Purchased the DF83v coffee grinder. The sales process was flawless. I also had a couple of questions prior to the grinder arriving via DpD. The emails I sent were answered very quickly by the te... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience with Earl coffee. I ordered a Timemore B75 dripper and it was dispatched and arrived promptly. Prices are very reasonable too. I contacted customer service about something and they re... See more
I recently ordered a Timemore kettle from Earl Coffee and they kindly price matched the item. The kettle was shipped really quickly and arrived exactly as described. Excellent customer service and ove... See more
I was browsing some websites looking for a DF54 coffee grinder but could only find it in in stock in a colour I wasn't so keen on. This was a Sunday night so thought I'd message a few to enquire... See more
Company details
- #19 of 38 best companies in Coffee machine supplier
Written by the company
Online Retailer of Coffee and Espresso Accessories, Machines, Grinders and Ceramics. Authorised UK Dealer of DF54, DF64 Gen 2 and DF83 Electric Grinders. Based in Manchester, UK.
Contact info
United Kingdom
- sales@earlcoffee.co.uk
- earlcoffee.co.uk
4.8
Excellent
72 reviews
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Excellent online service
Excellent online service. Bought DF54 grinder and Earl Coffee were very helpful and efficient. Super fast delivery. Thank you 👏👏👏
3 February 2025
Unprompted review
10/10 Service
Incredible customer service, went absolutely above and beyond to ensure I had everything I needed and really responsive communication.
I will absolutely be ordering from Earl Coffee again.
Will B
20 January 2025
Unprompted review
Excellent service from James.
Excellent service, advice and guidance from James. Truly appreciate your efforts and for connecting me with a grinder that I've sought for a while. Wishing you the best.
20 January 2025
Unprompted review
Fast concise informative communication…
Fast concise informative communication from seller. Great value product with fast delivery. What more does a buyer want!
21 December 2024
Unprompted review
Reply from Earl Coffee
Thank you for your great review! We're glad you loved the product, service, and delivery.
Great customer service
Great customer service, purchased a porta filter at the Manchester coffee festival which wasn't compatible with my Espresso machine, support worked with me and I received a refund after sending the part back
Compared to dealing with plenty of companies nowadays, they were polite, quick and easy to deal with and I will be using them again.
10 December 2024
Unprompted review
Reply from Earl Coffee
Thank you for your feedback! We're glad we could help resolve the issue quickly and smoothly. It means a lot to hear you found our service polite and easy to deal with. We look forward to serving you again soon!
Good customer service
Ordered a df54 tilted cup holder that didn’t arrive after 12 days of ordering. Contacted customer services and had a response from James who sent a replacement out the same day with a complimentary puck screen. The original and the replacement both then arrived on the same day.
Very good and speedy customer service and the holder works as intended.
9 December 2024
Unprompted review
Reply from Earl Coffee
Thank you for your review! We’re glad James could assist and that you’re happy with the holder and service. If you need anything else, we’re here to help!
Excellent coffee grinder at an excellent price
The DF54 is a genuinely great coffee grinder at an affordable price. Great communication from the vendor and an overall really good experience. Will be keeping an eye out for new lines/stock.
10 September 2024
Unprompted review
Reply from Earl Coffee
Thank you for your kind words! We're thrilled you love the DF54 and had a great experience with us.
Lacking customer service
No reply on the live chat for hours on end, good luck if you need anything post purchase. Avoid.
7 August 2024
Unprompted review
Reply from Earl Coffee
Thank you for your feedback. We take customer service very seriously, and we can assure you that our live chat support team is available to assist during all designated hours. We have thoroughly checked our logs, and there is no record of unanswered chats for the extended time period you’ve mentioned. If you encountered any issues, we apologise and encourage you to reach out again via web chat, email or our social platforms so we can resolve any concerns.
Grinder was delivered promptly
Site looks shady, but the grinder (DF64 gen 2) was delivered promptly and communication was pleasant.
26 July 2024
Unprompted review
Reply from Earl Coffee
Thanks for your feedback! We’re glad the DF64 Gen 2 arrived promptly and you had a positive experience with our communication. We’re also working on improving the look of our website to better reflect the quality of our service.
Recommended and will buy from again
Very fast delivery. Super happy with the grinder I bought and a definite step up from my previous setup.
23 July 2024
Unprompted review
Reply from Earl Coffee
Thank you for your kind words! We're thrilled to hear you're happy with your new grinder and noticed an upgrade from your previous setup.
Super quick delivery
Super quick delivery, nice company to deal with, and the grinder I bought off them is lovely,Thank you Earl coffee.
19 August 2024
Unprompted review
Reply from Earl Coffee
Thank you for the wonderful review! We're delighted to hear you had a great experience with us and that you're enjoying your new grinder. We appreciate your support and feedback.
Superb!
Fast delivery, excellent customer service and a great product! Looking forward to my next order. Highly recommend!
27 July 2024
Unprompted review
Reply from Earl Coffee
Thank you for your feedback!
Earl Coffee
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