I have purchased items from this company a number of times most recently I had an issue with their website as it was going through some issues which prevented me from being able to place my order. I... See more
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Jenny is an excellent customer service rep. I was hesitant to buy the bundle due to cost but her kindness and professionalism guaranteed me buying the Iven Bundle! The web site is a lil tricky, I almo... See more
Company replied
iven came within a week. i am a first-time user of any sort of vape so my inexperience is probably part of the rating. didn't realize that the mouthpiece it came with wasn't a spare. still trying to d... See more
Company replied
Ever since I purchased the IVEN I’ve loved it it’s never let me down time and time again it’s proved it worth and has been worth every penny . Also the team at iven is awesome they have provided outst... See more
Company replied
Company details
Written by the company
We are E10 Labs — a team of doers, dreamers, and dabbers who believe consumption should be safe, affordable, and accessible for all. We’re here to change the game one puff at a time. No mess, no stress, no hassle—just smooth hits and good vibes, ready to go wherever life takes you.
Contact info
Los Angeles, United States
- (213) 900 0420
- contact@e10-labs.com
- e10-labs.com
Good Customer Service
Yes, I was concerned that the cartridges I ordered were not the cartridges I received. The packaging was identical to just plain AR153. I Ordered AR153 Watermelon Zkittles. Nowhere on the packaging did it indicate 'Watermelon Zkittles. As a result, I was a bit concerned.
As an aside, this product regardless of the flavor, Ari53, uplift or relax, it actually, quite significantly reduces pain.
So, I can't recall the very nice person I chatted with nor do I recall the gender. But he or she explained that the packaging had not yet caught up with the product. This is why there was no indication that the cartridges shipped to me were 'Watermelon Zkittles'. So, said the rep., 'the way to determine this product was by looking at the "MANUFACTURED:" date of the cartridges. She or he determined that I indeed had Watermelon Zkittles.
I had not opened the seal on the cartridges until this rep said it was the real deal. And they were correct. I'm enjoying the WZ! And I'm..."Tasting The Rainbow!"
15 February 2022
Reply from E10 Labs
Hi Mike! Thank you for reviewing our product! We are happy to hear you had a good experience with our customer service and are now "tasting the rainbow"! We appreciate you and are here for any future questions, comments, or concerns you may have!
Reply from E10 Labs
Hi Kimberly! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
Nice Experience
I have had an excellent experience-- The items arrived when they said they would. There was no damage. and when I contacted them with a question I had they were quick to respond.
They are a very good team
13 December 2021
Reply from E10 Labs
Hi John! Very happy to hear you had a good experience with us and we hope to continue delivering with any and all future business we do together! We appreciate you John and always feel free to contact us with questions :)
Reply from E10 Labs
Hi Donna! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
it does not work try a few times what…
it does not work try a few times what to return it
14 October 2021
Reply from E10 Labs
Hi Philip and thank you for your review and feedback! Sorry to hear there was a struggle with our device, please reach out to our email contact@e1011labs.com and we will do our best to help out on that return!
Supreme Quality and All-around Great Experience!
Very, very happy with the quality of your products! First of all the website was laid out very well and easy to understand, even for us hemp newbies. After trying both the "relax" and "uplift" cartridges the proof was in the product. Both objectives were achieved! What is nice is that these should last me a long time as I only use sparingly. The device was so easy to understand and very well designed. My only suggestion... since this product falls within the "wellness" category is to design an exclusive cartridge that helps with pain. I have fibromyalgia and did achieve some pain relief with both the relax and uplift varieties however, to target more pain relief would be a god-send for us chronic pain folks. That being said, the quality and pureness of your product speaks for itself and I will be a repeat customer for many years to come!
27 August 2021
Reply from E10 Labs
Thank you very much for your feedback! We are thrilled to hear how it helped you relieve some pain and will definitely take your suggestion into consideration for our next product. We appreciate your time and look forward to servicing you again in the future :)
Personally this has really helped with…
Personally this has really helped with my anxiety, I have schizophrenia and get very anxious when I have hallucinations, but when I have used the relaxing cartridges, I feel much calmer and do not freak out when I hallucinate.
21 August 2021
Reply from E10 Labs
Hi Matthew! Thank you for reviewing our product! We are happy to hear the relax cartridges have been helping you with your anxiety. We appreciate you and are here for any future questions, comments, or concerns you may have!
The product is great does just what it…
The product is great does just what it explains it will! The order came fast!
26 July 2021
Reply from E10 Labs
Hi Kristin! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
Favorite blend so far!
I love how easy E1011 Labs makes it to use their products. They are so streamlined, and the product itself looks sleek and simplistic. The Delta-8 has been my favorite blend so far. I highly recommend you try all of their products. I'm very happy I found this innovative company!
30 June 2021
Unprompted review
Reply from E10 Labs
Hi Melinda! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
Ok, not great
Super potent smell but minimal if any effect. As a mood booster, I would say I maybe had a very slight uplift but it was not really noticeable. The taste and smell is super strong. Overall, I didn’t really notice a difference.
30 June 2021
Unprompted review
Reply from E10 Labs
Hi Alexandria,
Thank you for being a part of the E1011 Fam and providing this feedback! We are sorry to hear you didn't feel much of a mood boost. Although our products react differently to each person, our Uplift and Relax Stems do not have any kind of intoxicating effect. Our only line of Stems to offer any kind of buzz would be our Ari53 Stems, but the buzz is very subtle.
Hemp regulations prevent us from having anything above a %0.3 THC. But times are changing, and more states are legalizing cannabis. Due to this, there is no telling what the future holds. Stay tuned :).
Amazing brand
What a lovely brand. The products are easy to use and look so nice and high tech. The pre made filters are perfect. I love everything about E1011
28 June 2021
Unprompted review
Reply from E10 Labs
Hi Ali! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
excellent product you guys got a new…
excellent product you guys got a new costumer for a while now
28 June 2021
Reply from E10 Labs
Hi Rene! Thank you for reviewing our product! We are happy to hear E1011 Labs has a new customer out of you! We appreciate you and are here for any future questions, comments, or concerns you may have!
I really loved this product
I really loved this product! It was great for daytime use, and as a supplement to my regular THC cartridges when I ran out. It gives you a nice mentally lifted feeling without being high.
28 June 2021
Unprompted review
Reply from E10 Labs
Hi April! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
Delta 8
Tastes kinda weird. Didn’t really feel anything special or specific. I guess it’s like CBD not like Delta 9 THC. Will keep using to see how i feel.
26 June 2021
Unprompted review
Reply from E10 Labs
Hi Victoria! Thank you for reviewing our product! We are happy to hear branched out to try our ARI53™ line. We appreciate you and are here for any future questions, comments, or concerns you may have!
The Ari53 blend arrived quickly and…
The Ari53 blend arrived quickly and does what it says it does. It's a mild, but nice euphoric feeling. I love that I can compost the stems afterwards instead of creating more trash.
I would prefer if E1011 Labs found a more eco-friendly way to ship without plastic bubble wrap.
23 June 2021
Reply from E10 Labs
Hi Leticia! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
Content
This was an overall good product. Very subtle with its effects and benefits. I kinda like it that way. Better than being overwhelmed. Would recommend trying and getting your own opinion.
23 June 2021
Unprompted review
Reply from E10 Labs
Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide and would recommend us. We appreciate you and are here for any future questions, comments, or concerns you may have!
Smooth product with nice taste and…
Smooth product with nice taste and convenient packaging
22 June 2021
Unprompted review
Reply from E10 Labs
Hi Brittany! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
Take flight !
I enjoy the stems experience with this device and delta 8 is my favorite by far its uplifting and just enjoy the experience!
22 June 2021
Unprompted review
Reply from E10 Labs
Hi Ilana! Thank you for reviewing our product! We are happy to hear you had the sublime experience we intended to provide. We appreciate you and are here for any future questions, comments, or concerns you may have!
Delta-8
I’ve been smoking Delta-8 for a couple of weeks now and I absolutely love how calm and relaxed it makes me feel! It also helps with my chronic pain issues. The ease and portability of the Elon is fantastic! I’m able to put the Elon and stems in my purse and go! This will always be a staple for me!!
18 June 2021
Reply from E10 Labs
Hi Jennea! Thank you for reviewing our product! We are happy to hear the elon® and ARI53™ are working so well for you. We appreciate you and are here for any future questions, comments, or concerns you may have!
Great stuff
Somehow even better than the Relax and Uplift CBD cartridges
15 June 2021
Unprompted review
Reply from E10 Labs
Hi Stella! Thank you for reviewing our product! We are happy to hear we are creating sublime products. We appreciate you and are here for any future questions, comments, or concerns you may have!
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