THE ONLY PROBLEM WAS THAT THE YOUR TECH PERSON TOOK THE AT&T MODEM WITH HIM. HE HAD AN AT&T SHIRT ON, BUT WHEN I CANCELLED WITH AT&T, I WAS TOLD HE WAS NOT THERIR REP AND THAT I HAD TO RETURN THE MODE... See more
Company replied
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Review summary
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Reviews shaping this summary
Installed fast and internet worked well for a week, then it stopped working. Earthlink sent out a service man and replaced the line. Internet went out because of a dog chewed through the cable.
Company replied
The installer showed up at assigned time went to work at my location and down the street to set up the connection. the installer connected the service outside and brought the line inside built the ap... See more
Company replied
After moving to Southport to work remotely, I compared the various internet services. It is a good monthly rate plus the 2 months reduced rate. Besides working online, we use the service for phone, al... See more
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Company details
Written by the company
EarthLink is a top U.S. internet service provider delivering wired and wireless access to more homes and small businesses than any other ISP. EarthLink offers the right technology at the right price to create the right connection for customers. Consumers voted EarthLink the number one ISP in America in both 2020 and 2021. We took the top spot in HighSpeedInternet.com’s rankings for overall customer satisfaction, earning first place in all four major categories: price, speed, reliability, and customer service two years in a row.
Contact info
980 Hammond Dr NE, Suite 400, 30328, Atlanta, Georgia
- 888-327-8454
- earthlink.net
3.3
Average
476 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Efficient technician and he quickly did…
Efficient technician and he quickly did the installation. No problems!
21 April 2026
Unprompted review
Reply from EarthLink
I am happy the technician provided efficient service and completed the installation quickly without any issues. We appreciate your feedback and are happy everything went smoothly. If you ever need assistance in the future, we’re here to help! Welcome to the EarthLink family!
Samantha
Executive Relations
Ordering is very easy.
Ordering is very easy.
I just received equipment so I can't review working coreview before set-up nditions at this time.
29 April 2026
Unprompted review
Reply from EarthLink
Hello Freida,
I understand you’ve just received your equipment and haven’t had the opportunity to fully set up and test the service yet. Once everything is installed, we hope you’ll have a smooth experience, and we’d love to hear your thoughts after you’ve had a chance to use it.
If you need any assistance during setup, please don’t hesitate to reach out—we’re here to help!
Samantha
Executive Relations
If I could put zero stars I would
If I could put zero stars I would. Waste of money and time and wouldn’t even give a full refund. I had them for 11 days. It was constantly buffering the first four days running only one tv and constantly having to turn on and off and reset then having the hardest time reconnecting. For the rest of the 11 days before I canceled it was progressively worse and stopped working all together. They charged my card for the month after 6 days and all data was used in a matter of 7 days just trying to get the thing connected. I had to fight to get half a months bill refunded and they were not nice about it. Save yourself the trouble and use anyone els but these scammers.
27 April 2026
Unprompted review
Reply from EarthLink
Hello Delaney,
I’m sorry to hear about your experience—that sounds incredibly frustrating, especially with the service not working properly from the start and the difficulty you had getting it resolved.
Consistent buffering, connection issues, and needing to repeatedly reset your equipment is not the experience we want for our customers. I also understand your concerns regarding the billing and the partial refund, as well as how upsetting it is to feel like your concerns weren’t handled respectfully.
I have refunded the remaining charge for the monthly charge; however per our terms the processing and handling fee is non-refundable so that will not be refunded. Please allow up to seven business days for the refund to reflect to the card on file.
Samantha
Executive Relations
Samantha
Executive Relations
Still getting Charged
Here we are again. I’ve now been charged twice for a router that I returned a month ago or more. I was assured this situation was dealt with by two separate individuals but nope, I just paid another $433 for equipment I never even wanted in the first place. 1/10 star experience from one get go.
Update to the situation: Yes, I was in fact successfully charged and still have not been credited the $433. I’m mostly writing this at this point to let future customers know the level of service they’ll get if they decide to use this company.
24 April 2026
Unprompted review
Reply from EarthLink
Hello Johnny,
I’m really sorry this is still happening—being charged multiple times for equipment you’ve already returned is not acceptable, especially after you were told it had been resolved.
After reviewing your account, I do want to clarify that the modem fee has already been credited, and it was never successfully charged to your card. That said, I completely understand why this situation is confusing and frustrating, especially with the repeated notifications and amounts you’re seeing.
Samantha
Executive Relations
I've been with this company since the…
I've been with this company since the 90s. I've had very little issues with it--just lots of spam. Now for some reason I am suddenly experiencing very poor customer service. Problems that's usually resolved with one phone call now takes two months. Over billing and claims system for reimbursement is broken. They also charge customers for late payments caused by their broken system. Im now trying to figure out how to possibly keep my email addresses and leave this company.
17 April 2026
Unprompted review
Reply from EarthLink
Hello,
Thank you for being a long-time customer—we truly value the many years you’ve been with us, and I’m very sorry to hear how much your recent experience has changed.
What you’re describing—delays in resolution, billing concerns, and issues with the claims system—is not the level of service you should expect, especially after decades of reliability. I understand how frustrating it is when something that used to take one call now takes months, and even more so when it results in additional charges like late fees.
Regarding the late payment fees, that’s certainly something we’d want to review further if the delay was caused by a system issue on our end. We also want to take a closer look at the overbilling and reimbursement concerns to make sure everything has been handled correctly. Please send an email to earthlinkde@elnk.net, and someone from my department will reach out to you.
As for keeping your email address, we understand how important that is—especially for long-time customers. There may be options available depending on your account type, and we’d be happy to walk through those with you so you don’t lose access to something you’ve used for years.
Samantha
Executive Relations
Earthlink Internet
Works fine if nearby their supplied modem. Requires a WiFi connection elsewhere otherwise.
20 April 2026
Unprompted review
Reply from EarthLink
Hello Ron,
Thank you for sharing your experience with our wireless internet. The connection quality can definitely depend on proximity to the modem, and performance may vary based on factors like home layout, interference, and device placement. For the best experience, we recommend keeping the modem in a central, open location.
Samantha
Executive Relations
Friendly service guy
Friendly service guy! Got the TV working after setting up wifi service!
10 April 2026
Unprompted review
Reply from EarthLink
Hello Stephen,
We’re so glad to hear that! It’s great that the technician was friendly and able to get both your WiFi and TV up and running smoothly.
Thanks for choosing EarthLink—we’re here if you ever need anything!
Samantha
Executive Relations
They deserve 0 stars nearly a month has…
They deserve 0 stars nearly a month has gone by since requesting new service. They activated a router l did not receive, and threatened to charge me $400 for not returning it. Then charged me for service they did not provide while l was waiting for another router to arrive. Customer service long wait times and not helpful. Still no service and refuse to refund my money when l cancelled
17 April 2026
Unprompted review
Reply from EarthLink
Hello Delniece,
I am sorry you are upset with your service and billing with EarthLink. I have looked over your account and the reason you were charged is because the modem has not been returned via the return label we provided. We advise to return the modem as well does the terms, otherwise there is a charge of $400.00.
Samantha
Executive Relations
Love it picture is clear and great to…
Love it picture is clear and great to view
16 April 2026
Unprompted review
Reply from EarthLink
Hello Ruthie,
I am happy to hear you’re enjoying the service and that the picture quality is clear and great to watch! Thanks for sharing your experience—Welcome to the EarthLink Family!
Samantha
Executive Relations Expert
runs better then cox
16 April 2026
Unprompted review
Reply from EarthLink
Hello Gary,
I am happy to hear your service is running well and meeting your expectations! Thanks for sharing your experience—we appreciate your feedback and are happy to have you with EarthLink.
Samantha
Executive Relations
Southport remote worker and streamer
After moving to Southport to work remotely, I compared the various internet services. It is a good monthly rate plus the 2 months reduced rate. Besides working online, we use the service for phone, alexa wi-fi and tv streaming. The only issue is I am rarely kicked out of my vpn connection, and as I compare it to my local residence service near Washington DC that I travel to regularly, it happens maybe slightly more often (could be unrelated to service, though). Streaming tv is essentially flawless. Highly recommended.
15 April 2026
Unprompted review
Reply from EarthLink
Hello TJ,
Thank you for sharing your experience! I am thrilled you're enjoying the competitive pricing and that your service is supporting your work, streaming, and connected home devices reliably. It's great to know your streaming experience has been seamless.
Thank you mentioning the occasional VPN disconnect. While that can sometimes be influenced by factors outside of the internet service itself—such as VPN configuration or network settings—we understand how important a stable connection is when working remotely. If this continues, we'd be happy to take a closer look with you.
Thanks again for your recommendation—we’re grateful to have you as a customer!
Samantha
Executive Relations Expert
Wish I could leave 0 stars
Wish I could leave 0 stars. Their service was half way decent, but not nearly enough data so I sent back their router a month ago. And they tried to charge me $450 even though I have a tracking label with tracking number that shows it was returned and received by them. Very shady. I reported them to my bank, and I’ll be reporting to the bbb if it goes to collections.
1 April 2026
Unprompted review
Reply from EarthLink
Hello Alexis,
I’m really sorry to hear about your experience—this definitely isn’t the kind of situation we want any customer to go through. We understand how frustrating it must be to return equipment and still see a charge like that applied to your account.
If you have tracking confirmation showing the router was returned and received, we absolutely want to take a closer look and make sure everything was processed correctly on our end. Sometimes there can be delays or errors in logging returned equipment, and we’d like the opportunity to resolve that for you. Please send the proof to earthlinkdr@earthlink.net, and we will be happy to clear the non-return fee.
Samantha
Executive Relations Expert
Samantha
Executive Relations Expert
Reply from EarthLink
Hello Donna,
I am happy to hear you feel the company is doing a good job. We appreciate your support and will continue working hard to provide the best service possible!
Samantha
Executive Relations Expert
Absolutely worst experience
Absolutely worst experience. I signed up for Direct tv after some issues with Comcast. I was immediately signed up with Earthlink via Direct tv.
I signed up for 5G with unlimited data - stating on their website no "buffering", no "throttling". I read the contract thoroughly.
After about a week the internet was dropping,throttling, etc. When I chatted with Earthlink I was told pretty much that I had to pay an ADDITIONAL $20.00 per day for more "data". What the??? When I explained that I was using the plan with unlimited I was told by them that I just didn't understand how it works. Oh, really???
So, until I could get back Comcast, I had to pay an additional $20.00 per day for a week just in order to get internet service for work. So, you do the math... $78.00 monthly and another $100.00 for crap service. Oh and then there's the non-refundable shipping of crap modem.
After calling 866 number to get a label to return equipment I told them I expected them to honor their
30-day money back guarantee. Cust. rep. asked me to reference the 30-money back policy. As I was
looking for the paperwork, I was disconnected. Which according to this review website and several others
is something that happens often.... I guess after a while they just get sick and tired of hearing the complaints and hang up on you. And I just don't have the time/patience to deal with them again because I know they are going to be difficult. Direct TV, on the other hand, was wonderful with their end of the refund.
Save yourself A LOT of frustration... be sure to find another internet provider... and be sure if you sign up for Direct TV that they don't automatically set up Earthlink. WORST COMPANY EVER.
I have disputed via my credit card but I don't expect any type of reimbursement because they are so dishonest and corrupt that they will never refund. I don't plan on paying the bill even if/when they reverse the dispute. They can take me to court, they can try ruining my credit but I REFUSE to pay for such a dishonest service.
10 February 2026
Unprompted review
Reply from EarthLink
Hello Bonnie,
I’m very sorry to hear about your experience—this sounds incredibly frustrating, especially when you rely on your internet for work. I understand how concerning it is when service performance and billing don’t align with what you expected, and EarthLink never wants any customer to feel misled or unsupported.
Plans described as “unlimited” can still include network management practices or data thresholds depending on the underlying carrier, but we recognize how important it is that this is clearly explained upfront. Your feedback about the additional daily charges, service interruptions, and overall communication is taken very seriously.
I also apologize for the difficulty you encountered when trying to resolve the issue and request a return label. Being disconnected while seeking assistance only adds to the frustration, and that is not the experience we want anyone to have.
While charges for service, equipment, and shipping are generally governed by the terms agreed to at sign-up, your concerns regarding how those terms were presented and your overall experience are understandable.
I regret that this has been your experience and appreciate you taking the time to share such detailed feedback.
Samantha
Executive Relations Expert
Transparent and easy to get started…
Transparent and easy to get started with the fiber service. Very good support.
7 April 2026
Unprompted review
Reply from EarthLink
Hello,
Thank you for your kind feedback! We’re so glad to hear that getting started with the fiber service was smooth and transparent, and that you’ve had a positive experience with our support team. Welcome to the EarthLink family!
Samantha
Executive Relations Expert
Bravo Earthlink/ATT set up
Easy to subscribe; set up ATT technicians was relatively fast and very well done. Fully professional work all the way around!
27 March 2026
Unprompted review
Reply from EarthLink
Hello,
Thank you for sharing your experience! We’re glad to hear that the sign-up process was smooth and that the technician visit was completed quickly and professionally. It’s great to know everything—from scheduling to installation—met your expectations. Welcome to the EarthLink family!
Samantha
Executive Relation Expert
I really thought I hit a good deal !
I really thought I hit a good deal !! Unlimited home internet for 80$ and no wires. Boy i was wrong. I guess Unlimited in Earthlinks book is 500 gigabytes after that you have to pay something like a dollar a gig to add data. I only have a TV and two phones also and this was not good for me I endeded up paying my 80$ plus about 150$ more in added data. Mediacom is where it is at for high speed data but, you have wires and thier.like 140 a month.
2 April 2026
Unprompted review
Reply from EarthLink
Hello Wesley,
I’m sorry to hear that your experience didn’t meet your expectations, and I understand how frustrating unexpected data charges can be.
EarthLink’s goal is always to be transparent about plan details, including any data thresholds and potential overage fees. However, I recognize this may not have been clearly communicated during your sign-up, and I apologize for any confusion that may have caused.
Data usage can increase quickly depending on factors such as the number of connected devices, the type of activity (like streaming), and overall usage habits.
Samantha
Executive Relations Expert
Puntual effectively is was great job 👏🏽
Puntual effectively is was great job 👏🏽
3 April 2026
Unprompted review
Reply from EarthLink
Hello Maria,
We’re glad to hear everything was handled in a punctual and effective manner. Providing timely and efficient service is always our goal, and we truly appreciate you taking the time to share your experience.
Samantha
Executive Relations Expert
Please do not sign up
Please do not sign up. Earthlink is a predatory service that runs on the back of Verizon's network. I'm not sure how this is legal. You will get the same service from verizon for cheaper. Earthlink is a predatory service. They promise you gift cards while signing up but never deliver and they charge a hefty fee to cancel. BUYER BEWARE!!!
2 September 2025
Unprompted review
Reply from EarthLink
Hello,
Thank you for sharing your concerns. I am sorry to hear that your experience did not meet expectations and understand how frustrating this situation must feel.
EarthLink partners with a variety of network providers, including Verizon Communications, in certain areas to deliver service. While the underlying network may be similar, our plans, pricing, features, and customer support structure can differ. We always aim to be transparent about how our services are delivered and what customers can expect.
Regarding promotional offers such as gift cards, these are typically fulfilled based on specific eligibility requirements and timelines outlined at the time of signup. We understand how important these promotions are, and we encourage any customer experiencing an issue with fulfillment to reach out so we can review and assist further.
As for cancellation fees, EarthLink requires a contract with all of our wired internet services; which, any applicable fees or terms are disclosed in the service agreement at the time of enrollment.
Samantha
Executive Relations Expert
Reply from EarthLink
Hello,
We love hearing this—thank you so much for sharing! We’re thrilled that you’re enjoying the super-fast connection and that the service is meeting your expectations. Welcome to the EarthLink family!
If you ever need anything, we’re always here to help.
Samantha
Executive Relations Expert
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