Dynamrc Reviews 156

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers had a great experience with this company. Customers are really happy with the products, highlighting their quality and the wide selection available. Many people praise the customer service for being excellent and responsive, often noting prompt replies and helpful assistance. However, some customers experienced issues with delivery, mentioning long waiting times and problems with tracking information. Additionally, a few people reported receiving damaged products or items with manufacturing defects, such as bent parts or faulty electronics, which sometimes required additional work to fix.

What people talk about most

Product

Consumers find product to be positive, often praising the value, quality, and appearance of the RC planes.... See more

Quality

People report positive experiences with quality. Customers praise the well-constructed models, noting the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise fast shipping, with some... See more

Customer service

Users describe positive interactions with customer service. Many reviewers praise the excellent and perfect... See more

Order

Customers consistently note ambiguous experiences with order. Some reviewers express frustration over missing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dynam is an amazing company with the best customer service, fast shipping and unbeatable prices. The RC planes are high quality and well packaged. I have to say that their customer service surpasses a... See more

Rated 5 out of 5 stars

So far all my dealings with Dyman RC have been positive. I have bought 4x planes so far and will be buying a few more soon. The planes do take a bit more to build and set-up them more makes but it is... See more

Rated 5 out of 5 stars

Dynam takes care of it's customers. My experience was smooth and Easy. I love their products, and their customer service. Customer for life.

Rated 5 out of 5 stars

The selection of products is awesome! I could not be happier with Dynam RC. AT this point I own about 15 Dynam planes and love then all. The Tucano build quality and finish is second to none.


Company details

  1. Hobby shop

Written by the company

Dynam, the leading RC models brand, founded in 2005, is dedicated to making the user the perfect flight experience by developing leading-edge RC production. Our RC products export to more than 60 countries and regions and bring excellent enjoyment to users worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

I recently purchased the Blitz DT9 transmitter, the manual was not clear on a specific point, I contacted Dynamic and Robin helped solve the problem I had. Very Thankful, Very Satisfied

9 April 2024
Rated 5 out of 5 stars

This company really took the time and…

This company really took the time and effort to help me with my issue. Especially nowadays, when is seems even the biggest companies are transitioning away from the previous helpful and quick response team to impersonal and cumbersome protocols, Dynam took care of me, Way to go!

19 April 2024
Rated 5 out of 5 stars

I contacted DYNAMRC

I contacted DYNAMRC about 4-5 days looking for part for my very old float plane. I looked for days to find it but plane so old hard to find. Chatting with Robin X he looked after 4 days he found it for me. That’s far and above the call of duty. Thanks RX you are a good person.

25 April 2024
Unprompted review
Rated 1 out of 5 stars
Dynamrc logo

Reply from Dynamrc

Dear Ermilo Villarreal,

I hope you are doing fine.

We sincerely apologize for any inconvenience you may have experienced with our delivery service in the past. Your feedback is invaluable to us, and we are committed to continually optimizing our services to meet your needs and expectations.

We are pleased to announce that significant improvements have been made to our delivery capabilities. As a result, we can now achieve delivery within 5 working days. This achievement is a direct outcome of our ongoing efforts to enhance our operations and streamline our processes.

Your continued support and feedback are essential to us as we strive for excellence in all aspects of our service. We are grateful for your understanding and patience during this period of improvement.

Thank you for choosing Dynam RC.

Best Regards,

Robin Xu
Customer Service
Dynamrc.com

Rated 5 out of 5 stars

It was very pleasant dealing with Robin Xi Dynam…

It was very pleasant dealing with Dynam rc sales department. Unlike many companies they were prompt with replies, and informative and knowledgeable about the products, supply and delivery times. Robin Xu was particularly helpful with friendly quick replies to my questions, not only about which plane I should get (pnp) but also when to expect supplies to return to USA. They actually beat their projections and my plane arrived on the 23rd April ahead of schedual. The product was well packed and came without missing parts or damage. It was pretty mych exactly as I was expecting. I would not hesitate to do business with Robin, and Dynam again
Ed Henry

18 April 2024
Rated 1 out of 5 stars

I NEVER GOT MY MOTOR

I NEVER GOT MY MOTOR. LOST MY MONEY. POOR EXCUSE OF A COMPANY. EMAILED SEVERAL TIMES NEVER GOT RESPONSE. NEVER BUY FROM DYNAM.

10 April 2024
Unprompted review
Dynamrc logo

Reply from Dynamrc

Dear Alank,

Thank you for your feedback.

We received your order on March 28th and it was shipped out on March 29th. Currently, it's in transit. Please find the tracking details below:

April 7th, 2024, 14:37:04 [GMT-05]
[GRAND PRAIRIE, TX 75050] Arrived at Shipping Partner Facility, USPS Awaiting Item

April 7th, 2024, 01:00:00 [GMT-08]
Batch delivery to carrier

April 4th, 2024, 16:30:35 [GMT-08]
International shipment release - Import

April 3rd, 2024, 21:17:00 [GMT-08]
Port of destination - Arrival

April 3rd, 2024, 17:26:00 [GMT+08]
Port of departure - Departure

April 1st, 2024, 05:53:49 [GMT+08]
Facility - Outbound

March 30th, 2024, 17:52:05 [GMT+08]
Processing information input

March 29th, 2024, 15:15:25 [GMT+08]
Order processed by shipper

Typically, delivery takes about 10 working days excluding weekends. We will expedite the express shipping to ensure prompt delivery of your parcel.

If you have any further questions, please don't hesitate to reach out. We're here to assist you.

We apologize for any inconvenience this may have caused.

Have a nice day!

Customer Service
Robin

Rated 5 out of 5 stars

Dynam

Hello, I bought a 1,270mm Trojan, it has very good finishes and scala finishes, it also has a resistant construction, ideal for beginner and advanced pilots

Regards
Jorge.

1 April 2024
Rated 5 out of 5 stars

Clean

Clean, clear, expensive shipping from China. Weak presence in the EU though (only in Germany we can find a decent supplier: Natterer).
The product is high quality epo and keeps things easy and uncomplicated
Best quality/price ratio in the world wide market.

21 March 2024
Rated 5 out of 5 stars

The best customer service I've ever…

The best customer service I've ever had.. and the order is always prompt and always here on time... I will always do more business with Dynam RC.... Great products at a very affordable price..!! I recommend y'all to everybody I know...

21 March 2024
Rated 4 out of 5 stars

Everything went quite well

Everything went quite well. The only thing that is slightly annoying is the delivery time. I understand it is due to the vast distance. Either way the product is fine.

22 February 2024
Rated 2 out of 5 stars

Ordered a p51 mustang SRTF

Ordered a p51 mustang SRTF. A few days later was told the plane was available in pnp from LA, and the other items, receiver, transmitter battery, charger, and other items I ordered for spares would be shipped from china, i should receive in 6 to 8 days. Received the incorrect plane 4 days later, a tiger moth. Took a day to hear back after informing of incorrect plane. Then received a reply 2 days after telling me they'd send me a label because they sent my plane to the person who ordered the Tiger Moth and that individual would send me mine. A week later my p51 arrives after I sent the Tiger moth. Opened the retaped box that had an among us character drew on the side only to discover everything had been opened. All the parts were loose in the boxes, took inventory and was missing nuts for the control arm connectors. Luckily I'm a pack rat who saves everything so I had some. The right wing flap had been disconnected, and servo arm was dangling around. The control rod for the elevator was bent. The fuelsalage wasnt even wrapped in plastic as i have seen on unboxing videos. After assembling noticed the rudder was starting to come loose, and hadn't even flown or moved the sticks yet. Took some foam tac to the hinge. As soon as the weather breaks I'll see how it flies, a little worrisome to say the least. Transmitter, receiver, props, all came in about 16 days even though i was quoted for them to arrive much sooner. No issues so far with those. Battery and charger does its job.
Had my reservations about ordering from dynam, never had before, planned on being a regular customer, but this will more than likely be the only business they'll get from me. Messaged customer service about the missing nuts, and the opened parts and was hoping they'd make it right. But they have not. If I would've had the option I would've just kept the Tiger moth.
First time customer, may have just been a run of bad luck.....but wouldn't suggest it.

8 March 2024
Unprompted review
Dynamrc logo

Reply from Dynamrc

Dear Larry,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your recent order of the P51 Mustang SRTF.

We deeply regret the errors in fulfilling your order and the subsequent issues with the condition of the received items. We understand the importance of providing a seamless and satisfactory shopping experience, and we acknowledge that we have failed to meet your expectations in this instance.

We are actively investigating the root causes of these issues to prevent similar incidents from occurring in the future. Additionally, we are taking immediate steps to address the issues with your order, including the missing nuts for the control arm connectors and the damaged components of the P51 Mustang.

Please rest assured that we are committed to resolving these issues to your satisfaction. We will be reaching out to you shortly to ensure that any remaining concerns are addressed promptly.

Once again, we apologize for the inconvenience and disappointment this has caused. Your feedback is invaluable to us, and we appreciate your patience and understanding as we work to make things right.

Sincerely,
Robin
Customer Service

Rated 1 out of 5 stars

I did not get my props.

22 February 2024
Dynamrc logo

Reply from Dynamrc

Dear Roy,

Thank you for your feedback.
Your order was delivered on Mar, 6th, 2024. Usually, the delivery time will take about 10 working days excluding weekends.


2024-03-06 14:11:04 [GMT-07]
[LAKE HAVASU CITY,AZ 86404] Delivered, In/At Mailbox

2024-03-06 06:10:00 [GMT-07]
[LAKE HAVASU CITY,AZ 86404] Out for Delivery, Expected Delivery by 9:00pm

2024-03-06 06:10:00 [GMT-07]
[LAKE HAVASU CITY,AZ 86404] Out for Delivery

2024-03-06 03:55:20 [GMT-07]
[LAKE HAVASU CITY,AZ 86403] Arrived at Post Office

2024-03-06 02:40:20 [GMT-07]
[LAKE HAVASU CITY,AZ 86403] Accepted at USPS Destination Facility

2024-03-01 21:20:24 [GMT-08]
[COMPTON,CA 90220] Departed Shipping Partner Facility, USPS Awaiting Item

2024-03-01 19:38:46 [GMT-08]
[COMPTON,CA 90220] Arrived Shipping Partner Facility, USPS Awaiting Item

2024-03-01 12:50:00 [GMT-08]
Batch delivery to carrier

2024-02-29 18:50:00 [GMT-08]
International shipment release - Import

2024-02-29 09:20:48 [GMT-08]
Port of destination - Arrival

2024-02-27 13:05:00 [GMT+08]
Port of departure - Departure

2024-02-26 10:12:38 [GMT+08]
Arrived at domestic terminal station

2024-02-26 04:51:49 [GMT+08]
Facility - Outbound

2024-02-23 20:24:59 [GMT+08]
Processing information input

2024-02-21 14:31:42 [GMT+08]
Order processed by shipper

Anyway, we apologize for the inconvenience this may have caused.

Have a nice day!
Kind regards,
Customer Serive

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