smoothly now. Thank you, DustDeal, for your products and commitment to improvement!

5 July 2023
Unprompted review
Rated 1 out of 5 stars

Rubbish company

Order didn’t arrive to start with. Emailed and then it came. These are not replacement pipes for your vac. Don’t waste your money! You have to chop the end off and add this to an existing end of lead!! In our case, it was that bit that had the hole so this ‘new pipe was useless’ ! They email you really nicely to start with. I did pay the postage to return as gave them the benefit of doubt, but low and behold …. It never seemed to arrive back in Netherlands! How DID I know really, they’d say that !!!
So now my honest review on them …

So please folks : read all the reviews first …. And basically, do what we did in the end : go elsewhere !!!! You’ll not regret doing so …..

Re their reply … they did have my order number and emailed me about it! They knew exactly what was ordered as had also commented about it in an email …. Please just Do Not Use This Scam Company! AND JUST TO PROVE THIS COMPANY IS AWFUL - I POSTED MY RETURN BACK TO ADDRESS THEY GAVE ME, POST WASNT CHEAP BUT LO AND BEHOLD ITS JUST BEEN RETURNED TO ME SAYING THE ADDRESS DOES NOT EXIST !! Please DO NOT USE this company !!!!!!!!!!
ITS A COMPLETE SCAM AND ITEM WAS TOTAL RUBBISH AND ITEM UNUSABLE ANYWAY. Will now seek chargeback via credit card instead and hope the company will be investigated that way too.

20 June 2023
DustDeal.com logo

Reply from DustDeal.com

Dear Carolyn,

Unfortunately you did not give us your order number and therefore we cannot assist in your case. We can also not verify if you actually ordered at our webshop.

I am very sorry about this situation.

Kind regards,

Team DustDeal

Rated 1 out of 5 stars

Scam website

Ordered product for vacuum cleaner, it does not fit my vacuum. Website states lies there is no 30 day moneyback guarantee as they state, have been offered a partial refund only and only if I pay international return postage myself. This website is a scam.

28 June 2023
Unprompted review
DustDeal.com logo

Reply from DustDeal.com

Dear Paul,

I can assure you that we are nut a 'scam website' as you state. I have to inform you that you ordered the wrong product that is not compatible with your device. Therefore, we are not able to assist you with the return costs. This is clearly stated on our website.

Kind regards,

Team DustDeal

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