dwarvesshoes.com Reviews 

194
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful craftsmanship, soft leather materials, and exceptional comfort of the footwear for everyday wear. People also appreciate the responsive and helpful customer support team ready to assist when questions or order changes arise. However, some customers also noted issues with sizing inconsistencies, mentioning that certain styles run too large or feel too tight. However, some people mentioned unexpected delays in delivery times and complications regarding international return processes and fees. A few other people also felt that the materials did not always fully match expectations set by online product photographs.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the overall quality, comfort, and unique styles.... See more

Quality

Consumers find quality to be positive, highlighting that the shoes are exceptionally well made and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide range of differing... See more

Delivery service

Users describe ambiguous interactions with delivery service, balancing timely arrivals with warnings about... See more

Customer service

People report positive experiences with customer service, highlighting responsive and communicative support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think Dwarves shoes are well made and comfortable. I check the site regularly to see what new shoes have been added. I am wearing my oxfords right now and they have been one of my two best shoes pu... See more

Rated 4 out of 5 stars

The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dw... See more

Rated 5 out of 5 stars

As soon as I unveiled these carefully packaged treasures, I could sense the quality and care that they were made with. Cannot fault the materials and design, definitely artisan crafed with attention... See more

Rated 5 out of 5 stars

I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful rea... See more


Company details

  1. Shoe shop
  2. Boot Shop
  3. Fashion accessories shop
  4. Handbags Shop
  5. Leather Goods Shop
  6. Shoe Wholesaler

Written by the company

Dwarves make high-quality, comfy handcrafted leather shoes for women. We specialize in casual daily walking shoes at a price everyone can afford. We have boots, oxfords & tie, mary jane, loafers, flats, sandals, slippers, sneakers, wedges, platforms, pumps, large size shoes. Our shoes are suitable for students, professional women, teachers, busy moms, expectant mothers, and anyone who loves soft comfortable footwear. We have been in business since 2012 and our website dwarvesshoes.com opened in 2017. From 2012 to 2023, We are here for 11 years. We pride ourselves on our integrity and the quality of our handcrafted shoes. We adhere to brand values and are trustworthy partners. Dwarves, which has a deep meaning. In fantasy novels and games, Dwarves are often depicted as a race with strong willpower, courage, and skill, and they are particularly adept at crafting high-quality items. We chose "Dwarves" as our brand name because we want to convey our philosophy of making high-quality, durable, and comfortable women's shoes, and the word "Dwarves" in our view represents these qualities of resilience, craftsmanship, and quality.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

194 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(194)

105 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Quality is poor, hardly worn and already worn out

I've had these boots for less than a year and I generally only wear them at fancy occasions (vs every day going out) They are already worn out. The leather material is very thin and the soles are worn down significantly, also the heels are hollow so all I have is a hole now. These are more like $30 boots not $145 boots. Also their return policy sucks. I will not be buying from them again.

18 October 2025
Unprompted review
Rated 4 out of 5 stars

These shoes are very attractive and…

These shoes are very attractive and well made. Be aware of exchange policies. You can exchange shoes, but do need to read the details about shipping and fees. I am so excited to wear these shoes.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Big Foot Wide Fit Leather Penny Loafers

I recently purchased a pair of Big Foot Wide Fit Leather Penny Loafers because I like a wide toe spread which is hard to find in dress shoes. The shoes are incredibly well made and had a beautiful real-leather smell. Unfortunately, the fit was a little large but the customer service has been very responsive and I look forward to receiving a replacement (half size smaller) pair.

24 September 2025
Unprompted review
Rated 2 out of 5 stars

I unfortunately purchased 2 pair of…

I unfortunately purchased 2 pair of shoes from this Chinese company. One did not fit & they charged me return shipping PLUS $28 restocking- the quality was mid & honestly the stitching on the ones I kept is misaligned & wonky. I would NOT buy from them again. If I had done the research to discover that it was a Chinese company I would NEVER have purchased from them at all- do NOT recommend!

5 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Dawn,

Thank you for your feedback — we’re sorry your experience didn’t meet your expectations. Our shoes are handmade in China, and we always indicate the country of origin on our product pages.

We truly value quality and craftsmanship, and we’re disappointed that the fit and stitching didn’t meet your standards. Our return policy, including international return processing fees, is clearly outlined at page, but we’re always reviewing our processes to make them as fair as possible.

If you’d like to discuss your order further, please feel free to contact us directly at [customer@dwarvesshoes.com] — we’d love the chance to make things right.

Thank you for sharing your thoughts; your feedback helps us improve.

Best
Dwarves

Rated 5 out of 5 stars

I cannot overstate how pleased I am…

I cannot overstate how pleased I am with my experience with Dwarves shoes & my winter handmade leather lace up combat boots… the superior quality & beautiful construction of the shoes, the responsiveness & helpfulness of their customer service! I will absolutely be shopping here again & again!

22 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear HL,

Thank you so much for your wonderful review💛Your support truly means the world to us, and we can’t wait to welcome you back to Dwarves Shoes again and again!

Best
Dwarves

Rated 4 out of 5 stars

Beautiful shoes, wrong size

I got the shoes that I’ve been waiting for. I really do love it and the leather is really good and soft my feet didn’t hurt. The only problem is the size .
It’s too big for me . I think their sizes are kinda big. I will be returning to get a new size.

11 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Candi.
We truly appreciate your kind words about the quality and comfort of our shoes. We understand that sometimes the first size may not be the perfect fit, and we’re glad to assist with an exchange. Thank you for your trust and for choosing Dwarves.
Best
Dwarves Team

Rated 5 out of 5 stars

I love the shoes

I love the shoes but they were too small. I am waiting to recieve the next size. I am patiently awaiting the shoes.

21 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Poni,

Thank you so much for your kind words and for your patience! 💕 We’re so glad you love the shoes, and we hope the new size will be a perfect fit for you. Please don’t hesitate to reach out if you need any further assistance — we’re always happy to help.

Best
Dwarves

Rated 5 out of 5 stars

I recently purchased dwarves combat boots

I recently purchased dwarves combat boots for a concert. I needed something that would be well-made. Comfortable, and stylish. These boots were all that and more. I ordered the wrong size and Dwarvesshoes. Make sure that they remade the right size. After I sent the wrong size back. And make sure I receive them in time for the concert. Thank you so much. These are the best combat boots ever so well made very comfortable.

15 September 2025
Unprompted review
dwarvesshoes.com logo

Reply from dwarvesshoes.com

Dear Vicky,
Your review just made our day! 🌟 Comfort + style = mission accomplished. Thanks so much for choosing Dwarves! 👢💖
Best
Dwarves

Rated 4 out of 5 stars

Love my new combat boots!

The boots are beautiful, soft and seem well made. They fit true to size. I did deduct one star from rating due to the fact that they were delivered to the wrong address by usps. I reached out to Dwarves for help finding my package. They weren't any help and just sent me the tracking information. I finally got ahold of usps after 10 phone calls and the mailman retrieved my boots from the wrong address. I would have appreciated Dwarves being more helpful in this process.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my Dwarves shoes

I’m very happy with my Dwarves shoes! The leather is beautiful and the craftsmanship is excellent — they look even better in person than on the website. Customer service has been responsive in helping me with my order, and I appreciate their support. The shoes are stylish, comfortable, and unique — I’ve already received compliments on them.

I would definitely recommend them to anyone looking for high-quality handmade shoes.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

The boots are amazing

The boots are amazing, so well made. The shipping was exactly as they said,. They don’t provide the same level of shipping status emails I’m used to on US shipped products but the shipping times quoted were accurate and it was a wonderful surprise to receive them.

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a really cute pair of clogs but…

Ordered a really cute pair of clogs but they just didn't fit my look when they arrived and I was surprised that they were so willing to swap them! Very well made shoes, will order again! Great customer service!!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Coolness and Comfort. WOW!

Best thing that has ever happened to my feet. I was looking for comfortable all day work shoes online. I am the Dr Martens type of gal but let’s be honest, they are not the most comfortable all day shoes. I came across Dwarves shoes and could not decide on all of this fashion! Excellent customer service. Endless options, great reviews. Coolest shoes! I finally settled for a cute pair of flats and I nailed it! So cute and odd. They came in 2 weeks. The most comfortable shoes EVER! Head turning high quality well crafted leather. I get so many compliments. I have had them for 2 months now. My 2nd pair is on its way. Good bye Docs. Welcome Dwarves!

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I’ve purchased from Dwarves before for…

I’ve purchased from Dwarves before for a pair of horsebit chunky loafers and they are incredible. I could not find a similar shoe of that quality and design anywhere else. They are durable, made with genuine leather, and last forever. If they ever restock the horsebit loafer in brown, I would buy immediately.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Unique style of shoes

I like to find common sense fashion that is out of the norm. Fashion I will not see on five other people. Dwarves shoes provides great comfort, excellent craftsmanship and quality shoes. Most of all I like the unique styles of Dwarves shoes. I will be purchasing another pair or two.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Finally, a perfect pair of shoes

Just a bit of prehistory first: I was looking for a comfortable pair of shoes for work at the office and I always gravitated towards something with a bit of an edge to it while still looking formal. I have gone through the time-consuming process of searching both online and at the stores but unfortunately had to return the shoes I'd purchase - even when they looked fine, the fit would disappoint.
And then my friend showed me the website for the Dwarves shoes. They got my attention right away: every pair looked so stylish and unique. I ordered a pair of vintage square-toe 60-mm block heel Mary Janes in wine red . The moment I put them on, I knew they were IT. They felt so comfortable that I didn't want to take them off: the insoles are padded to support the arch and the ball of the foot, so they feel super comfortable even after a full day at work. And I always get compliments on them! So, yeah - I'm a fan.

31 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look