dwarvesshoes.com Reviews 147

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers had a great experience with this company. Customers are really happy with the products, consistently praising the high quality of the materials and craftsmanship, often highlighting the comfort and unique style of the footwear. Many people appreciate the excellent customer service, describing it as responsive, helpful, and efficient in addressing their inquiries and needs. However, some customers experienced issues with their orders, including incorrect sizing and delayed delivery. A few people also reported receiving products with a strong chemical smell or finding that the quality of the leather was not as expected, leading to concerns about durability.

What people talk about most

Product

People report positive experiences with product, praising the quality, comfort, and unique styles. Many... See more

Quality

Consumers generally express satisfaction with the quality of products, often describing them as well-made,... See more

Order

Customers had ambiguous experiences with their orders. Many expressed satisfaction, praising the efficient... See more

Customer service

Clients share positive opinions on customer service. Many customers describe the service as excellent,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise the smooth... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dw... See more

Rated 5 out of 5 stars

I recently purchased three pairs of shoes from this store, and I couldn’t be happier! Each pair is unique, beautifully designed, and made with top-quality materials. The comfort is unmatched — I can w... See more

Rated 5 out of 5 stars

I’ve purchased from Dwarves before for a pair of horsebit chunky loafers and they are incredible. I could not find a similar shoe of that quality and design anywhere else. They are durable, made with... See more

Rated 5 out of 5 stars

I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful rea... See more


Company details

  1. Shoe shop
  2. Boot Shop
  3. Fashion accessories shop
  4. Handbags Shop
  5. Leather Goods Shop
  6. Shoe Wholesaler

Written by the company

Dwarves make high-quality, comfy handcrafted leather shoes for women. We specialize in casual daily walking shoes at a price everyone can afford. We have boots, oxfords & tie, mary jane, loafers, flats, sandals, slippers, sneakers, wedges, platforms, pumps, large size shoes. Our shoes are suitable for students, professional women, teachers, busy moms, expectant mothers, and anyone who loves soft comfortable footwear. We have been in business since 2012 and our website dwarvesshoes.com opened in 2017. From 2012 to 2023, We are here for 11 years. We pride ourselves on our integrity and the quality of our handcrafted shoes. We adhere to brand values and are trustworthy partners. Dwarves, which has a deep meaning. In fantasy novels and games, Dwarves are often depicted as a race with strong willpower, courage, and skill, and they are particularly adept at crafting high-quality items. We chose "Dwarves" as our brand name because we want to convey our philosophy of making high-quality, durable, and comfortable women's shoes, and the word "Dwarves" in our view represents these qualities of resilience, craftsmanship, and quality.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

147 reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love the loafers

I love the loafers - absolutely gorgeous and chic. You can tell they're handmade with real care. They're stylish yet comfortable, and the design perfectly balances classic charm with a modern edge. Durable for a long day walk, and I just bought another pair for winter!

3 November 2025
Unprompted review
Rated 1 out of 5 stars

Horrible boots - Misleading advertising - Boots from China

Misleading advertising — advertised as “leather” and US-based but shipped from China
I ordered some boots (Order ##42020) after seeing their Instagram showing a USA address and product pages describing the boots as “leather.” The tracking revealed the package came from China. When I contacted the seller they confirmed it shipped from China and claimed “excellent quality,” but the boots that arrived are clearly not leather, poorly made, and do not match the advertised photos.
I began the return process and was told I must pay return shipping both to a US address and additionally to China, which would make me lose money rather than be refunded. I do not recommend buying from dwarvesshoes.com until they correct their advertising and return policy. Not honest advertising — buyer beware....You as a company discounted both the shipping to an address in NJ USA and the fee for returning the product to China.

27 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Deisy,

We’re really sorry to hear about your experience.

Our products are indeed handmade in China, and this is clearly stated on our product pages. Each pair is crafted with genuine leather and carefully quality-checked before shipping.

Regarding return fees and shipping from China, this information is also clearly stated here 👉
https://dwarvesshoes.com/pages/free-shipping-and-return-policies

We currently provide two return options — returning to our China Studio or through our U.S./CA warehouse partners, so customers can choose the most convenient and cost-effective method.

We value your feedback and will continue improving our communication and transparency. 💛

Best
Dwarves

Rated 2 out of 5 stars

Quality is poor, hardly worn and already worn out

I've had these boots for less than a year and I generally only wear them at fancy occasions (vs every day going out) They are already worn out. The leather material is very thin and the soles are worn down significantly, also the heels are hollow so all I have is a hole now. These are more like $30 boots not $145 boots. Also their return policy sucks. I will not be buying from them again.

18 October 2025
Unprompted review
Rated 4 out of 5 stars

These shoes are very attractive and…

These shoes are very attractive and well made. Be aware of exchange policies. You can exchange shoes, but do need to read the details about shipping and fees. I am so excited to wear these shoes.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Big Foot Wide Fit Leather Penny Loafers

I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful real-leather smell. Unfortunately, the fit was a little large but the customer service has been very responsive and I look forward to receiving a replacement (half size smaller) pair.

24 September 2025
Unprompted review
Rated 2 out of 5 stars

I unfortunately purchased 2 pair of…

I unfortunately purchased 2 pair of shoes from this Chinese company. One did not fit & they charged me return shipping PLUS $28 restocking- the quality was mid & honestly the stitching on the ones I kept is misaligned & wonky. I would NOT buy from them again. If I had done the research to discover that it was a Chinese company I would NEVER have purchased from them at all- do NOT recommend!

5 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Dawn,

Thank you for your feedback — we’re sorry your experience didn’t meet your expectations. Our shoes are handmade in China, and we always indicate the country of origin on our product pages.

We truly value quality and craftsmanship, and we’re disappointed that the fit and stitching didn’t meet your standards. Our return policy, including international return processing fees, is clearly outlined at page, but we’re always reviewing our processes to make them as fair as possible.

If you’d like to discuss your order further, please feel free to contact us directly at [customer@dwarvesshoes.com] — we’d love the chance to make things right.

Thank you for sharing your thoughts; your feedback helps us improve.

Best
Dwarves

Rated 5 out of 5 stars

I cannot overstate how pleased I am…

I cannot overstate how pleased I am with my experience with Dwarves shoes & my winter handmade leather lace up combat boots… the superior quality & beautiful construction of the shoes, the responsiveness & helpfulness of their customer service! I will absolutely be shopping here again & again!

22 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear HL,

Thank you so much for your wonderful review💛Your support truly means the world to us, and we can’t wait to welcome you back to Dwarves Shoes again and again!

Best
Dwarves

Rated 4 out of 5 stars

Beautiful shoes, wrong size

I got the shoes that I’ve been waiting for. I really do love it and the leather is really good and soft my feet didn’t hurt. The only problem is the size .
It’s too big for me . I think their sizes are kinda big. I will be returning to get a new size.

11 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Candi.
We truly appreciate your kind words about the quality and comfort of our shoes. We understand that sometimes the first size may not be the perfect fit, and we’re glad to assist with an exchange. Thank you for your trust and for choosing Dwarves.
Best
Dwarves Team

Rated 5 out of 5 stars

I love the shoes

I love the shoes but they were too small. I am waiting to recieve the next size. I am patiently awaiting the shoes.

21 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Poni,

Thank you so much for your kind words and for your patience! 💕 We’re so glad you love the shoes, and we hope the new size will be a perfect fit for you. Please don’t hesitate to reach out if you need any further assistance — we’re always happy to help.

Best
Dwarves

Rated 5 out of 5 stars

I recently purchased dwarves combat boots

I recently purchased dwarves combat boots for a concert. I needed something that would be well-made. Comfortable, and stylish. These boots were all that and more. I ordered the wrong size and Dwarvesshoes. Make sure that they remade the right size. After I sent the wrong size back. And make sure I receive them in time for the concert. Thank you so much. These are the best combat boots ever so well made very comfortable.

15 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Vicky,
Your review just made our day! 🌟 Comfort + style = mission accomplished. Thanks so much for choosing Dwarves! 👢💖
Best
Dwarves

Rated 4 out of 5 stars

Love my new combat boots!

The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dwarves for help finding my package. They weren't any help and just sent me the tracking information. I finally got ahold of usps after 10 phone calls and the mailman retrieved my boots from the wrong address. I would have appreciated Dwarves being more helpful in this process.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my Dwarves shoes

I’m very happy with my Dwarves shoes! The leather is beautiful and the craftsmanship is excellent — they look even better in person than on the website. Customer service has been responsive in helping me with my order, and I appreciate their support. The shoes are stylish, comfortable, and unique — I’ve already received compliments on them.

I would definitely recommend them to anyone looking for high-quality handmade shoes.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

The boots are amazing

The boots are amazing, so well made. The shipping was exactly as they said,. They don’t provide the same level of shipping status emails I’m used to on US shipped products but the shipping times quoted were accurate and it was a wonderful surprise to receive them.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a really cute pair of clogs but…

Ordered a really cute pair of clogs but they just didn't fit my look when they arrived and I was surprised that they were so willing to swap them! Very well made shoes, will order again! Great customer service!!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Coolness and Comfort. WOW!

Best thing that has ever happened to my feet. I was looking for comfortable all day work shoes online. I am the Dr Martens type of gal but let’s be honest, they are not the most comfortable all day shoes. I came across Dwarves shoes and could not decide on all of this fashion! Excellent customer service. Endless options, great reviews. Coolest shoes! I finally settled for a cute pair of flats and I nailed it! So cute and odd. They came in 2 weeks. The most comfortable shoes EVER! Head turning high quality well crafted leather. I get so many compliments. I have had them for 2 months now. My 2nd pair is on its way. Good bye Docs. Welcome Dwarves!

9 September 2025
Unprompted review

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