I’ve been using e-file for several years now. I love that I can just sit down with my w-2 form and I-phone to knock out my return in 20 minutes or less. Although they offer to take the fee from my re... See more
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Review summary
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After researching several online tax preparation websites, I chose E-File due to its clear and simplistic design. Step by step directions are easy to follow and understand…even for a novice filing the... See more
the service is brilliant, book a slot on line and the IT team are amazing helpful. We needed help at the start but only pointers 2 15minutes chats. works well. Simpler than Mail manager Less expe... See more
E-file made filing my taxes easy and fast. It was straight forward and to the ponit. Did not waste time and my return was accepted as well as notification received.
Company details
Information provided by various external sources
Authorized IRS e-filing software to help taxpayers file their tax return faster and with fewer errors. Start your return for free with E-file.com.
Contact info
32082, Ponte Vedra Beach, United States
- e-file.com
4.2
Great
383 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I liked the price
I liked the price. But after I left eztaxreturn($984 federal refund) I did this one and only got $888. Anyways, the instructions on CONTINUE are a bit less easy to understand than eztaxreturn cuz it doesn't tell you what to do when you press the wrong button.
15 April 2026
Unprompted review
Easy access
Very user friendly and the email availability and response were helpful
15 April 2026
Unprompted review
Scam. Bait and Switch.
Scam! Says its free but its not. I filled out the info to file for extension and pay my taxes and when I hit submit, it charged me !!!! Pure bait and switch. And thafter I chose the basic option, which they said was free in the beginning.
15 April 2026
Unprompted review
Reply from E-file.com
We apologize for any confusion with this. We do charge for our extension software ($29.99). All extension purchases include free software to file a 1040 tax return between April 20th and October 15th. I suspect this is where you saw the word "free". I am very sorry if this was misinterpreted. You can print a free IRS extension form and mail it here https://www.irs.gov/pub/irs-pdf/f4868.pdf. This would not include our software to prepare your 1040. If you plan to print and mail your extension, we advise that you purchase certified delivery from the USPS.
Not user friendly if you have sales from like an eBay account
The format is reasonable, but if you have a tiny eBay business, good luck if you make a mistake! Schedule C doesn't appear to be deletable once you have it.
Considering how many people have small online sales on sites like eBay, there needs to be a separate guide that is clearly listed. I was guessing at
I had to print everything out, both State & Federal forms, and send these via snail mail in order to get rid of a simple mistake.
15 April 2026
Unprompted review
Reply from E-file.com
Your earnings from eBay, even though they were only a few hundred dollars, required you to file a Schedule C. Our software undergoes annual testing with the IRS to ensure everything is in compliance. Removing the IRS required Schedule C, while technically possible, would have resulted in an inaccurate tax return. I'm very sorry for any confusion with this.
I can’t tell if my extensions are approved, am I being billed $34.95 for nothing
I can’t tell if my extensions are approved for the state… or am I just being billed $34.95 for nothing.
15 April 2026
Unprompted review
Reply from E-file.com
You posted this for the wrong website/service. We are www.E-file.com, and do not charge $34.95 to file an extension (the fee for this is far less on our website and includes free software to prepare a 1040). Please double check your confirmation emails/credit card receipts and move this review to the correct company. Thank you.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
software is hard to follow
software is hard to follow. will not stay backedup. charges for everything incl printing. 4+ hr on hold to reach CS then still didnt solve problem. issues addressed by CS the option keys were not available on computer. DO NOT USE THIS SERVICE
15 April 2026
Unprompted review
Reply from E-file.com
It sounds like you've posted this to the wrong website/service. We are www.E-file.com, and do not charge to print returns. While our telephone support hold times are longer on April 15th, they are no where near 4 hrs. We understand that you are frustrated with the service you used but ask that you please move this review to the correct company. Thank you.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
Very poor explanations in the help…
Very poor explanations in the help sections. I won’t use it again
14 April 2026
Unprompted review
Reply from E-file.com
We apologize that you did not find the explanations in our help section sufficient. We have requested information from you through TrustPilot, to try and assist you further, but you did not respond. Our Basic (free federal) version includes online & email support. Our Deluxe and Premium versions include telephone support whenever you have a question. Unfortunately, it does not sound like you utilized any of these.
BEWARE OF THIS SCAM
you pay for the filing with your refund that they calculated instead of risking using your credit card they charged me $64.85 for that service!!!!!! Never use this or any e filing they are just a scam to get even more money from unsuspecting public who are overwhelmed by the current government changing the process of doing your taxes!!!!!!!
8 April 2026
Unprompted review
Reply from E-file.com
It sounds like you posted this to the wrong website/service. We are www.E-file.com, and do not charge $64.85 to pay with your refund (the fee for this is far less on our website). We also do not have any customers named "Paula Girouard”. Please double check your confirmation emails/credit card receipts and move this review to the correct company.
**ABOUT THIS REVIEW** TrustPilot does not verify that reviews are from actual customers. Company has no record of this individual having used their service.
We feel BLESSED to have known about E-FILE !
We feel BLESSED, to have known about E-File, as it was not listed in search for companies to file with.
They truly know their stuff, and make it easy to
get through the process.
Glad we took the premium, this year, as we felt
uncomfortable dealing with all of this year's changes..
So we did end up calling, near the end and got the most wonderful women, who was so knoweldgeable, quick witted, patient and kind...
it made it all worth while, to be able to talk to her and allow her to guide us to the end
It was worth every penny we paid, which was much less than the others asked for ( Husband said one of them wanted $500 ! )
We feel like E-File is our HOME, when it comes to tax time... :<))
I do suggest at the least to take the Delux for $25.49
It only takes a minute or so to be talking to someone who can answer any questions you have.
Filing taxes can be stressful, for most people, and they DE STRESS the time spent.. !!
Now we can rest easy, knowing exactly what to do next year ~ God Willing ~~~
23 March 2026
Unprompted review
Simple and convenient.
13 March 2026
What an amazing talent you have with…
What an amazing talent you have with the knowledgeable and kind Sadeqa. She was the most professional person I have spoken with who made the navigation of your site carefree and diligently and carefully answered all questions and provided solutions. Thank You
12 March 2026
Unprompted review
Software is really easy to use which…
Software is really easy to use which makes doing my taxes not completely a chore.
28 February 2026
i had a great surprise when i wasted…
i had a great surprise when i wasted more than 3 hours thinking it was going to be free but at the end they charged me 89 dollars
8 March 2026
Unprompted review
Reply from E-file.com
Thank you for providing us with information through Trustpilot so that we could investigate this further.
Please note, we offer free federal filing for those who qualify for our basic software. There is a fee for our state filing software and also a fee for our deluxe and premium software which is often used with more complicated returns. In your instance, it appears you needed several forms that are not covered by our free basic software; this is why the system moved you to the software required to properly prepare your return. Those forms were the Schedule C, Schedule D and a form 8949.
The business/non-employee income you received last year will make you ineligible for most (if not all) free software options. E-file.com is generally less expensive than other comparable software options.
There is also a fee associated with the state tax return that you elected to prepare, although again, less than what most other comparable tax software providers charge.
As a courtesy, our support team reached out and provide you with a coupon code to cover the cost of your software this year. At this time, it does not appear that you have selected to use this code.
Again, I am very sorry for the confusion you had with this. Please let us know if you need any further assistance.
she is knowledgeable and thoughtfull,
she is knowledgeable and thoughtfull,
great experience for my trouble shooting
6 March 2026
Unprompted review
e-file failures
For two years now, I am very disappointed in e-file. 2024 Tax return rejected once received by the IRS, due to "signature verification failure" and 2025 for "additional required documentation failure" due to my overtime exemption. NEITHER TIME did e-file contact me about problems in either case, and both times, I had to find out from the IRS. I will never use this site again.
6 February 2026
Unprompted review
Reply from E-file.com
I am very sorry for the trouble with this. What you have described here are notices from the IRS after they have already accepted and acknowledged the returns. In 2024 it sounds like the IRS sent you a letter requesting you to verify your identity before your refund could be released. In 2025 it sounds like the IRS sent you a letter requesting documentation relating to the new overtime deduction. The IRS sometimes requests this sort of verification information to help prevent against fraud and/or overpayment. When they do this, they do not include the tax software provider in the communication (no matter where the return is prepared or transmitted). Once the tax return has been filed and acknowledged, no further information is provided to the software provider. It would only be directed to the taxpayer.
God morning
God morning
I would like to recomend Raven for her nice work very courteus and willing to help.
Thank you very much RAVEN
3 March 2026
Unprompted review
Simple and fast
1 March 2026
I’ve been using e-file for several years
I’ve been using e-file for several years now and never had a problem with them and plan to use them in the future. They are dependable when they say it’s free. It’s free no tricks such as other companies do.
2 February 2026
Unprompted review
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