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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who are knowledgeable about the wide variety of products. Many appreciate the competitive pricing, frequent discounts, and the overall ease of ordering. The delivery service is frequently described as fast and efficient, with many orders arriving quickly and well-packaged. However, some customers experienced issues with their orders, including delayed or lost deliveries. A few people also noted receiving incorrect or different products than expected, or finding that their preferred items were out of stock or discontinued. Additionally, some customers mentioned that shipping to certain locations, like Northern Ireland, can be expensive and take longer than anticipated.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the ease of ordering, quick delivery,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Price

Customers had positive experiences with price. Many reviewers found the products to be well-priced, not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more

Rated 5 out of 5 stars

Ive shopped with this company for years, started off in st helens when i was pregnant i got help from the staff to switch from ciggies to a vape and ive never looked back. i now shop in st johns and t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 1 out of 5 stars

I placed a order and yet I didn't not…

I placed a order and yet I didn't not get what I ordered, when I contacted them they completely ignored me, so please do not give this company your money as when they make mistakes they just ignore you,
Pick a company that cares about its customers and realises that without them they have no business..

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Order not received after 5 days...

Order not received despite being express next working day delivery, customer service non existent, no response via email, chat on website or Facebook. Ordered on 3rd of February it's now the 8th and the courier haven't even yet received the order. I placed the order online rather than going to my local shop as I was unwell and couldn't leave the house. I've since had to purchase more liquids. Would have been cheaper paying £4.50 for the bus and getting my order from the shop as prices are also more expensive online. Really disappointed as been using my local e-vapes store for years. Turns out Manchester doesn't hold a patch on Dunfermline. Won't be ordering online again.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

This is the only evape store i trust

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interested in has been delivered. I like Vip/ artisan british Gold, it does sell out super fast . I was disappointed but impressed, when they decided a much waited on delivery of this was below par , they must have lost quite a lot of money in the short term canceling all pre orders of it. Excellant standards.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with, one of the few stockists of my preferred vape fluid. Really quick response, dispatch and delivery. Plus they do not flood your inbox with marketing emails.

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Ive shopped with this company for…

Ive shopped with this company for years, started off in st helens when i was pregnant i got help from the staff to switch from ciggies to a vape and ive never looked back. i now shop in st johns and the service is great there too, staff are always willing to help knowledgeable about all of the products and so friendly!

18 December 2025
Unprompted review

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