E-Infinity Online Camera Store Reviews 4,957

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 783 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting that items are brand new and work flawlessly. Many people are particularly impressed with the competitive pricing, finding the costs significantly lower than other retailers, which allows them to purchase high-quality gear. The delivery service is frequently described as prompt and efficient, with customers appreciating the communication throughout the process and the secure packaging. However, some customers also noted that delivery times can occasionally be slower than expected, with some orders taking around 7-10 days or even longer to arrive. A few people mentioned issues with tracking numbers, either receiving them late or not at all, which caused some concern. Additionally, a small number of reviewers felt the packaging for expensive items was insufficient, raising worries about potential damage during transit.

What people talk about most

Product

Customers had positive experiences with product quality and value. Many reviewers consistently praise the... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight fast shipping,... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and unbeatable... See more

Order

Customers consistently note positive experiences with order processes. Many reviewers praise the smooth... See more

Quality

Users describe positive interactions with quality, consistently reporting that products, such as lenses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exactly as promised, good price, and great customer experience (e.g. they inform customers in advance if there can be delays in delivery caused by any situation (e.g. public holidays, Christmas overlo... See more

Rated 5 out of 5 stars

Ive used e-infinity for nearly 10 years and never had an issue. I've ordered 7 Nikon bodies and I think about 8 lenses in total over that time (for weddings). Exceptional service and my gear normally... See more

Rated 5 out of 5 stars

I purchased a Nikon Z 14–24mm f/2.8 lens at a more than advantageous price. It usually sells for around €2,200, but I paid less than €1,500, saving about €700! I ordered the lens on December 19 a... See more

Rated 5 out of 5 stars

E-Infinity offer incredible prices, some people may think they are too good to be true and be put off. I have purchased several lenses and camera bodies from them and they have all been brand new and... See more


Company details

  1. Photography shop

Written by the company

E-infinity is an online retailer providing a wide range of brand new photographic products with over 15 years of experience in the industry. We committee to be a trusted destination by offer the best deals for photographers of all levels.


Contact info

100% New Digital Cameras & Lenes

14-day returns. 12 months warranty.

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Tracking number asrrived AFTER the Item

Bought a camera from this website, it was my second purchase.
Delivery took longer than it was estimated and the tracking number was sent to me days after the Item arrived. The camera arrived fine, no defects or busted boxes but it's still inadmissible to spend thousands of euros on a purchase and not receive a tracking number, especially since I received all other emails related to the shipping of the order.

7 April 2026
Unprompted review
E-Infinity Online Camera Store logo

Reply from E-Infinity Online Camera Store

Dear Daniel Gomes,

We sincerely apologize for the inconvenience you have experienced with your recent order.

We've raised "Request information" in the Trustpilot system since Friday 8 May, but we did not get a response from you.

As we do not have your contact information or order number, we are unable to contact you to check on your details.

Should you have any inquiries or concerns, please feel free to reach out to us at anytime by cs@e-infin.com

Rated 5 out of 5 stars

I used E-Infinity for the first time to…

I used E-Infinity for the first time to purchase a Z series lens. Initially the they messaged me to let me know the lens was not in stock, but they were expecting them in, so did I want a refund or was I happy to wait. I was happy to wait, didn't have to wait too long as it turned out. Very happy with the lens, delivery was great and very impressed with customer service, who kept me up to date with regards to my order and answered my questions promptly. I will definitely use them again and recommend them to other photographers looking for quality gear at competitive prices.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Fast Service and Great Value

Placed an order and my package was temporarily put “on hold” in France. I contacted E-infinity and received a response the same day very fast!

After 2 weeks, I received my new Nikon lens in perfect condition, and it was significantly cheaper than prices in the Netherlands.

Great service, great product. Highly recommended.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Exactly as promised

Exactly as promised, good price, and great customer experience (e.g. they inform customers in advance if there can be delays in delivery caused by any situation (e.g. public holidays, Christmas overload, war, etc.).

15 April 2026
Unprompted review
Rated 5 out of 5 stars

This was my fifth order and all was…

This was my fifth order and all was well as always, even got an immediate message after placing an order asking if I'm sure, because the camera I ordered didn't support my native language! This is a great service and I'm super happy with this, as well as my previous orders. All new products, all great!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Great prices and absolutely reliable!

Shipping usually takes a few days, but the prices more than make up for it. Three orders so far and everything arrived safely. The camera even came with the standard manual and all the menu languages are available. Customer service replies within a few hours and is helpful.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

First time buying from E-Infinity

First time buying from E-Infinity and had a excellent experience. From choosing, ordering and receiving all went smooth as silk. I will be back buying as soon as my finances allow.
Great experience, recommend.
Vasco Silva

1 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a truly extraordinary experience…

I had a truly extraordinary experience with this portal dedicated to the world of cameras. Special thanks go to the customer service, which proved extremely helpful, quick to respond, and truly attentive to my needs. I absolutely recommend this portal to anyone looking for reliability.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Recently bought a camera and lens package from them at a great price. Have used them before for a lens.
After a week the camera developed a minor fault. Camera returned and the money refunded a few days after they received it. Excellent service.
Would have been happy to re order it but it was out of stock.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service great prices

Fast communication, fast delivery and item as specified. The prices are unbeatable compared to local UK prices. Just be aware this is in a sense parallel import so if there is a defect in your item you will have to send it back overseas to treat it (or whatever their policy is) but then again that’s the risk you take to have it 40% off compared to your nearest shop.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service, Speed and Quality of Products

I ordered the Canon SX740 hs from E-Infinity, a friend of mine told me that this company was a long-time supplier of their own camera - and told me to just try. I am beyond pleased, and I am so glad that I did purchase from e-infinity. The camera came in less than a week, perfect condition, works perfectly and is a brilliant addition to my cameras! During the waiting time, I was kept up to date with tracking and it was delivered special delivery to my house - which made everything all the more safe. If you are considering purchasing from this company, do it!!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Sooo perfect!

As I already wrote in a email, everything was perfect and my new camera too. I really recommend buying from them. The products are excellent and the assistance is fast.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Canon lens and camera

Purchased a Canon RF 24-105mm f/4 L IS USM Lens and
EOS R7 Camera in March 2027. The whole process was excellent. Communication and delivery were all as if I was purchasing in the UK, and price was extremely attractive. Will definitely consider using again.

16 March 2026
Unprompted review

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