Eartune Reviews 

307
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and thoughtful design, noting that the custom ear tips provide a secure fit and tremendously enhance sound quality. Many people mention that the products are very comfortable for all-day wear and effectively block out unwanted ambient noise. Some reviewers were not happy with the overall fit, explaining that certain models stick out too far and cause the earbuds to easily fall out. A few other people also felt that the silicone material could be difficult to insert properly or felt overly sticky.

What people talk about most

Product

Consumers find product to be remarkably satisfying, with reviewers frequently praising the exceptional fit,... See more

Quality

Users describe positive interactions with quality, highlighting superb craftsmanship, a secure fit, and... See more

User experience

Reviewers express mixed feelings regarding user experience. While some consumers appreciate the design and... See more

Service

Customers had great satisfaction with service, frequently praising the fast assistance and prompt responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second pair of custom molds for my AirPod Pros (dogs got ahold of the first set and chewed to pieces). This time the process even better than the first. They kept my impressions on file, we... See more

Company replied

Rated 5 out of 5 stars

This is my 4th time having Eartunes make custom fit ear tip for my IEM's, this time for my HiSenior Mega 7's, and again, superb craftsmanship and quality. Just like with the ear tips for my other 3 I... See more

Company replied

Rated 5 out of 5 stars

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on... See more

Rated 5 out of 5 stars

There were issues with my Air Pods controls not working. I do not know if it was the molds or something with the size and shape of my ears. They were incredibly responsive and remade the molds twic... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.


Contact info

4.2

Great

TrustScore 4 out of 5

307 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(307)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to find the products

Easy to find the products. The products are high quality. Price seems fair.

11 January 2024
Eartune logo

Reply from Eartune

Thank you for the kind review Merlin!

Best regards,
Jane from Customer Services

Rated 4 out of 5 stars

The fit is real good the one thing I…

The fit is real good the one thing I would add is a link to how to use the ear tips. I didn’t know which was the left or right one

10 January 2024
Eartune logo

Reply from Eartune

Hello Sharon,

Thank you so much for your feedback. We will be sure to implement a better product-use guide for future customers.
For your reference, right side custom-tip is indicated with red "ADV." logo, left side custom-tip is indicated with white "ADV." logo. If you need further assistance, please reach out to us at info@adv-sound.com.

Thank you,
Jane from Customer Services

Rated 5 out of 5 stars

Best foam AirPod tips so far

I have tried numerous memory foam tips and they have all been uncomfortable. These ones by Eartune are by far the best ones so far. They stay in my ear and I have noticed I can wear my AirPods much longer without having to adjust or take them out.

7 December 2023
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Reply from Eartune

We're very happy to hear that Douglas! Thank you for sharing your experience.

Best regards,
Jane from Customer Services

Rated 5 out of 5 stars

They fit great

They fit great, have better isolation and bass response, and they stay in while I run!

11 December 2023
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Reply from Eartune

Grey - this is an amazing news! Thanks for sharing your experience.

Best regards,
Jane from Customer Services

Rated 5 out of 5 stars

Great replacement for apple earpieces

Arrived quickly. The earbuds were easy to install and fit comfortably inside the ear canal and don’t drop out.

8 December 2023
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Reply from Eartune

We're very happy to hear that Scott! Thanks for sharing your experience.

Best regards,
Jane from Customer Services

Rated 4 out of 5 stars

Service was quick

Service was quick, doesn't fit as well as I had anticipated, but this could be a result of the mold provided to Eartune.

28 November 2023
Eartune logo

Reply from Eartune

Hi Rod,
Reach out to us at support@adv-sound.com and we'll take care of you!

Best,
John from Customer Service

Rated 2 out of 5 stars
Eartune logo

Reply from Eartune

Hello Carl,

It may be possible that you need a different size to obtain the best seal. If haven't already, could you kindly squeeze the foam first before inserting them into your ears? And then hold to allow them to fully expand to the shape of your ear canals.

If you are still not getting a good fit, please reach out to us at info@eartune.com and we'll take care of you.

Best regards,
Jane from Customer Services
Eartune

Rated 5 out of 5 stars

I Love these Ear Fidelity Units !!

I love these Ear Fidelity units !! They have enabled me to realize the full potential of my Sony WF-1000XM5 earbuds. No more weak bass due to a poor seal !! The full frequency range is produced faithfully now !! And the soft silicone material is super comfortable !!

13 November 2023
Eartune logo

Reply from Eartune

Hey Jeff,

We're so glad to hear about your awesome experience with the Eartune Fidelity. If you have any inquiries please feel free to reach out to us.

Best,
John from Customer Service

Rated 5 out of 5 stars

FANTASTIC

FANTASTIC. I got custom tips for my 2020 Andormedas, they fit perfectly and really brought new life to these IEMs.

7 November 2023
Eartune logo

Reply from Eartune

Hey Justin,

We're so glad to hear that the Eartune Fidelity was able to bring your listening experience to life. If you have any inquiries please feel free to reach out to us.

Best,
John from Customer Service

Rated 4 out of 5 stars

Directions were quite vague what does…

Directions were quite vague what does transperancy mean

30 October 2023
Eartune logo

Reply from Eartune

Hi John,

Thanks for the inquiry. Transparency can be enabled on the Eartune Hunt to enable either a 15db sound gain at low or a 23db sound gain at high. It can also be turned off for passive noise cancellation.

Rated 2 out of 5 stars

Expensive and worrisome

Although the earplugs are advertised as being for sleep, sadly they do get a bit painful in the middle of the night from the pressure they place on the outer ears. And they do create a pressure in the ears that possibly seems dangerous to the health of the ear. I’m not convinced they are actually safe.

12 October 2023
Eartune logo

Reply from Eartune

Hello Michael,

We're sorry to hear about your experience! Our team will send you an email so that we can better assist you.

Best regards,
John from Customer Services

Rated 5 out of 5 stars

Great plugs for surfing

Great earplugs for surfing. They stay very secure, feel great and I can still hear.

26 October 2023
Eartune logo

Reply from Eartune

Thanks Daniel,

We're so glad you love your Eartune Aquas!

Best,
John from Customer Service

Rated 4 out of 5 stars

Good but not great.

To obtain a great fit these foam ear tips possible could be shaped differently. While I realize they are universal fit maybe a somewhat oval shape might be better for some people. Possibly seek the help of hearing professionals as Au.D or MDs.

16 October 2023
Eartune logo

Reply from Eartune

Hey David,

Thanks for sharing your suggestions with us. We'll be sure to forward them to our engineers.

Best.
John from Customer Service

Rated 5 out of 5 stars

Will be used at the Gun Range

I've used electronic earmuffs for shooting for years, which are great for handguns, but depending on the rifle of shotgun, they get in the way. I finally decided to buy a pair of electronic earbud type hearing protection but looking at all the brands i know, I knew I wasn't going to pay $200 to $400 for something I wouldn't be using a lot, so I decided I wouldn't buy them. Then I found Eartune, and figured why not give them a try, after all, they have a good return policy. I could live with the price of the Eartune Hunt earbuds and the shipping was very quick. I haven't been able to go to the range yet but the fit is good. I have tried them in a loud environment and they seem to do a good job. From other reviews, I expect a lot and don't think I'll be let down.

11 October 2023
Eartune logo

Reply from Eartune

Hey Al,

Thanks for your kind words. If you experience any issues, please reach out to us, and we'll take care of you!

Best,
John from Customer Service

Rated 5 out of 5 stars

I have used many eareplugs for surfing…

I have used many eareplugs for surfing and these are hands down the absolute BEST!! They never fall out! I use these 3 or 4 times a week and can't imagine surfing without them. My ears thank you Eartune!!!

5 September 2023
Eartune logo

Reply from Eartune

Thanks Matthew,

We're so glad you love your Eartune Aquas!

Best,
John from Customer Service

Rated 4 out of 5 stars

I like these

I like these, they did what they needed to do. I was able to hear instructions while gunfire was going off. The fir wasn’t bad either, it was comfortable and didn’t hurt. Once the firing was done and ear protection was removed I had 0 ringing in my ears. I would recommend these to anyone that does allot of shooting and doesn’t want to spend a ton of money.

5 September 2023
Eartune logo

Reply from Eartune

Hi Jose,

Thank you for your kind words.

Best,
John from Customer Service

Rated 2 out of 5 stars

I'm not sure...?

5 September 2023
Eartune logo

Reply from Eartune

Hello,

If there's anything we can help with, please reach out to us via email at info@eartune.com and we'll take care of you!

Best,
John from Customer Service

Rated 2 out of 5 stars

Tried the ear pieces twice- two nights…

Tried the ear pieces twice- two nights …neither time did they diminish environmental sounds… very disappointing.

21 August 2023
Eartune logo

Reply from Eartune

Hi Basya,

We're sorry to hear about your experience. It seems like you might not be getting a good seal. Please reach out to us via email and we'll take care of you!

Best,
John from Customer Service

Rated 4 out of 5 stars

I like the product overall

I like the product overall, but...

It's much better than the silicone options Apple included. Having said that, I don't like the sizing options and I don't like that I have to spend $20 to get a multi size kit. I wish they had several multisize kits, available in a single color to keep costs down. Like an xs, s, m or a m, l, xl. Three options close to what you think you need for like $10. I got the medium and it's better than the silicone, but I think I needed the large for a better fit.

17 July 2023
Eartune logo

Reply from Eartune

Hi Stephen,

We're glad you like our product. It seems like you might not have the perfect size for your ears. Please reach out to us via email at info@eartune.com and we'll take care of you!

Sincerely,
John from Customer Services

Rated 4 out of 5 stars

Great company

Great company. Quality product. They take what they do seriously. It's nice that they offer an option to send all three sizes. Still doesn't fit quite right and hurts my ear eventually but its much better than the stock buds that fall out or competitor buds that I can't wear as long.

17 July 2023
Eartune logo

Reply from Eartune

Thank you for your support! We've noted your comments regarding fit, and we'll forward them to our design team.

Sincerely,
John from Customer Services

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