Absolutely brilliant,,it worked great. I will let my friends and family know of this site. Thank you soooo much, I had pus seeping through my gums followed by blood, copious amounts, I requested an a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy with the service. The price was very good compared to other places I checked, and the next day delivery was fast and reliable. My Mounjaro arrived well packaged with ice packs to keep it... See more
Company replied
Very quick service, the exact correct medication which resulted in a speedy recovery. Thankyou so so much. This service is invaluable to us, something wonderful and professional to rely on at our time... See more
Company replied
They seem to be very professional. If you need medication which doesn't necessarily need your GP, they are a good choice, it seems. They are also quite fast. Of course, if you want something that req... See more
Company replied
Company details
- #41 of 105 best companies in Online Pharmacy
- #15 of 28 best companies in Doctor
- #14 of 26 best companies in Women's Health Clinic
- #14 of 36 best companies in Online Prescription Medication Vendor
- #47 of 106 best companies in Pharmacy
- #2 of 3 best companies in Std clinic
Written by the company
e-Surgery is an online Doctor & Pharmacy focused on sustainability in healthcare.
Contact info
United Kingdom
- 01603931600
- hello@e-Surgery.com
- e-surgery.com
4.7
Excellent
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple to use
Simple, easy and efficient. If you know what you are looking for it's very simple to navigate and then get information, if you don't know what you need it's a little more long winded, but still not overly difficult
29 May 2026
Reply from e-Surgery & EVARO
Hi Ian,
We appreciate your positive feedback! We are glad you found our navigation simple and efficient. We are always working to make the experience even smoother for everyone.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Tanya,
Thank you for taking the time to review our service, your feedback is great to hear!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Liz,
We're glad your experience was efficient. Thank you for your feedback!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Simon,
We're glad you found it quick and easy.
Kind regards,
Bradley
The e-Surgery Team
Very good value and very efficient
Very good value and very efficient - next day delivery. 👏
29 May 2026
Reply from e-Surgery & EVARO
Hi Pierre,
We are so glad you found our service to be of great value and efficient!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Tanya,
We're so glad we could help with your weight loss journey!
Kind regards,
Bradley
The e-Surgery Team
Mounjaro pen is faulty
Mounjaro pen is faulty, rang and emailed twice, no reply or resolution offered. Sent videos and photos of the problem and am being ignored.
And now I’ve been asked to jump through hoops with another video further delaying treatment. It’s not a short video that’s been asked for and have to return at my expense.
1. Identity Verification
• Begin video by clearly showing your face
• State your full name and order number
• Keep your face visible for at least 5 seconds
2. Medication Authentication
• Show the original manufacturer's medication box we supplied
• Clearly display the batch number label on the box
• Hold the box steady for 10 seconds so batch number is fully readable
3. Pen Inspection
• Display the medication pen in question
• Show the pen's label and any identifying numbers
• Demonstrate the current medication level by showing the vial window clearly for 10 seconds (do not obstruct the view)
• Show the dose counter window
• Rotate the pen slowly to show all sides and any visible medication remaining
4. Needle Attachment
• Show a new, unused needle in its sealed packaging first
• Attach the needle to the pen following proper procedure
• Remove both outer and inner needle caps
• Demonstrate that the needle is properly secured and straight
5. Dose Preparation
• Turn the dose selector to dial exactly 1 unit
• Show the dose counter window clearly displaying "1"
• Confirm the pen has clicked into the correct position (audio should be audible)
6. Test Injection ONLY if you are completely confident the pen is not working:
• Inject into the air (never into your body)
• Press the injection button fully and hold for 10 seconds
• Keep both the needle tip and injection button visible in frame during injection
7. Post-Test Verification
• Immediately show the dose counter after the test injection
• Display the vial window to show whether medication was dispensed or not
• Show the needle tip for any visible medication
31 May 2026
Reply from e-Surgery & EVARO
Hi Carmen,
Thank you for your review and we are sorry to hear that you are experiencing difficulties with your Mounjaro pen.
We want to reassure you that your case has not been ignored. We have been in contact and have requested a short video of the issue so that our pharmacist team can review this and work towards a resolution for you. Unfortunately without this we are unable to assess the fault or offer appropriate next steps.
We understand this may feel like an additional step, however it is a necessary part of our process to ensure we can help you as effectively as possible.
If you are able to send the video across, please do not hesitate to get in touch and we will ensure this is reviewed by our pharmacist team as a priority.
Kind regards,
Bradley
The e-Surgery Team
Quick response and easy to complete…
Quick response and easy to complete service. No problems, Would use again.
28 May 2026
Reply from e-Surgery & EVARO
Hi,
We're so glad you found our service easy to complete and appreciated the quick response. Thank you!
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Paula,
Thank you for taking the time to review our service, this feedback is great to hear!
Kind regards,
Bradley
The e-Surgery Team
Dont use if you can't wait extended periods for refunds on non completion
Lost my inhaler so order a couple of weeks earlier then expected. Explained to them why ordering earlier.
24 hours later nothing back so had to cancel, they however take payment rather than put hold on card before confirming orders. So 24+3-5 days, means over 1 week with no inhaler.
2 June 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi,
Thank you for taking the time to leave your feedback, and we're sorry to hear about your experience.
We completely understand how stressful it is to be without your
inhaler, and we're sorry that we weren't able to help on this occasion.
However, as highlighted during our health consultation, we're unable
to provide this treatment to patients who have run out of their inhaler. This is a clinical decision made to protect patient safety, as we are not an emergency or same-day service. In situations like this, we'd always recommend contacting your GP or visiting a local pharmacy, who will be best placed to help you quickly.
Regarding your refund, we process refunds as quickly as possible on our side, however the time it takes for funds to appear in your account is dependent on your card provider and can take 3-5 working days. We're sorry if this wasn't made clear enough upfront.
We hope you were able to get the help you needed. If you'd like to discuss your experience further, please don't hesitate to contact our customer service team directly at hello@e-surgery.com.
Kind regards,
Bradley
The e-Surgery Team
It was a godsend as I was suffering…
It was a godsend as I was suffering with a tooth infection with the bank holiday coming up there was no way to get to my dentist in time it was such a relief that you were there to help me
2 June 2026
Reply from e-Surgery & EVARO
Hi Lesley,
We're so glad we could assist you with your tooth infection, especially with the bank holiday approaching. It's wonderful to know we were there to help when you needed us most. Thank you for your kind words.
Kind regards,
Bradley
The e-Surgery Team
Reply from e-Surgery & EVARO
Hi Jekaterina,
We appreciate your positive feedback! We are glad you value our fast, good service and prices.
Kind regards,
Bradley
The e-Surgery Team
Easy access website and fast delivery…
Easy access website and fast delivery make this a very good service.
25 May 2026
Reply from e-Surgery & EVARO
Hi,
We're happy our website was easy to access and delivery was fast. Thank you for your positive feedback!
Kind regards,
Bradley
The e-Surgery Team
⭐⭐⭐⭐⭐ An Absolute Lifesaver
⭐⭐⭐⭐⭐ An Absolute Lifesaver – Fast, Disconnected, and Incredibly Efficient!
I honestly cannot recommend eSurgery and Evaro enough. If you deal with social anxiety or simply despise sitting in a waiting room surrounded by sick people just to get a straightforward prescription, this service is a complete game changer.
The ordering process was incredibly smooth and stress free. I was able to get exactly what I needed without the dread of having to make a phone call or explain myself face to face to a doctor. The delivery was exceptionally fast, arriving right at my doorstep before things got worse.
I ordered Metronidazole for severe gum swelling, and it worked flawlessly, the swelling went down completely, and I was able to heal comfortably at home. This is, hands down, the best website to order from. I will absolutely be using them again!
27 May 2026
Reply from e-Surgery & EVARO
Hi,
We are so glad to hear that our service was a game-changer for you, especially with managing social anxiety and avoiding waiting rooms. It's wonderful to know the ordering process was smooth and stress-free, and that your delivery was exceptionally fast. We are thrilled the Metronidazole worked flawlessly for your gum swelling. Thank you for your kind words; we look forward to assisting you again!
Kind regards,
Bradley
The e-Surgery Team
Couldn't be more happy
Fast delivery, great communication, excellent customer service. Couldn't be more happy
25 May 2026
Reply from e-Surgery & EVARO
Hi Agnieszka,
We're so glad you're happy with our fast delivery, great communication, and excellent customer service! We appreciate your kind words.
Kind regards,
Bradley
The e-Surgery Team
Amazing service
1 June 2026
Unprompted review
Reply from e-Surgery & EVARO
Hi Ashleigh,
Thank you for taking the time to review our service and it is great to hear that you had a good experience with us!
Kind regards,
Bradley
The e-Surgery Team
Very easy to communicate with your…
Very easy to communicate with your needs and a quick delivery i would recommend your company to others
1 June 2026
Reply from e-Surgery & EVARO
Hi Glennis,
We're so happy you found our service easy to use and delivery quick! We appreciate your recommendation.
Kind regards,
Bradley
The e-Surgery Team
Professionalism
The condition I had required urgent medication. I was able to get the medication after explaining my medical history and supplying a photograph. Medication was delivered the morning after the consultation . Very professional all round.
22 May 2026
Reply from e-Surgery & EVARO
Hi Ceri,
We are so glad we could assist you promptly with your urgent medication needs. We appreciate you sharing your positive experience with us.
Kind regards,
Bradley
The e-Surgery Team
Great all round.
Easy to navigate website. A few quick non intrusive questions. Rapid response times. An overall great service. Would recommend e-Surgery to anyone.
25 May 2026
Reply from e-Surgery & EVARO
Hi John,
We're so glad you found our website easy to navigate and our service great. We appreciate your recommendation!
Kind regards,
Bradley
The e-Surgery Team
Medication arrives pretty quick once…
Medication arrives pretty quick once you have the consultation.
Third time I have used the service and have nothing but good things to say.
Especially in this day and age with the state of the nhs.
28 May 2026
Reply from e-Surgery & EVARO
Hi Ian,
We're so happy to hear you've had consistently positive experiences with our service, especially regarding quick medication delivery. Thank you for your kind words!
Kind regards,
Bradley
The e-Surgery Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.