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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the products, often noting their reliability and how they significantly improve print times and results. Many people appreciate the fast shipping and efficient service, with items arriving well-packaged and as expected. However, some customers also noted unexpected additional tariffs and import duties, especially when ordering internationally, which significantly increased the final price. A few other people also felt that the product documentation or installation instructions could be clearer, and some experienced issues with nozzle recognition or initial setup.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and performance. Customers consistently praise the... See more

Quality

Clients share positive opinions on quality, consistently praising the high-quality components and reliable... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. Many reviewers praise the fast... See more

Price

Reviewers mention ambiguous feedback about price. Some customers are happy with the pricing, finding it good... See more

Order

Consumers have mixed experiences with the ordering process. Many reviewers praise the ease of ordering on the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product. Should have a note or something on purchases going to the US. Getting a random fee that needs to be paid by check or online upon delivery is kind of ridiculous(we did not receive anythin... See more

Rated 5 out of 5 stars

E3D is one of my favorite nozzle manufacturers. I’ve had great results with Nozzle X and ObXidian, so when I saw a new nozzle for the H2D, it was an instant purchase—no second thoughts. The ObXidian... See more

Company replied

Rated 5 out of 5 stars

Excellent site with loads of information and guides. Was able to order the specific part that I needed (a heater core) rather than a new "kit". Fast service. I do wish they sold a pack of mixed co... See more

Company replied

Rated 5 out of 5 stars

The quality and performance of the product is superb. I've bought the ObXidian HF nozzle for BambuLab. However, i was hoping that there would be a larger set of ready profiled filaments, which is inl... See more

Company replied


Company details

  1. Electronic spare parts

Written by the company

Extrusion system experts for FDM desktop 3D printing. High quality 3D printer parts and spares. Buy online with Next Day Delivery.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

697 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order and fast shipping.

Fast flow rates achieved. Easy to order and fast shipping. Have increased my work flow

23 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Chris,

Great news! We're super happy to hear that your machine is now more performant and your work flow has increased.

Best wishes,
Georgia

Rated 4 out of 5 stars

Ordered 4 of a product

Ordered 4 of a product, got only 1. Have logged two tickets , no response, and appears like no way to get to a human. The “bot” on the site is idiotic and has no understanding of almost any query and won’t direct me to a human or telephone no.

First contact initiated by me was 6th April,it’s now april 11 and crickets . Whilst not an expensive part, I have bought expensive items from them, and now wonder if that was wise. Had anything gone wrong I would be out of pocket .

I was subsequently contacted and resolved

6 April 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi there,

We're very sorry for the issues you had with your order and are glad to hear that our Team were able to resolve them for you.

All the best,
Georgia

Rated 1 out of 5 stars

High Flow ObXidian HotEnd for Bambu Lab

I purchased the .4 and .6 High Flow Obsidian nozzles for my Bambu 3D printer. Unfortunately, the .4 nozzle clogged during the very first print. I managed to unjam and clean it, but the problem recurred when I tried again using the stock flow calibration on the X1C printer.

To further investigate, I decided to proceed with a print to observe the performance. Again, the nozzle clogged. I performed a cold pull to check if there was any residual debris from the factory testing.

I reached out to customer service for advice, but it's been over a week, and I haven't received any response yet.

28 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Brandon,

Thanks for getting in touch. Firstly I'm really sorry to hear that you're having clogging issues with your new Bambu Hotend upgrade. I've just had a look through our support system and it looks like our team did reply to your ticket last week, perhaps the response went into your junk mail. See our suggestion below:

Similarly to any HotEnd on the market, from time to time, your E3D Bambu High Flow ObXidian HotEnd may experience clogging or jamming.

The good news is that this isn't a permanent situation and, therefore, isn't considered a fault under our warranty. We recommend the following troubleshooting steps:

1. The easiest solution is to run a series of cold pulls- https://www.youtube.com/watch?v=FZd9LfbqSOE. With the high-flow Bambu hotend, the insert geometry introduces 4 extra filament paths that could potentially be jammed. However, the process is exactly the same, perhaps requiring slightly more cold pulls to return to a completely cleared Hot End. If this isn't successful after 10 cold pulls, please also try step 2.

2. Depending on your printer usage, the cause of your under-extrusion issue may be due to the extruder's idler arm (bearings). We recommend that you disassemble the extruder following this guide - https://wiki.bambulab.com/en/p1/maintenance/extruder-unit, please note that the bearing should be able to spin freely.

At high flow rates, our nozzles require greater force to extrude than the standard Bambu nozzles, so any issues with the extruder become more apparent.

If you're still having issues with your E3D Bambu High Flow ObXidian HotEnd after following these two troubleshooting steps then please get back in touch.

Best wishes,
Georgia

Rated 1 out of 5 stars

tracking number not working and no one…

tracking number not working and no one respond
ticket number119633

3 April 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Ibrahim,

Apologies for the delayed response, we had a 4 day bank holiday here in the UK so our offices were closed. We have replied to your support ticket and resent you your tracking information via email.

Best wishes,
Georgia

Rated 5 out of 5 stars

Much higher flow rate for P1S

I ordered from the US and the order showed up pretty quick. I liked the product so much I order 2 more nozzles for my BambuLabs P1S'.

29 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Ryan,

Great to hear your new Bambu hotends arrived in a speedy fashion! Happy printing.

Thanks,
Georgia

Rated 5 out of 5 stars

What is there to say at this point

What is there to say at this point? They are an industry leader for a reason. Excellent design and manufacturing, top notch customer service

28 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Eric,

Thank you so much for your kind words.

Best wishes,
Georgia

Rated 5 out of 5 stars

E3D 0.4mm BambuLabs X1 Carbon Hotend

The product was packaged well and arrived very quickly. The installation instructions were very easy to follow and were very straightforward. Bonus including new screws, hardware and thermal paste. Product is manufactured at very high quality standards and performs flawlessly. Very satisfied with this purchase!

28 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Mike,

Thank you for taking the time to leave your review, we're delighted to hear that you're happy with your purchase all round. Have fun printing!

Best wishes,
Georgia

Rated 1 out of 5 stars

fedex tracking number

The fedex tracking number given is invalid

13 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Hannes,

Please get in touch with our Support team and they'll be able to assist you with this. This is an automated feature so we're sorry to hear that you've been sent an invalid tracking number.

Thanks,
Georgia

Rated 2 out of 5 stars

You better buy a few spare heater cores - and watch them for fire.

At first I loved my E3D Revo 6 hot end upgrades. I bought three of them. And the warrantee passed ... and then the problems started. The insulation on the Revo 6 24v 40W heater cores is made from defective material that degrades to powder in 10 months of use in day to day environment. I have had 1 hot end fail, and one hot end nearly catch fire from the electrical shorts that result .

1 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Dan,

Thank you for informing us about your concerns with your Revo HeaterCore. I can confirm that I have reopened your support ticket and am keen to resolve this issue for you ASAP.

Best wishes,
Georgia

Rated 5 out of 5 stars

Great experience and customer service

Great experience and customer service, I wanted to change my order and add next day delivery. They sorted it out quickly and delivery arrived the next day. As expected the parts were top quality.

7 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Kevin,

Thank you so much for sharing your feedback with us, we're delighted that you're happy with the service you were provided.

Thanks,
Georgia

Rated 5 out of 5 stars

Excellent parts Incredibly fast…

Excellent parts Incredibly fast shipping albeit a little pricey. Al thought it is coming across the pond !

5 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Bill,

Awesome to hear your parts arrived in a speedy manner, don't forget that we have lots of official Resellers that might mean you can reduce your shipping costs next time, check them out here - https://e3d-online.com/pages/reseller-map.

Best wishes,
Georgia

Rated 5 out of 5 stars

Very expensive for an okayish nozzle

I bought the 0.6 mm ObXidian for my X1 Carbon. Specifically, I wanted the non-stick nozzle for PETG. I am less concerned about speed vs. PETG causing fails due to sticking to the nozzle. I ran about 750 grams of PETG-CF through the nozzle with some build up on the nozzle. Running PLA-CF in between PETG-CF helped remove the buildup. Disappointing but I think PETG is just a pain to print.

One weird thing, my CPU fan started running at a very high pitch with the ObXidian installed. When I removed the ObXidian hotend and reinstalled my 0.6 Bambu hotend the fan noise is back to normal.

Was this nozzle worth the price of over $75? Absolutely not. It is much better than the standard nozzle for printing with PETG-CF, but still has issues. Just a note I did not take the time to run a series of experiments to optimize the PETG-CF, I used Bambu's standard settings. I will still use this nozzle if/when I print with PETG/PETG-CF in the future.

10 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi there,

Thanks for taking the time to leave your feedback, we'll pass this on to the relevant team.

Thanks,
Georgia

Rated 5 out of 5 stars

Fast shipping

Fast shipping, the Obxidian nozzle for the Bambu Lab x1 carbon is awesome. I got a second one for my other one.

9 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Reinier,

We're so happy to hear that you're enjoing your Bambu upgrade. Thanks for shopping E3D!

Thanks,
Georgia

Rated 5 out of 5 stars

Responsive customer service

Ordered from the US over the weekend but I wanted to amend my order, exchanged communications on Monday and received my order before the weekend. Packed well and exactly what I needed.

4 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Timur,

Thanks for the great feedback, we'll pass this onto our Customer Support Team :).

Best wishes,
Georgia

Rated 5 out of 5 stars

The ObXidian nozzle is easily the best…

The ObXidian nozzle is easily the best available at present, for the Prusa MK4 Printer. This should virtually eliminate most issues with filament and nozzles (exception being chunks in the filament that cause clogs...). Hoping it works for years...

9 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Richard,

ObXidian really is awesome and we're so happy that you agree. Thank you kindly for leaving us your feedback. Happy printing!

Best wishes,
Georgia

Rated 5 out of 5 stars

Simply the best for 3D printer parts

Simply the best for 3D printer parts. I've purchased many items direct, and through resellers, and they are the platinum standard.

1 March 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi there,

This has made our day, thank you so much!

Best wishes,
Georgia

Rated 1 out of 5 stars

My nozzle was damaged upon arrival

My nozzle was damaged upon arrival. The box was also completely destroyed as well

29 February 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi Joe,

We're sorry to hear this. Could you please get in touch with our Support team on support@e3d-online.com with some pictures of how you received the item along with any images provided by your courier from when they delivered it and they'll help you resolve this.

Best wishes,
Georgia

Rated 5 out of 5 stars

Fast shipping, love the Revo Micro

Faster shipping than expected. The Revo Micro hotend is a great upgrade for the Prusa Mini, after breaking two V6 hotends from broken brass nozzles during hot tightening and accidentally installing a MK8 nozzle. Never again — and changing the nozzles is so easy now. The ObXidian nonstick nozzle works great for PETG.

24 February 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi there,

This is exactly why we designed Revo and we're delighted that you're having a positive experience with your Prusa Mini uprgade. Happy printing!

Thanks,
Georgia

Rated 5 out of 5 stars

A must have for Bambulab owners

This nozzle arrived in 3 days which was fantastic! The nozzle quality is top notch and passed the extreme flow test on my X1C. I started use ludicrous mode on the printer with excellent results.

29 February 2024
Unprompted review
E3D-Online logo

Reply from E3D-Online

Hi James,

Thank you so much for taking the time to leave your feedback. We're glad you're enjoying your new Bambu upgrade. Happy printing!

Thanks,
Georgia

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