While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, often describing them as great, amazing, and enhancing the look of their cars. Many people also praise the customer service for being helpful, responsive, and providing good communication. However, some customers were dissatisfied with the product's fit, noting issues like incorrect cutouts, loose fit, or the product not fitting their car at all. There were also mentions of late deliveries and discrepancies between the product description and the actual material received, particularly regarding "Nappa leather" being synthetic.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the high quality, luxurious feel,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are highly satisfied with the product's... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced long shipping times, with... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process easy and even ordered... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers found the service very helpful,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Cover material is very nice. The fit was just ok. I couldn’t tuck the seats around the plastic edge. No cut outs for the seat adjustments like lever and up down buttons. No cutout on the back head re... See more

Company replied

Rated 3 out of 5 stars

No slit in the front seat covers for seat belt holder. Had to put the strap that holds the seat belt to the seat under the cover. Other than that no problem

Rated 5 out of 5 stars

I am really pleased with the quality of seat cover I purchased for my Ford Mustang convertible. Although no installation instructions were provided, putting the seat covers on the seats was intuitive... See more


Company details

  1. Auto Accessories Wholesaler

Written by the company

DZX Cover, operating under Dezhixing Group Holding Limited, is a premier accessories shop dedicated to enhancing your driving experience. Established in 2021, we have swiftly become a trusted name in the aftermarket car accessories industry. Specializing in custom seat covers for various car brands, including Tesla, Honda, HYD, BMW, and more, we take pride in providing high-quality, tailor-made solutions for automotive enthusiasts worldwide.


Contact info

3.9

Great

TrustScore 4 out of 5

94 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

My first question to them

My first question to them: do you deliver to Suva, Fiji? Answer: yes.

My next question: how much? Answer: Free or 25 dollars.

Ok, so I start the ordering process. Eventually I find out they don't ship to Fiji. And courier is 300 dollars. So, that was that.

Also, I don't like that they use a stock photo on the 'about us' page. That photo is used for several companies around the world. So it can't be them.

That is misleading.

If the people are in the 'about us' page are not genuinely them, how do I know the car seats are genuinely leather?

17 December 2024
Unprompted review
Rated 3 out of 5 stars

Difficult Install

The seat covers are not as easy to install as one might think they should be. They v are several pieces and no real direction on how to install.

23 October 2024
Rated 4 out of 5 stars

I gave this company 4 stars Because…

I gave this company 4 stars Because it took me more than four hours to figure out the difference between the front row seat covers and second row
The U tube film suggested does not apply too my vehicle … It would be nice too know what type of cleaning solution to use!!
Not sure if the seat are all leather!!
I like the material and the design
This company has a potential too be a 5 star

11 October 2024
Rated 2 out of 5 stars

Not great customer service

I ordered seat covers for my 2023 Audi A-6. The delivery time was about three weeks. The front seats were perfect for my car but the rear seat covers were Not made for the A-6. there were more cutouts them my car had and in other areas where there were supposed to be cutouts it didn't. also, the rear headrest didn't fit properly for my car. when I emailed the company (Rick) about the issue he responded by saying that the holes in different versions are different and you need to make the holes yourself. the extra hole will not affect the use. This is bad customer service after paying almost $400.00 for this. I could have bought them from other websites for nearly half the cost. I will NOT do business with
this company again.

Improve it
I ordered seat covers for my 2023 Audi A6, and the delivery time was about three weeks. The front seat covers fit perfectly, but the rear seat covers were not made for the A6. There were more cutouts than my car needed, and in other areas where there should have been cutouts, there were none. Additionally, the rear headrest did not fit properly either.

When I emailed the company (Rick) about these issues, he responded by saying that the holes vary between different versions and that I would need to make the holes myself. He claimed that the extra holes would not affect usability. I find this response to be poor customer service, especially after paying almost $400 for the covers. I could have purchased similar products from other websites for nearly half the price. As a result, I will not do business with this company again.

29 September 2024
DZX Cover logo

Reply from DZX Cover

Hi, Because there are some different Version of the 2023 Audi A-6 our production team doesn't make the holes and second the half of the cost not same material , If have more quesitons pls contact our after sell team ,

Thank you .
DZX Cover

Rated 3 out of 5 stars

They ok. No item but got a refund.

After my review, they reached out and made good on the refund.

Pushed a little to try and get me to wait for a new package but I didn't have that much faith.

5 October 2024
DZX Cover logo

Reply from DZX Cover

Hello, Because the shiipping issue,It says delivered , and we have already refund the full money back to you .

Thanks .
DZX Cover

Rated 3 out of 5 stars

Ordered seat cover for my Toyota LC 1958

Pro:
- support service very responsive
- good quality seat cover. I ordered full set.

Cons:
-expect delay if you're ordering from the US. Roughly around 3 weeks, it's custom made plus shipping. I don't mind actually but just setting your expectation.
-package arrived in wrapped like woven polypropylene plus with plastic film wrapped and seat covers are in vacuum plastic storage. So, seat covers arrived in wrinkled :( Reason I gave this 3 star only
-installation? you know what to expect on a custom made but it fit right. Though, I did some cutting on the bottom seat cover since there's wire obstructing and unable to go around or pull to fit snugly. I'm not pro installer, so it took me probably about 4hours with couple of breaks :-)

Overall, I like the seat.

10 September 2024
Rated 1 out of 5 stars

I noth recive

31 August 2024
DZX Cover logo

Reply from DZX Cover

Hello , Because of shipping delay ,it finally has been delivered .see the tracking number:

CP507106486CN

https://t.17track.net/en#nums=CP507106486CN

Thanks
DZX Cover

Rated 1 out of 5 stars

This is a fraud company do not place…

This is a fraud company do not place any order. I placed an order and never received the car seat cover, I paid $549 and waited for three months but never received the item. Be aware before placing any order.

7 August 2024
DZX Cover logo

Reply from DZX Cover

Hello,
we have delivered it to your address but you move to other place.:
Tracking number :CP507106469CN
Tracking site:https://t.17track.net/en%23nums=CP507106469CN
Because of shipping delay but it has been arrived .Please check get your parcel.
Thank you
DZX Cover

Rated 5 out of 5 stars

Amazing

Amazing. I was hesitant to invest that much into seat covers at the beginning… but darn I do not regret doing it. First, I had many questions, and specific request. I wanted that model, but in different color.. i contacted support. Already, I was impressed with the speed of replies.Rick & Lily were the best. I got the package: all well done. Install was very easy with videos you guys have made. Took me about 30 min. I just LOVE the results. They are BEAUTIFUL. Look great n are comfortable. Look like great quality of fabric as well, which only time will tell, but for now, Thank You guys for a product of such quality. Here is the proof that you get what you paid for! Again, AWESOME work! I wanted to add pics to shows results, but I don’t seem to have the option here…. Too bad

15 August 2024
Rated 5 out of 5 stars

Amazing product

Amazing. I was hesitant to invest that much into seat covers at the beginning… but darn I do not regret doing it. First, I had many questions, and specific request. I wanted that model, but in different color.. i contacted support. Already, I was impressed with the speed of replies.Rick & Lily were the best. I got the package: all well done. Install was very easy with videos you guys have made. Took me about 30 min. I just LOVE the results. They are BEAUTIFUL. Look great n are comfortable. Look like great quality of fabric as well, which only time will tell, but for now, Thank You guys for a product of such quality. Here is the proof that you get what you paid for! Again, AWESOME work! I wanted to add pics to shows results, but I don’t seem to have the option here…. Too bad

1 September 2024
Unprompted review
Rated 1 out of 5 stars

i have not received the covers

i have not received the covers

24 July 2024
DZX Cover logo

Reply from DZX Cover

Hello, we are sorry for the shipping delay and we have refunded the shipping fee back to your account .also the tracking number is :CP507106367CN
tracking site: https://t.17track.net/en#nums=CP507106367CN
It be delivered to its final destination.
will arrive soon .
Thanks
DZX Cover

Rated 5 out of 5 stars

I recently purchased seat covers for my…

I recently purchased seat covers for my 2024 Toyota Sienna from DZX Covers, and I couldn’t be more satisfied. The product is exceptional, exceeding my expectations in both quality and comfort. The shipping was quick, and I appreciated the opportunity to coordinate directly with Ricky before placing my order. He was incredibly helpful in answering all my questions. The after-sales service has also been fantastic. I highly recommend DZX Covers to anyone looking for high-quality seat covers and excellent customer service.

2 July 2024
Rated 5 out of 5 stars

Great product

The team was receptive, and even adjusted the order after I had purchased it without charging extra. Communication was great, answered all of my questions and were ready with answers at all times. Great installation tutorial videos. The product took about 5 business days to be made and another 12 calendar days to arrive. Most importantly the product itself fit like a glove. It took about an hour and a half to install all covers for the entire car. (I was taking my time). The covers are snug and haven’t slid or needed any adjustment of any kind. (Been using them for three weeks now). The material is of great quality and looks genuine to the car.

8 July 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look