Unprofessional, unreliable, unethical, disrespectful
We are a family of refugees from Ukraine. To rent an apartment we were asked to deposit a security guaranty of 104.210 DKK with the landlord. We can not send funds from Ukraine due to wartime banking regulations. Since we couldn’t make a SWIFT, we agreed to deposit in cash and took our life savings to an exchange to convert them from dollars, agreeing with Katrine to meet her and provide her with the cash immediately after the exchange was made. When we had the money we texted her, she replied «other people are interested in the apt. » then ignored all of our messages and calls as if we were diseased. Unprofessional, unethical, discriminatory and humiliating to people running from war and trying to find a place to live in a foreign country. A full timeline of the events has been shared with the association of Ukrainians in Denmark, the real estate association of Denmark, social media and our own lawyers. We suffered serious consequences and financial losses due to Katrine’s unreliable and unprofessional conduct. Do not do business with her.
Reply from Dybdahlboligudlejning
Vi er oprigtig kede af jeres oplevelse, men jeres anmeldelse er ikke sand. Vi bad jer ikke stille en kaution, Vi bad jer overføre depositum/leje til udlejers konto, ligeledes via SWIFT som er normal procedure. I kunne ikke overføre beløbet og ville derfor betale kontant. Vi indvilligede i at modtage beløbet på kr. 104.210 kontant da udlejer ikke ønskede at modtage beløbet p.g.a hvidvaskning. Vi aftalte så at I kunne komme forbi vort kontor for at indbetale beløbet. I dukkede ikke op som aftalt. Vi aftalte derefter en dag/tidspunkt hvor vi kunne mødes i København således at jeg kunne tage imod pengene. I dukkede heller ikke op i København som aftalt. Udlejer mistede desværre tilliden til jer og ønskede derefter ikke at udleje lejligheden til jer.
I meddelte ligeledes at I var et amerikansk/ukrainsk par samt at I arbejdede i Danmark og var flyttet fra Midtermolen. Se venligst info modtaget fra jer.:
Name: Olga
Age & Hobbies: internal consultant at Damvad, 36 yrs old, skiing & photography, coffee brewing
Address: Midtermolen
Postcode/City: 2100, Copenhagen
Tel.: +
E-mail:
CPR:
Nationality: Ukrainian
Employment: Internal Consultant Virksomhed at Damvad
Address: Overgaden Oven Vandet 58A, 2. Floor
Postcode/City: 1415 København
Tel.: +
Contact person: Anders van
Name: Ariel Wolfe
Age & Hobbies: 42 yrs old, businessmen, camping, mountaineering, wine collecting
Address: Midtermolen
Postcode/City: 2100, Copenhagen
Tel.: +
Vi gjorde en ekstraordinær indsats for at I kunne få lejligheden.