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Eadon & Co Reviews 243

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, noting that interactions are pleasant and informative. Many appreciate the personalized approach, where their financial goals and individual needs are understood, leading to tailored plans and clear explanations. The service is frequently described as excellent, efficient, and seamless, with people feeling involved and confident throughout the process. Some people were dissatisfied with the clarity of information regarding specific financial actions, mentioning that certain implications were not explained in advance. A few other people also felt that the number of advisors involved could be overwhelming initially, though they later understood their different roles.

What people talk about most

Staff

Consumers consistently express satisfaction with the staff, highlighting their professionalism, knowledge,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the clear... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as seamless, pleasant,... See more

Customer communications

People report positive experiences with contact. Many reviewers found the company easy to contact, with staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca, Elliot, Dan and Becci have been absolutely fantastic and professional in providing me the right wealth package for getting ready for retirement. Dan and Becci explained clearly and answered m... See more

Rated 5 out of 5 stars

Very much a pleasure to have had and, looking forward to, excellent experiences. Eden, covering a number of financial bases, has meant that we have been able to review and, reorganise our financia... See more

Rated 5 out of 5 stars

Both Eliot & Dan were amazing, we never felt like they were talking down to us and they explained everything in a very coherent way. I wouldn’t hesitate to recommend their service to anyone. A ve... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Eadon & Co, mainly Dan and Becci. They have guided me through my pension journey, releasing tax free funds and investing the remainder in a new plan tailored to my needs. From m... See more

Company replied


Company details

  1. #7 of 21 best companies in Financial Planner

About Eadon & Co

Written by the company

At Eadon & Co, we’re dedicated to providing personalised, easy-to-understand independent financial guidance tailored to your unique needs.

With over six years of specialised experience and the leadership of our founder, Tim Eadon - who brings more than 30 years of expertise in independent financial advice - we’re here to help our clients navigate their financial journey with confidence.

Our team is made up of experienced advisers, paraplanners, administrators, client relationship managers, compliance, training, and competence professionals who all bring together centuries of experience in the financial world.

Tim Eadon, a Chartered Financial Advisor, has a distinguished career that includes serving as CEO of a respected finance society and as an examiner of the Chartered Insurance Institute.

Our advisers come from diverse backgrounds, including roles in FTSE 100 companies, top financial advisory firms and major investment banks.

At Eadon & Co, our goal is to provide you with clear, comprehensive advice that’s both effective and easy to understand. We’re committed to helping you gain a full understanding of your financial situation and working together to achieve your goals.

We’ve embraced the latest technology to make our processes smoother, more efficient and timely, ensuring you get the advice you need when you need it!

Our central investment committee, which includes our partners, carefully selects the best providers and investment funds in the UK to ensure your pensions and investments are well positioned for success.

We’re passionate about helping you reach your financial goals. Our commitment to exceptional service, and our proven process, ensures that we can help you improve your financial situation and achieve your dreams faster.

Contact info

4.9

Excellent

TrustScore 5 out of 5

243 reviews

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Rated 5 out of 5 stars

I recently made the decision to look into retiring...

I recently made the decision to look into using my private pensions and I was recommended to use Eadon & Co. From day one they have been very helpful. My initial contact was with someone who helped me go through the first stage, ie cashflow expenditure and to work through my pensions. Having no knowledge at all, (someone who buried their head in the sand) they made it very clear and took time to explain everything. I then was referred to a member of their team who was going to look after my account. I had a couple of Teams meetings and again they made things very simple. I had weekly updates from the Team which was great so that I knew things were progressing. I am now at a stage to start thinking of retiring knowing that I've had the best advice and support. This has been much quicker than I anticipated, so a great experience. I would definitely recommend Eadon & Co.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

First Impressions

From the initial contact to the first transfers of pensions and ISAs all stages has been handled quickly and efficiently.
At all stages of the transfer we have been kept informed and all the documentation provided has been clear and easy to understand.
All questions have been answered clearly and everyone has been professional and listening to our needs.
Looking forward to a continuing relationship.

6 October 2025
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Reply from Eadon & Co

Many thanks for the review, we really appreciate you taking the time to feedback.

Rated 5 out of 5 stars

personalised service

Fantastic personalised service from highly knowledgeable and easily understood advisors. High levels of integrity and honest feedback makes the process feel safe and reduces stress. Highly recommended.

9 September 2025
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Reply from Eadon & Co

we always aim to offer the best personal service, glad we could help on this occasion.

Rated 4 out of 5 stars

Customer support

The customer support I received throughout the transfer process was excellent. As a customer I was satisfied with the outcome of this pension transfer experience. The responsiveness to my requests for clarification of some issues was very helpful.
My only suggestion would be to provide even more clarity to some customers like myself who are not well versed in the financial and investment activities.

1 October 2025
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Reply from Eadon & Co

Many thanks for taking the time to feedback your experiences with us, we will take these onboard. Regards

Rated 5 out of 5 stars

5 star service from everybody at Eaden @ Co

This was all a bit of a minefield to me, trying to sort out my workplace pensions after being made redundant.
However everybody at Eadens was more than helpful in sorting out, recommending a way forward, and I am very happy with the end result.
I would thoroughly recommend Eaden @ Co to anybody.

30 September 2025
Unprompted review
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Reply from Eadon & Co

Super review thanks Ian, much appreciated, glad we could help you sort your finances.

Rated 5 out of 5 stars

Pension planning

Elliot, Rebecca, Elizabeth have been very helpful ,and Dan helped me in making my decision to transfer existing pension to Eadon & co. Elizabeth and Beccie have been keeping me informed of the transfer process along the way and hopefully heading in the right direction, would recommend Eadon & co for financial services.

13 June 2025
Unprompted review
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Reply from Eadon & Co

Many thanks for taking the time to complete this review, all feedback is welcome. I will let the team know of your positive comments

Rated 5 out of 5 stars

Efficient and friendly, always willing to help

From start to finish the onboarding and funds transfer services were looked after, chased up and reported back to me in a timely manner, and at no point did I feel I was just 'somewhere in the system'. All very efficient and a pleasure to deal with.

26 September 2025
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Reply from Eadon & Co

So pleased, you had such a great experience with us. super review

Rated 5 out of 5 stars

Awesome firm of IFA's

Every member of staff I dealt with was super knowledgeable and helpful with regards my pensions. I even spoke with one of the co-owners, which I thought was a great personal touch. I cannot recommend Eadon and Co highly enough for all of your financial advice. Great firm of IFA's.

1 September 2025
Unprompted review
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Reply from Eadon & Co

Good to hear that you had such a positive experience with us. We really try hard to give a great customer service.

Rated 5 out of 5 stars

Friendly, straightforward and clear

Really straightforward process and most importantly, very clear advice spoken very much in lay terms. Can highly recommend

19 September 2025
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Reply from Eadon & Co

What a super review, thank you very much Simon, we always appreciate clients taking the time to feedback on their experience.

Rated 5 out of 5 stars

An Excellent Company

I really didn't have a clue about my impending private pension so after some due diligence and digging, I opted for Eadon & Co and what a great decision I have made.
The customer service is excellent, 10/10
Great communication, Professionalism and above all just lovely people who have gone that extra mile in every way
Clear and uncomplicated advice
I cannot recommend this Company enough

11 August 2025
Unprompted review
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Reply from Eadon & Co

Many thanks for the 5 star review, pleasing to hear that we made the process straight forward and were able to reassure you throughout.

Rated 5 out of 5 stars

Excellent service everything was…

Excellent service everything was explained to me and was easy to understand.
The process if transferring my pension went smoothly

12 September 2025
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Reply from Eadon & Co

Many thanks for the 5 star review, this is really appreciated. I will feed back your kind comments to the team.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Outstanding Support

I can’t speak highly enough of the service we received from Eadon & Co, especially Becci, who was an absolute star throughout the entire pension transfer process. What started as a confusing and frustrating situation quickly became manageable thanks to her tenacity, patience, and clear communication.

Becci went above and beyond to chase slow providers, untangle delays, and keep us updated every step of the way. Nothing was too much trouble — she was always professional, approachable, and genuinely committed to getting things sorted. Her persistence made all the difference, and we felt completely supported from start to finish.

Thanks to Becci and the team, our pension transfers were completed smoothly, and we now feel confident and reassured about our financial future. I wouldn’t hesitate to recommend Eadon & Co to anyone needing expert, compassionate help with pensions or financial advice

29 July 2025
Unprompted review
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Reply from Eadon & Co

Many thanks for taking the time to write such a super review, especially noting how Becci helped you so much throughout the process. I will let and the team know about your feedback. Thanks again.

Rated 5 out of 5 stars

Stayed in touch throughout the process…

Stayed in touch throughout the process of transferring my pensions. Eadon give straightforward easy to understand advice. It's early days yet to report on how my investment is going, but a very good experience so far.

11 September 2025
Unprompted review
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Reply from Eadon & Co

Thanks for the 5 star review, we always strive to make the process straight forward and making financial advice simple.

Rated 5 out of 5 stars

Young and dynamic team who do what they…

Young and dynamic team who do what they say they are going to do and it get done.
Always on they end of a phone if you need them.
We had a face to face meeting at the Manchester office and felt very comfortable explained all the options clear and precise.
Raymond Attiwell

9 September 2025
Eadon & Co logo

Reply from Eadon & Co

Super feedback thanks Raymond, Glad we could help with your financial planning

Rated 5 out of 5 stars

From the start a great service.

From the very start, it was all about communication. Always there, keeping me updated. Regular emails kept me in the loop. When i finally had all my Pensions transferred, a had personal call to say its all in place.
I would highly recommend Eadon.

5 September 2025
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Reply from Eadon & Co

Thanks for the 5 star review, we really strive to keep clients updated all the way through the process. We find clients are most appreciative of this aspect of the service.

Rated 5 out of 5 stars

Eadon &Co happy with our experience

Eadon &Co we're very flexible with our appointments and went over everything in detail, and anything that we didn't understand they went over again, and we know we can reach out at anytime.

6 August 2025
Eadon & Co logo

Reply from Eadon & Co

Great to get your feedback Sally, so pleased we could help and looking forward to working you in the future

Rated 5 out of 5 stars

Time consuming but worth it.

A little long winded than I had hoped for,but absolutely spot on and true to their word. Both pensions have been transferred and both doing well. So far I'm happy and would recommend their services.

5 August 2025
Eadon & Co logo

Reply from Eadon & Co

Many thanks for your 5-star review, and many thanks for recommending our service.

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