Excellent customer service. They fixed my E-7 fast. The whole process, including packaging and sending, felt safe due to frequent e-mailing with the staff. (Norsk: dritbra kundeservice, fiksa e7... See more
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See what reviewers are saying
Nice support, there were some people in the store, but i didn' t have to wait too long. About the bike am I satisfied, but I think it don`t give me quite enough power up hills, maybe I dont have the r... See more
Company replied
Fast answer, too long waiting time for deliver the el-wheels for repair, but we got the parts Home and we fixed it outselfes..
Company replied
I had a great experience – I got a very quick response to my question and felt really well taken care of. Thank you Cebastian
Company replied
Company details
Written by the company
Butikk og verksted i Alnabru, Oslo!
Norges mest solgte el-sparkesykler & elsykler
Written by the company
- 150.000+ fornøyde kunder siden 2014!
- Vi streber for at å tilby et komplett utvalg av personlige elektriske kjøretøy fra kvalitetsprodusenter til lavest mulig pris.
Kundeservice
Alltid tilgjengelig for deg
Vi setter kundene våre først og er alltid klare til å hjelpe deg! Vår kundeservice er tilgjengelig via e-post, telefon og livechat 24/7 for å svare på spørsmål, gi råd og løse eventuelle utfordringer.
Uansett om du trenger hjelp med en bestilling, produktinformasjon eller noe annet, er vi her for deg – raskt og effektivt!
Kontakt oss når det passer deg, så sørger vi for en smidig og hyggelig opplevelse. e-wheels.no/kundeservice
Contact info
Professor Birkelands vei 34B, 1081, Oslo, Bydel Alna, Norway
- 032757632
E-Wheels Norge AS
4.1
Great
385 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and easy to order.
Quick and easy to order.
When questions were raised, they reply within reasonable time.
6 March 2026
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hello Morten,
Thank you for your feedback!
We're glad to hear that the ordering process was quick and easy, and that you received timely responses when you had questions. We appreciate your review and hope you continue to have a great experience with us! 😊
Kind regards,
E-Wheels Customer Service
I received excellent customer service…
I received excellent customer service with the few problems I encountered with my Momas bike!
13 January 2026
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hello Jan Petter,
Thank you so much!
We’re glad we could help and that you’re happy with the service 😊
Best regards,
E-Wheels Customer service
I bought a scooter on December 12
I bought a scooter on December 12, 2025, but unfortunately I regretted my order, and I canceled it the next day after agreement with E-wheels, and it was returned according to the instructions from e-wheels. Now more than 2 months I have not received the money back yet.
On the other hand, E-wheels has sent me a lot of emails, where they come with "explanations" that the money will be sent soon - but I have never received the money.
I want to warn you before you buy anything from this company, the whole process has been a nightmare
12 December 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hei Finn.
Denne saken gjelder e-wheels.dk
Det har dessverre skjedd en systemfeil med denne utbetalingen, og saken er nå ordnet opp.
Vi beklager hendelsen på det sterkeste, og ta gjerne kontakt dersom vi kan hjelpe med noe annet. 😊
Vennlig hilsen,
E-Wheels Kundeservice
I had a great experience
I had a great experience – I got a very quick response to my question and felt really well taken care of. Thank you Cebastian
12 September 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hi,
Thank you for your kind reply!
Glad to hear that everything worked out.
Please get in touch if there is anything else we can assist you with!
Wishing you a really nice day 😊
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hey,
Thank you so much for the kind feedback and the 5 stars. We really appreciate it 😃
It’s great to hear that you experienced quick and friendly service.
Welcome back anytime!
Have a nice day 😃
Nice support
Nice support, there were some people in the store, but i didn' t have to wait too long. About the bike am I satisfied, but I think it don`t give me quite enough power up hills, maybe I dont have the right setting. The bike is Momas Balance Pro SUV.
8 August 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hi,
Thank you for your kind reply!
Glad to hear that everything worked out.
Please get in touch if there is anything else we can assist you with!
Wishing you a really nice day 😊
I thought the service in the shop was…
I thought the service in the shop was very good.
The quality of the work done building the bike was below my standards. No grease was applied on the pedals, crank arms etc. This would have caused problems down the line if I had not checked. A bit disappointing to be honest
16 August 2025
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hi,
Thank you so much for your feedback. We really appreciate it! 🙂
We're glad to hear you were happy with the service you received in the shop. That said, we're sorry to hear the bike assembly didn’t quite meet your expectations. We’ll certainly take this on board as we continue to improve.
Welcome back!
We hope you have a great day! 🙂
Very good service 😊
2 August 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hei!
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
Fast answer
Fast answer, too long waiting time for deliver the el-wheels for repair, but we got the parts Home and we fixed it outselfes..
3 June 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Takk for tilbakemeldingen og de 4 stjernene! Vi beklager ventetiden på reparasjonen av el-hjulene. Vi forstår at det kan være frustrerende, men vi er glade for at dere fikk delene hjem og fikk fikset det selv. Vi jobber kontinuerlig med å forbedre leveringstiden og setter pris på at dere tok dere tid til å dele deres erfaring. Ønsker dere en fin dag videre!
Bought an E-bike Wayfarer Pro
Bought an E-bike Wayfarer Pro, works great!
12 May 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hei!
Takk for henvendelsen.
Så hyggelig å høre at du er fornøyd med din nye Wayfarer Pro! Vi setter stor pris på at du tok deg tid til å dele din erfaring. Dersom du trenger hjelp med tilpasning, vedlikehold eller har spørsmål om bruk og funksjoner, gi beskjed!
Ha en fin dag videre!
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hei Thomas,
Takk for din tilbakemelding!
Vi setter stor pris på at du tar deg tid til å dele din opplevelse med oss. Det er flott å høre at du har hatt en positiv opplevelse med kommunikasjonen vår. Vi legger vekt på å opprettholde god dialog med våre kunder, og det er hyggelig å få bekreftelse på at våre innsats for å levere god service blir verdsatt.
Ønsker deg en riktig fin dag!
Good quality products
All over positive, except for some delay in delivery.
21 March 2025
Unprompted review
Reply from E-Wheels Norge AS - E-Wheels Alnabru
Hei Geir,
Tusen takk for din positive tilbakemelding.
Vi er glade for at du hadde en god handleopplevelse hos oss, samtidig som vi beklager for at frakten var noe forsinket.
Din tilbakemelding er virkelig motiverende for oss. Hvis det er noe annet vi kan gjøre for å forbedre opplevelsen din eller om det er andre tilbakemeldinger du ønsker å dele, er vi alltid åpne for det.
Takk igjen for at du valgte å handle fra oss, og vi ser frem til å betjene deg igjen i fremtiden.
Med ønsker om en riktig fin dag!
no bull**** customer service
Excellent customer service.
They fixed my E-7 fast.
The whole process, including packaging and sending, felt safe due to frequent e-mailing with the staff.
(Norsk: dritbra kundeservice, fiksa e7'en raskt.)
24 February 2025
Unprompted review
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