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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who are knowledgeable about the wide variety of products. Many appreciate the competitive pricing, frequent discounts, and the overall ease of ordering. The delivery service is frequently described as fast and efficient, with many orders arriving quickly and well-packaged. However, some customers experienced issues with their orders, including delayed or lost deliveries. A few people also noted receiving incorrect or different products than expected, or finding that their preferred items were out of stock or discontinued. Additionally, some customers mentioned that shipping to certain locations, like Northern Ireland, can be expensive and take longer than anticipated.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Product

Reviewers highlight positive aspects of product quality and selection. Customers consistently praise the... See more

Order

Consumers find order experiences to be ambiguous. Many reviewers praise the ease of ordering, quick delivery,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Price

Customers had positive experiences with price. Many reviewers found the products to be well-priced, not... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s not one member of staff, it’s all three members at the e-vapes store in Paisley. Mags, Brogan and Kira are the most amazing women. As well as knowing what I regularly buy with the right nic... See more

Rated 5 out of 5 stars

This is the only evape store i trust . They have never let me down and are so honest regarding what stock they have in/ whats due in and then keeping me updated in real time when new stock I'm interes... See more

Rated 5 out of 5 stars

Company has gone out of their way to ensure consistency of vape liquid, particularly with artisan british gold. They actually send meaningful, targeted emails rather than just spam, to let you know w... See more

Rated 5 out of 5 stars

Ive shopped with this company for years, started off in st helens when i was pregnant i got help from the staff to switch from ciggies to a vape and ive never looked back. i now shop in st johns and t... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

168 reviews

5-star
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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company & service

Used them for many years. Both in store and online. Delivery is always prompt. Both staff in Dunfermline store & online staff are always friendly and helpful. Will always go extra mile and reward loyalty. Definitely recommended.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing products

Amazing products, spoilt for choice and the delivery is super fast through courier. Website is so easy to use and very competitively priced, been using for a couple of years now.

31 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Quick dispatch. Accurate order delivered. Easy website to use and no issues with payment. I have used several times and will continue to use in the future.
A pleasure to buy from you

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Well since being on the vapes

Well since being on the vapes, been ordering from you almost 1 Yr, great oil great price, great service. I've moved address and set up a new account. So settled in with my account for my guilty pleasure. Happy shopper life's good 👍

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing prices and customer service

Order always comes quickly! Such good prices. Had one issue with delivery which wasn't e_vapes fault.
Evapes rectified this as soon as I let them know. Even gave me a couple of free liquids for the inconvenience!
Great customer service

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Company

I have always used e-vapes either in local shop or online unfortunately 3 times my favourite vape juice has been discontinued and I'm struggling to find one I like.Maybe time for me to stop.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

Avoid 🚫

Ordered on 06/03/25, advertised as next working day delivery. I emailed on 11/03/25 as DPD tracking showed my parcel had not been dispatched. No response until 13/03/25. As of today, 27/03/25, my order has still not been dispatched. I emailed 2 days ago to cancel - no acknowledgement, response and despite asking, no refund.

Have unfortunately experienced similar service when ordering with E-Vapes online (yes - should have known better)

Customer service is almost non existent online and next day delivery isn't worth the scrolling banner it's written on. If you would like to shop with E-vapes, my suggestion would be that you visit one of their shops. Alternatively, there are several other Vape stores that will actually fulfil your order.

6 March 2025
Unprompted review

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