Dyson Nederland Reviews 

Robot Vis nav 360 breaks down within a couple of weeks. Customer service wil not help without sending all your personal info like home adres and name etc etc. Be advised! a camera is on top of your robot. With the adres and personal info people who want to do wrong can see everything in your house and then you give your adres!!! Dyson claims it’s EU regulations to have this info. Wrong privacy regulations!
The robot loses often his way home. Especially during the night when there is no interior ligt switched on. Needs a lot of maintenance.

Pathetic service!! Nobody is there to guide you properly! Orderred dyson q5 days ago and still waiting for it! Contacted number of times! Filed a compalin but no response from any one!!

Quick delivery, package was just to the right size and mostly made of cardboard.

Great service except phone service in English. Amazing products make me come back

The pump of my 1-3 Dyson broke twice in 4 years time, while I only use it during hay fever season. Currently, I have been waiting 4 months for the part to be replaced, and time is still counting..

It's very handy , makes hair after shower care really fast , with amazing results

Really amazing vacuum cleaner. The best I’ve ever had by far

I ordered the Submarine and it is useless. It’s just a heavy, ineffective, useless mop. When the mop head is on the Dyson doesn’t vacuum. Therefore you first have to vacuum the floor and then use the mop head. Using a normal mop or spray mop is much more effective. I will return it. Let’s see if they will accept the return of a used vacuum…

I placed my order on the 17th of July and received confirmation, but that's where the communication ended. Silence. After a week, I contacted support and was told my package was stuck somewhere. They said they created a ticket or something. And again, nothing – no email, no tracking update. What is the status? We can only guess.

After a few days, I followed up and was told my issue was given high priority, with a promise to contact me within two days. My mistake for not waiting the full two days. I reached out again on the second day at lunch to finally cancel my order and request a refund.

Then, I received a second email from Dyson saying my order was canceled, but there would be no refund because my card wasn't charged?! What?! How did I place an order without being charged? Why was my order shipped if it wasn’t paid for?

This experience has been unbelievably frustrating. I demand a proper resolution and a refund immediately.

Number 1 product

Simply horrible resolution for my issue where I need to wait for weeks to
get my product and having to double pay to get it timely with Dyson
taking no responsibility for working with an incompetent courier
provider. Truly unbelievable to make the customer go through additional
admin work and mentioning the case manager team will "usually reply
within a week". Just outstanding for a multi billion dollar company,
clearly shows the arrogance of the company where the customer is just a
number regardless of their loyalty and the fact that customers make a
significant financial contribution to purchase the product. This is where
competitors will make a difference in short term and Dyson will hopefully
fall off it's high horse. Two weeks later and Dyson is no where close to sharing an update or returning my money. For a returning customer that believes in the products, I would not return again and will turn to other companies in the future, who have their customers prioritzed.

Will never buy a Dyson again. The motor brush broke 4 months ago and the client service keeps saying "we do not have the replacement yet and we do not know when it will be in stock". This is simply absurd. After spending 1000 Eur for a Dyson I could use it only for 5 months. The fact that new Dyson vacuums are available in the stores (then they have the motor brush somewhere) but they "can't" send the replacement says everything about how much Dyson care about the customers after the purchase.

Like Apple. Just works and is flawless.

Super quick delivery and excellent product. Love that you have an app so it is easy for beginners like me to play with different styles and accessories

I bought a Dyson V15s Detect Submarine 7 months ago, and it suddenly stopped charging. I spent an hour waiting for support to take my call. They assured me I would receive a new battery, but two days later, the delivery was canceled without any explanation.

When I tried to contact support again through the website's chat, it took 3 hours to get a response. I was then told that the battery was out of stock and that another support team would contact me in 3-5 business days.

This level of support is unacceptable for such an expensive device. I expect Dyson to address this issue promptly and provide a swift resolution.

Quick actions taken after initial contact.

No 1-day delivery at all! I ordered on Monday, and today is Friday, and my Dyson air purifier is still at a PostNL location 30 minutes from the address.
I tried to contact support twice, but nobody seemed to care enough about their promises or the fact that I never received my product. What a shame.

After using my Dyson airwrap for only 6 months, the machine stopped working suddenly. I called the customer service and they told me to send my machine for repair and that if that I was only going to be without the machine for 14 days.
After 3 days, they sent me an email saying that the air wrap couldn’t be repaired and i was going to receive a new one.
This is when the service sucked. I waited for a few days but I received no information from Dyson. I communicated with the customer service as well and explained to me that the machine was out of stock and that they will going to send it once there was stock. This lasted several days. After I was fed up of waiting, my bf called and talked to the customer service in Dutch. He explained that I didn’t care about which color of machine I get as long as I get one asap. After that call, I received an email saying that I was going to receive the customizable airwrap plus the attachments. Let’s ignore the fact that I wasn’t getting an answer in the English customer service but my bf got it in 5 minutes with the Dutch one.
One day later I received the attachments but not the machine. Please tell me what a person can do only with the attachments (which I already had btw because I only sent the machine for repairs but I kept the attachments) but not with the machine?
I called again and they told me that after sending me that email, they ran out of stock AGAIN. The only airwrap that had stock was the curly hair version one. I said “please send that one to me since I already have the attachments I need”. Because of all the fuss, the customer service team agreed to send it. Guess what? I never received it because they ran out of stock of that machine as well.
At this point they told me to just wait and that the restocking could take several days. I waited A LOT and if I didn’t call the customer service myself every other day, I received zero information from Dyson.
I paid more than 500€ for a machine that only lasted 6 months and the customer service can’t even communicate with me to explain what was going on.
After calling everyday for more than a month, they finally sent me the airwrap.

I’m writing this review because of all the stress and waste of time Dyson made me feel. I would like to be compensated in some way but when I called the customer service and they told me that they can’t do anything. I find it very frustrating since
I guess you want to keep me as a customer.

I was willing to buy more products of Dyson but the treatment I received as a customer is pulling me off of doing that. The products are EXPENSIVE and I’m wondering a) how long they are going to last since mine only lasted 6 months? And b) what support I will get from the customer service then…

After just one year, my Dyson v12 stopped working, so I called customer service. After 30 min. on hold, a rep ordered a new part. A week later, I got an email stating the order was cancelled. After another 40 min. on hold with customer service, a rep gathered my info, then disconnected my call. A third call got me to a rep who said the part was unavailable. He opened a case and said admin would contact me in 2-5 working days. Meanwhile, I'm left with an apartment that hasn't been vacuumed for weeks and out €699 for a useless appliance. Based on my experience, I'd never buy another Dyson vacuum and would never recommend the brand to anyone.

Absolutely shocking and terrible experience with Dyson.

My vacuum cleaner V11 stopped working, and support simply refused to repair it at all, motivating this that they don't have any spare parts. And that I should just go and buy a new one ....

Please keep in mind that they still sell V11 on their website. So if you will buy it and it breaks - you will be left alone with no chance to fix it.

Beware

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P.S. Response to Dyson.

As I have mentioned in my comment, I have already tried to contact you and you have simply refused to repair malfunctioning unit, telling me that I should go and buy a new one instead.