e-FOOD Reviews 168

Disappointing Experience with efood – Unacceptable Customer Service

I feel compelled to share my dismal experience with efood, as the situation completely surpasses any acceptable level of professionalism and respect toward the customer.

I placed two orders over a few days, and in both cases, there were excessive delays. The estimated delivery time was not met, resulting in the orders arriving cold and inedible.

I contacted customer support to explain the issue and request a solution. Despite promises of redelivery and compensation, I NEVER received any response. I was forced to place another order, paying again, only to experience the same level of disappointment.

Their indifference is infuriating. Not only did they fail to provide any meaningful solution, but they literally left me hanging without any updates. This treatment is completely unacceptable for a company that advertises “prompt and quality” customer service.

I rate efood with the lowest possible score wherever I can and warn others to be extremely cautious. No customer deserves to be treated with such disregard and lack of respect.

STOP building your websites with so much God damn JavaScript that slows down even newer devices.

After 1 hour of waiting I contacted them and the restaurant never received my order. No compensation after either

There is no option to un-do the donation to charity option. I pressed it by accident and there is no way to unselect the option. I ended up ordering without unselecting. And the worst thing is, now it will be forever on my previous orders so if I use the order again option, I'll have to pay this stupid donation thing again.

There is no way to contact them either so I am forced to leave this review in the hopes that they will see it and fix it

I placed a supermarket order at 15.00 today expecting to arrive at 18.00. At 22.00 after being in contact with 2 customer service people I was told that the store was closed and that the order was cancelled. The customer service kept on reassuring me that the order is on its way like minutes away from 20.00 till 22.00!! Unbelievably disappointed NEVER AGAIN!

The estimated delivery times provided by restaurants are completely unrealistic on their platform (both e-food and restaurants are responsible for that). They often claim 25 minutes, but the order can take up to an hour longer to arrive. Despite these delays, they still charge you and offer no compensation, simply stating they were busy. These delays also negatively impact the food's quality, leaving it cold. The customer service staff is unhelpful and ineffective, making it more efficient to deal with automated bots than the support personnel you're paying for.

Login dosnt work!!!!!!!!!!!!!!!!!!!...............

scammers - cold food and no all the items delivered they do not care scammers!!!!!!

I had to report the transaction to my bank as a scam. HSBC is working on that. I made a claim for an order having missing items. They closed the claim after asking what’s wrong (I’ve already reported the missing items).

Order number : 467415314

Very bad customer service. False delivery estimates. Did not refund an extremely delayed order. Low (no) quality control of employees.

I like e-food. They offer a lot of discounts depending on the day & hour. It's convenient for me. Used it a LOT during my stay in Athens.

I'm having a nightmare with this delivery platform.
Though it began very well, and I never had any real issues, but over the past Eight months every second to third order has an issue.
It's either cancelled, or arrives way out of the designated time frame set on the store I order from.
They take the money from your account, then cancel the order, promising you it will be returned the next few days.
I just made a €103 order, and once again it was cancelled.
Nobody asked me if I have another €103 to complete a second purchase.
Which i don't.
So my family will not have dinner tonight or lunch tomorrow, because it's efoods policy to not verify the order with the store, then remove the funds from my account.
I called the efood contact number to complain, 36 times in 25 minutes and every time the number just kicks me off, no ring, no message.
Good work efood.
Thanks ever so much.

A monkey designed this app. The difference in UI/UX between Wolt and eFood is why I am a Wolt customer. I tried using eFood online and it was a very frustrating experience.

I didn't like it. The food arived cold and way after the estimated time.

Part of online order delivered, 1 out of 3 items not sent, no messages, no reply on telephone line, email on box of recipient full! Not contactable. Completely dishonest, sham company, do not buy online

No discount was provided as it was advertised, and customer service was unable to amend the order, they could only cancel it, even though it was due to their system failure.

I'm so pissed off with this app nothing works NOTHING WORKS DONT USE IT GO FOR WOLT OR BOLT

They offer discount coupons for their market and when your order is delivered they ask for the full price claiming something went wrong and then tell you better luck next time. Awful customer service.