Misleading 5% credit incentive
Cheap prices, but very slippery gimmick programs.
I spent over $6000 on their site with a promise that I would receive a credit of 5% or roughly $300 to use on future products. It is not a credit of any sort. It is a coupon code that prevents you from using any of the other site wide codes that give free shipping or makes the prices acceptable in the first place. The minute you try to use your credits it will require you to pay another $99 on top of that to get free shipping or they will stick a $47 shipping charge on to you. Additionally, you can’t actually use all of the credits at once they only have five choices and if you have $300 worth of credit, they will not allow you to use it in one purchase. Basically they just made the entire credit useless. I’m a fairly careful shopper and this manipulation and provisos to make the credit unusable without paying them tens or hundreds more in dollars for products that are otherwise not at market value without the reductions make this a very slippery and misleading practice. Checking the price on Amazon of the item I was going to use it was $284 compared to their price at $349. And while they claim they have a price match, that too is a “code.” That will ultimately prevent you from getting free shipping or having to pay additional money if you want to use your credits. I might’ve been happy with the company if they would’ve just not offered anything and then I would’ve made my own decision based on the real value of the purchase, but I got duped and hopefully you won’t as well.