We purchased two of the lite bikes, they were delivered very quickly at a time that suited me perfectly. What I am impressed with is the customer care, we had an issue with one of the bikes, spoke on... See more
Company replied
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Excellent communication on purchase and regarding delivery. Would have valued more information on aftercare service. No idea on the best tyre pressures. Had an issue with the seat dropping as cycling... See more
Company replied
Very prompt service and was pleased that the pannier rack had already been fitted and the battery was charged when the bike was delivered. Used the bike on our holiday to France and the bike easily co... See more
Company replied
I must congratulate Glenn Russel of E-Go Bikes. I purchased a large folding bike during the New Year special offer and I'm delighted with it. The only slight gripe I have is that the drop-down stand i... See more
Company replied
Company details
Written by the company
Electric bike seller.
Contact info
Great Butts Farm, TN5 6EP, Wadhurst, United Kingdom
- 01732 905166
- info@e-gobike.co.uk
- e-gobike.co.uk
4.8
Excellent
404 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from E-Go Bike
Many thanks for taking the time to review, very much appreciated.
Glen at e-go is very responsive and…
Glen at e-go is very responsive and helpful. The only issue is I am on my second replacement back wheel. Nothing to do with Glen, just the bike part's don't last very long in the UK climate.
28 May 2024
Reply from E-Go Bike
Many thanks for your review, all the best
Service is brilliant no issues with…
Service is brilliant no issues with coming out to sort my bike out even though he came from 100 miles away . Excellent and efficient. Thank you
7 June 2024
Unprompted review
Reply from E-Go Bike
Nice to meet you both today, whilst we know we have a great product, there is lots of choice out there but it's really the after sales backup that really counts and this is where we go the extra mile, all the best
The delivery time was excellent
The delivery time was excellent. Already assembled . Needed a bit of tweaking .
Yet to use it properly.
17 May 2024
Reply from E-Go Bike
Hi Sarah, many thanks for your review, they really help! All the best.
Excellent Customer Service and Product
Excellent customer service, we had a problem with the back light, but a quick email and a new one was sent out next day. We have had the bike around 7 months now and super happy with it. (E-Go Max) Only thing I would say is if you are using it everyday, would be to get an upgrade of tires as we had a few punchers in the first few months before changing them.
Have recommended the service and the bike multiple times now.
28 October 2023
Unprompted review
Reply from E-Go Bike
Hi Darren, many thanks for taking the time to review the Max bike, all the best.
Reply from E-Go Bike
Many thanks for taking the time to leave a review
Very helpful company
Very helpful company. Fast and efficient service. Would definitely recommend
26 March 2024
Reply from E-Go Bike
Hi Darren.
Many thanks for your review, happy to be of service.
Great customer service
I lost the keys to my seat locking bracket. I emailed Glenn who was very efficient at explaining to me what my options were. Once we had sorted what it was I needed, he had the replacement part to me within a day of postage.
Brilliant service
15 March 2024
Unprompted review
Reply from E-Go Bike
Hi Mark, many thanks for your generous review.
Great bike & excellent service from this small co.
Excellent personalised service from this small company. Glenn was very attentive with pre-order enquiries and after bike ordered. Bike arrived exactly when promised, well packaged and ready to ride, with mudguards and rack already fitted. Very pleased with quality of bike and information available on website.
26 February 2024
Reply from E-Go Bike
Many thanks for your kind review, hope you continue to enjoy your Max+ bike.
Fantastic service. 2nd to none.
Only a small replacement but as always with e-go the query was dealt with fast, efficiently, and accurately.
15 February 2024
Reply from E-Go Bike
Many thanks Gerry, reviews like this are really important, it shows that we are not just interested in the bike sale but also the aftersales, we have an extensive selection of parts always in stock.
Very speedy delivery and quick response…
Very speedy delivery and quick response to emails even on Bank Holiday.
2 January 2024
Reply from E-Go Bike
Many thanks for taking the time to submit a review, all the best.
Highly recommend E-go’s bikes and amazing customer service as a bonus!
I bought my E-go Lite bike in 2020 and am so glad that I chose it! Not only was the bike a great buy during the pandemic, it continues to serve me well on my commute. It folds well and is super light, yet is still robust. Battery range is also decent.
I have been even more impressed with the excellent customer service I’ve received (Thanks Glenn) in terms of after sales.
I have since recommended E-go to 2 others who have purchased their own E-go bikes (the larger versions of mine) and I’ve heard good things too!
3 January 2024
Unprompted review
Reply from E-Go Bike
Thank you very much for your kind words, reviews like this really make a difference.
All the best.
Glenn
Great fast service and advice a good…
Great fast service and advice a good company to deal with
2 December 2023
Reply from E-Go Bike
Thank you Peter,
Customer service is very important to us
All the best
Excellence!
Exceptional customer service from even before I had purchased the bike!
My enquiries were always speedily responded to, sometimes within a matter of hours.
Additionally, there's the same exceptional courteous service after my bike was delivered fully assembled!
I cannot thank Glenn enough for just being the ever-accommodating, always-willing-to-help kind of guy.
No regrets whatsoever, but even better the bike turns heads wherever I go!
6 November 2023
Reply from E-Go Bike
Many thanks for your review, it's very much appreciated. All the best
Can honestly say these bikes are great
Can honestly say these bikes are great! Ours are now 3 years old, generally stored & thrown around on a boat & surviving in salty air with no problems. What I like most is they are so easy to construct when ashore & very intuitive to use when cycling off on adventures. We went for the Lite + & the 20” inch wheels & additional gears means there’s nothing we can’t tackle.
22 November 2023
Reply from E-Go Bike
Thanks for the review Rosemary, it really helps people make the decision to purchase. All the best
Excellent customer service
Excellent customer service and a quality product.
Went to try the bikebefore purchasing and wasn't rushed or pressured in any way. The bike is excellent and is making my commute to work so much easier
13 November 2023
Reply from E-Go Bike
Hi Mandy, many thanks for making the trip to try the bike, great that you're pleased with your purchase, all the best.
Brilliant product and customer service
We visited Glenn's workshop in September 2023, tested the bike, and then decided to purchase two bikes (E-Go Step for my wife and E-Go Max for myself – pictures below). Glenn helped to unpack and assemble the bikes.
We've been using the bikes for the past two months, and they feel solid, comfortable, and look really nice.
We had an issue with the seat post clamp on the E-Go Step, and Glenn managed to rectify it quickly.
Glenn was extremely helpful, providing excellent communication before and after the sale, and answering my questions.
The bike, company, and after-sales service are all excellent. I can thoroughly recommend them.
3 November 2023
Unprompted review
Reply from E-Go Bike
Hi Tyrone, many thanks for your very kind review, we sorted the seat post clamp issue, apologies for this, very unusual, I hope you both enjoy your bikes, all the best.
Great product,excellent company.
Excellent service from start to finish.Nothing was to much trouble even when I made a mistake it was sorted out.The whole experience was a pleasure.
The wife loves her bike.
7 October 2023
Excellent
The customer service was excellent, I had made a mistake with my order and they pulled out all the stops to rectify my mistake.
Excellent company,easy process start to finish.
9 October 2023
Unprompted review
Reply from E-Go Bike
Many thanks Stephen for your kind reply, we got there in the end.
All the best
couldn't attach the mudguards so took…
couldn't attach the mudguards so took it to a bike shop.
Would appreciate if it was delivered ready to ride.
26 September 2023
Reply from E-Go Bike
Hi Mr Winter, I'm sorry you struggled with the mudguards, we are always on the end of the phone/ webchat or email to help.
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