Dylanstephenpens Reviews 

435
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt and secure payment process, noting that funds are transferred directly into personal bank accounts immediately after items arrive. Consumers highlight that the staff members are extremely knowledgeable, exceptionally friendly, and quick to respond to all messages and inquiries. A few other people also felt that although sending valuable items off initially requires trust, the clear and straightforward process makes the transaction completely worthwhile. People are consistently pleased that the delivered items perfectly match their accurate descriptions, arriving safely with careful protective packaging and professional presentation.

What people talk about most

Payment

Consumers find payment to be extremely swift and efficient, with a strong consensus of satisfaction regarding... See more

Product

Reviewers mention positive feedback about product, highlighting excellent quality and descriptions. Consumers... See more

Service

Customers had positive experiences with service, describing it as smooth, efficient, and professional from... See more

Staff

Users describe positive interactions with staff, highlighting exceptionally professional, friendly, and... See more

Response time

Clients share positive opinions on response time, highlighting prompt and efficient communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My fourth fountain pen from Dylan Stephen Pens. As always an impeccable transaction in every respect. Glorious pen, very good price, prompt, helpful comms, well presented on arrival and top serv... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more

Rated 5 out of 5 stars

I was really pleased with this service. I submitted the on-line form and uploaded a few pictures of my pen, and had a prompt and fair offer by return. Stephen answered my questions very promptly so... See more

Rated 5 out of 5 stars

I would like to share my experience selling and buying pens from Dylanstephenpens. The pens you buy are authentic and accurately described. They came in one day of purchasing them, packed very... See more


Company details

  1. Gift shop
  2. Collectibles Shop

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(435)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic! Highly recommend.

Fantastic service from Stephen. We sold 2 pens to him. Submitted photos and received quote within an hour. Sent by Royal Mail special delivery- he received the next day and the money was in our account by that afternoon. Highly recommend.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Quality dealer

This was the first time I had sold a pen to an established dealer. I found the experience so easy and if I decide to sell some of my more quality pens Dylan's will certainly my preferred option.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
From start to finish which was just a matter of days ! Payment made to me as soon as the pen was received.
Thank you very much !

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Thank you!

Very swift despatch. Pen and pouch arrived securely packaged by Special Delivery. Both items were exactly as described. Very pleased indeed.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Great customer experience

Steve was easy to contact, got back to me quickly and was straight forward. He offered me a very reasonable price and the entire process was smooth and quick. He paid promptly on receipt of the item. I would definitely recommend to anyone who needs to buy or sell luxury pens.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of selling…

I recently had the pleasure of selling to this buyer, and the experience was excellent from start to finish. For our first transaction, I met him in person at his home to sell a high-value pen worth £30k. He paid promptly and was very professional. For our second deal, I shipped the pens via Royal Mail, and he immediately paid upon receiving them. He’s a great, trustworthy buyer who communicates well and follows through as promised. I would definitely sell to him again—highly recommended!

9 November 2024
Unprompted review
Rated 5 out of 5 stars

Service at its best

Excellent company great to deal with buy or selling nothing too much trouble definitely recommend if selling given very good price and money in bank next day also purchasing pens order received next day quality pens many thanks will definitely buying more 1st class communications

5 November 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Very easy process posting pens and receiving transferred payment minutes later after their arrival. Great communication and overall a very easy and effective service.

31 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful service

After deciding to sell some of our late father's pen collection Steve made the process very quick and easy. A fair offer was made and payment received quickly after pens had arrived whilst always been in communication regarding the transaction. Thank you.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

First class service.

First class service.
Steve was very easy to deal with, answering questions promptly and explaining the process clearly.
I posted my pen on Friday morning and received my payment by bank transfer on Saturday morning, even receiving an additional payment for sending the pouch for the pen which was unexpected. Fantastic!
I would not hesitate to use Dylanstephenpens again. Top notch *****

5 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service still exists

Great service still exists ! Having sent my pens on Friday they arrived the next day and I was promptly paid by bank transfer.
As we all know, customer service is sadly lacking these days but not in this case, it’s reassuring to know that a company still exists that knows how to operate at the top. I would highly recommend Dylan Stephen’s to anyone. Well done !

28 September 2024
Unprompted review
Rated 5 out of 5 stars

A seamless and most excellent service…

A seamless and most excellent service is my experience in dealing with Dylan Stephens. The process was so easy and instructions clear. Steve can be relied upon to reply promptly to any messages sent. Once my pen was received, payment was instant, impressive!

27 September 2024
Unprompted review

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