Dylanstephenpens Reviews 408

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick response times and the efficiency of the service, noting that payments are processed immediately upon receipt of items. Many people highlight the professionalism and helpfulness of the staff, making transactions smooth and pleasant. Reviewers also appreciate the fair prices offered for their products and the accurate descriptions of items purchased. However, some customers also noted issues with the company's return policy and communication regarding items. A few people expressed dissatisfaction with situations where items became unavailable, and concerns about the handling of their property during return processes.

What people talk about most

Payment

Reviewers mention positive feedback about payment. Customers consistently praise the immediate and prompt... See more

Product

Reviewers highlight positive aspects of product. Many customers praise the pens for being exactly as... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and prompt replies,... See more

Service

Clients share positive opinions on service, frequently highlighting its efficiency and professionalism. Many... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor R... See more

Rated 5 out of 5 stars

This is the third time that I have sold pens to Dylan Stephen and, as previously, everything has gone perfectly. Very courteous and efficient. Fair price offered and immediate payment. Many thanks!... See more

Rated 5 out of 5 stars

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and t... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more


Company details

  1. Gift shop
  2. Collectibles Shop

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

408 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Trustworthy, fast and efficient

Super quick to respond on enquiry and provided a very fair quote. Trustworthy buyer who transferred payment as soon as items received. Would highly recommend!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

A seamless business transaction

A seamless business transaction! Steve responded to all texts rapidly and provided answers to all questions. He was even open to upping his initial offer. My pen was sent Special Delivery and arrived the very next day. Steve paid in full immediately and texted me to say he’d done so. A pleasure to do business with - highly recommended!!

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Really simple process and transaction

Really simple process and transaction. Contacted online sent a few pictures and was offered a price same day.

Sent items and as soon as received the money was in my account within 30 mins.

Really happy and would definitely recommend

27 January 2025
Unprompted review
Rated 5 out of 5 stars

A very trusted company and people

I sent my pens on Friday and money in the bank on Saturday, seamless transaction and very fair price given, you send your valuables with confidence, and plus Stephen is a very nice person to deal with, overall happy with my experience!

25 January 2025
Unprompted review
Rated 5 out of 5 stars

A Pleasure to deal with!

I spotted Steve on-line and after sending photos of the pens, Steve quickly quoted me a very reasonable offer; I sent the pens by recorded delivery and the money arrived in my account as soon as Steve got the package! Very good service; prompt and good communication.
A pleasure to deal with!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

First class experience

I messaged yesterday, a very swift response from Steve, sent pictures he gave me a price, sent them yesterday afternoon and was promptly paid this morning, I cannot recommend enough the 5* service that was given to me by this business

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, contacted Monday, discussed offer Monday, agreed price, sent pen off Tuesday and received payment Wednesday.
Couldn’t ask for more.

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Wanted to sell a couple of pens that I no longer used sent photos via WhatsApp got the quote very quickly and a fair price. Sent via special delivery and the payment was made within an hour of receipt!

Excellent service and highly recommended

Thank you

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Always excellent service over a number of Sales. Now looking to make a purchase from a trusted organisation.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic! Highly recommend.

Fantastic service from Stephen. We sold 2 pens to him. Submitted photos and received quote within an hour. Sent by Royal Mail special delivery- he received the next day and the money was in our account by that afternoon. Highly recommend.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Quality dealer

This was the first time I had sold a pen to an established dealer. I found the experience so easy and if I decide to sell some of my more quality pens Dylan's will certainly my preferred option.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
From start to finish which was just a matter of days ! Payment made to me as soon as the pen was received.
Thank you very much !

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Very swift despatch. Pen and pouch arrived securely packaged by Special Delivery. Both items were exactly as described. Very pleased indeed.

26 November 2024
Unprompted review

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