Good integration with Tibber. There is an API for controlling the charging. Working app. Only negative thing is that they cheated on the CE certification, so it was unclear if our charger would be... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service promptly replies to the requests of support. They helped to understand better how their products (Charger+Equalizer) are working and what I have to look for. Unfortunately my gr... See more
Easee works well and realible. Co-operation with local car loading AI app both Tesla and local Finnish power companies is seamless. In Finland many power distribution/manufacturing companies are takin... See more
I wrote a previous review complaining that Easee had not contacted me. I must update that review because Optimum Electrics the EV charger installer came out today and spent an hour reinstalling the ch... See more
Company replied
Company details
Written by the company
At Easee we provide charging solutions for EV’s. We have simplified everything that can be simplified. The result is an unparalleled technological revolution that keeps both you and the environment at the heart of our design. Our charger will take a place in the power grid of the future and act as a smart electricity valve. A premium product at a competitive price, where all you have to think about is which color fits best with your home.
Contact info
United Kingdom
- easee.com
4.3
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
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AVOID AT ALL COSTS
I loved the Easee charger, almost 3 years without problem.. but the charge started dropping and now’s there a solid red line indicating the charger is overheating.. phoned the company (EFARADAY) that installed the unit, they have closed the business, had to email Easee (wish they had a phone line) they want me to remove cover and and send pictures, I don’t have the silver clip to remove charger so I can see this whole thing will drag out and take a while to solve.. I WILL NEVER BUY EASEE UNITS AGAIN.. they do business in the uk and don’t have a dedicated phone line for matters to be resolved quickly.. I will wait to see what they say.. but it seems like I got to cut my losses and have a new charger fitted.. definitely have a uk based company next time
10 December 2025
Unprompted review
Reply from Easee
Hi Madz,
We would like to address your request as efficiently and sustainably as possible. To do so, we kindly ask you to provide us with your contact details (we have already sent you a request for this), so that we can review your case in detail. It is important to us to ensure that every matter is resolved as quickly as possible.
We request photos because we need to verify whether any components of the charger have been damaged due to the overheating. This is important to ensure the safety of our customers. Based on these images, we can determine whether the Chargebot can simply be unlocked again or if a replacement is necessary.
Update:
First of all, we want to sincerely apologize for the delay in addressing your issue. My colleague was working on your case just yesterday. We always strive to resolve problems as quickly as possible, but we are only human and sometimes it takes a bit longer than expected. We truly appreciate your patience and understanding.
We’re sorry to hear about the overheating issue you’re experiencing with your Easee charger, especially after almost three years of trouble-free use. We understand how frustrating it must be, especially with the installer no longer in business and the inconvenience caused by the request to remove the cover without the proper tool.
We’re continuously working on improving our customer support and hope to make the process smoother moving forward.
Excellent Easee Support
Easee Support are a benchmark for what customer service should be!
8 December 2025
Unprompted review
Reply from Easee
Hi Ray,
We’re absolutely thrilled to hear that you consider Easee Support a benchmark for customer service. Knowing that our team’s efforts to provide helpful, friendly, and timely support have made a real difference truly means a lot to us.
Hearing feedback like yours inspires us to keep improving and reminds us why we are so passionate about what we do. We sincerely appreciate you taking the time to share your experience, and we look forward to supporting you whenever you need us!
Excellent service!
Excellent service!
Really quick to initiate a warranty return, thank you.
29 November 2025
Unprompted review
Reply from Easee
Hi Bill,
You're very welcome! We're so glad to hear the warranty return process was quick for you. Making these processes smooth and efficient is always our goal, so thank you for sharing!
The charger is terrible
The charger is terrible; the voltage drops almost every day, requiring me to repeatedly unplug and plug it back in.
30 November 2024
Unprompted review
Reply from Easee
Hi Jen,
Unfortunately, our request for a ticket number has not been responded to. We would have gladly looked into a specific case if one had been provided.
Great Service superb teamwork with us to solve the issue.
Great Service, Great patience and superb teamwork with us to solve the issue. 5 BIG Stars! Thank You Emma!
25 November 2025
Unprompted review
Reply from Easee
Hi TakeCharge,
What a wonderful review – thank you so much!
We're so happy you felt our service was great, that we had the patience you needed, and that we worked together effectively to get everything sorted. That's what we're here for!
Emma will be absolutely delighted to hear her efforts made such a positive impact. We're really proud of her!
Thanks for taking the time to share your '5 BIG Stars' – it genuinely means a lot to us.
Very professional and extremely swift…
Very professional and extremely swift reply to my problem, by a human being!
Positive assistance to help resolve the issue.
100% recommendation!
10 November 2025
Unprompted review
Reply from Easee
Hi Sarah,
wow, thank you for such fantastic feedback! We're absolutely thrilled to hear that we could provide you with a professional, swift, and truly human experience in resolving your problem. Knowing that our positive assistance made a difference and earned us your 100% recommendation is incredibly rewarding for the entire team. We truly appreciate you taking the time to share your positive experience!
When things go wrong .......
Always felt that the mark of a good company was in their customer service if things go wrong. Had our Easee One for 3 weeks and yesterday had a critical error occur. Reported it and Meghan sent a new Chargeberry with video and full on instructions on how to replace. It took just 2 minutes to remove and replace so 24 hours later we are up and running again with a fully functional charger. Excellent Customer service and we love our Easee One, so tidy and neat. Would definitely recommend.
31 October 2025
Unprompted review
Reply from Easee
Hi Matthew,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience. I’m glad Meghan and the team could get you back up and running so quickly, and that the Chargeberry swap was an easy fix. It’s wonderful to hear you’re happy with your Easee One!
Your recommendation is the highest compliment we can receive, and we’re grateful for your trust.
Great customer service the…
Great customer service the representative was very helpful and fixed the problem
21 October 2025
Unprompted review
Reply from Easee
Hi Stephen,
thank you very much for the positive feedback. We’re glad to hear that our representative was able to help and resolve the issue. I will pass your comments on to the team — feedback like this keeps our motivation high and encourages us to go the extra mile for our customers.
We truly appreciate you taking the time to share your experience with our support.
DO NOT BUY
We have two Easee one chargers that have been in place for two years. Are they any good? NO.
They were a nightmare to install with several weeks of trying to get them to work. The two chargers are controlled by an Easee Equalizer. A baffling piece of equipment that prevents one of the chargers ever reaching 7kwh even when not using the other charger. Easee chargers are not compatible with Octopus Intelligent Go, the best UK tariff. They look ok but there are many more better looking, cheaper and more useful chargers out there. We are about to replace ours. What a waste of money. Total crap.
19 October 2025
Unprompted review
Reply from Easee
Hi Dan,
I'm very sorry to hear about the problems you experienced and understand how frustrating that must have been.
We previously asked for your contact details so we could discuss the issues with you personally, but unfortunately we did not receive a response. We would welcome the opportunity to speak with you directly to better understand what happened.
Superb customer experience
Superb customer experience, all issues logged remotely and solution provided.
Excellent!!!
17 October 2025
Unprompted review
Reply from Easee
Hi Thomas,
thanks for taking the time to share your experience — we really appreciate it.
We're delighted to hear you had a super customer experience and that we could log the issues remotely and provide a fast solution.
We’ll pass your praise on to the team — they’ll be thrilled.
The worst company I have ever dealt…
The worst company I have ever dealt with in twenty years of wholesaling. When you place a five grand order, you expect to be able to have a modicum of customer service; at least to tell you when it is coming so the customer can plan the job, but no, complete radio silence from Easee. What a joke.
16 October 2025
Unprompted review
Reply from Easee
Hi Simon,
Thank you for your feedback — we’re very sorry to hear about your experience.
We would have liked to review the specific case where things did not meet your expectations, but unfortunately we didn’t receive a reply to our request for more information. Because we didn’t have the order details or the customer’s contact information, we were unable to investigate further or give you an update.
We’re sorry for the poor communication you experienced — that is not the standard we aim for.
I wrote a previous review complaining…
I wrote a previous review complaining that Easee had not contacted me. I must update that review because Optimum Electrics the EV charger installer came out today and spent an hour reinstalling the charger. Great service from Optimum and very helpful from Easee.
9 October 2025
Unprompted review
Reply from Easee
Hi Andy,
thank you so much for the update and for taking the time to revise your review. We’re really pleased to hear that Optimum Electrics were able to come out, reinstall the charger, and provide great service — and that our support was helpful to you as well.
I’ll pass your thanks on to our support colleagues; positive feedback like this means a lot.
If the charger is now working as expected, that’s wonderful news. If you still notice anything unusual or have any further questions, please let us know.
Easee charger very poor after care experience
Easee charger very poor experience, little to no after care support. Car not charging which has led to expensive electrician call outs. No issues with the car charging anywhere else, no issues with the cable, wifi, blue tooth. App ineffectively working, states completed most of the time despite not being, no update for the app required, reinstalled in, all possible trouble shooting completed. "Submit a request" as a customer on the easee web pages is not working, no contact tel no. available to speak to anyone, no option for live chat, completely left in limbo as a customer
9 October 2025
Unprompted review
Reply from Easee
Hi Lorraine,
I'm really sorry to hear about this frustrating experience. We'll gladly investigate the issue, but we need some additional information. We've sent a request for your contact details. If you don't have a ticket number, please provide at least your contact information and the charger's serial number or the site key. Once we have these, we'll get in touch with you directly. Thank you for your patience.
Smooth Process from Start to Finish
Communication was quick and straightforward. I was impressed with how eager they were to resolve my query. Easee clearly outlined the information they needed to arrange a repair. They coordinated directly with my installer, and the repair was scheduled within 48 hours of me sharing the details they needed. The whole process was simple, stress-free, and highly efficient. Great service!
2 September 2025
Unprompted review
Reply from Easee
Thank you so much for your feedback! We're thrilled to hear that our team was quick and straightforward in their communication and eager to resolve your query. It's great to know that the information we requested was clear and that we could coordinate directly with your installer to schedule the repair within 48 hours. Making the process simple, stress-free, and efficient is exactly what we aim for. We really appreciate you taking the time to share your experience!
Cannot be bettered!
Issue identified at 9pm on a Saturday night - logged online (easily) and received acknowledgement & action plan within 30 minutes.
Follow-up the next morning implemented a workaround which has fully restored service, whilst investigating the root-cause.
Professional, polite, rapid - a superb demonstration of top-notch customer support.
27 September 2025
Unprompted review
Reply from Easee
Hi Derek,
Thank you so much for this amazing feedback — we really appreciate you taking the time to share it. It’s fantastic to hear that our team’s quick response late on a Saturday made a difference and that you found our service professional and courteous. Comments like yours mean a great deal to everyone here and motivate us to keep delivering the best possible support.
Remote support with direct response
Clear communication and instructions, remote assistance to get device setup within 24h.
19 September 2025
Unprompted review
Reply from Easee
Hi Boris,
thank you for taking the time to provide feedback! We’re glad our remote support, clear instructions and direct response helped get your device set up within 24 hours.
After initial frustration because…
After initial frustration because nobody could communicate with the charger, the support team were excellent. A replacement charger was received and installed within a few days.
26 September 2025
Unprompted review
Reply from Easee
Hi Chris,
thank you for your feedback and for letting us know what happened. Weer very sorry for the initial communication issues — we understand how frustrating that must have been. We're glad our support team was able to help and that a replacement charger arrived and was installed quickly.
Great Customer Service
22 September 2025
Unprompted review
Reply from Easee
Hi Trevor,
thank you for your kind feedback — we’re glad you had a great experience.
Excellent support
Excellent support, there was a problem with the charger. I got new module by post within few days under warranty.
15 September 2025
Unprompted review
Reply from Easee
Hi Jakub,
thank you for your feedback — we appreciate you taking the time to let us know. We’re sorry for the inconvenience with your charger, and glad the replacement module arrived promptly under warranty. If you need any further assistance with installation or anything else, please don’t hesitate to contact us.
Easer electric car charger
Today we were very lucky to have Arshad visit our home to fit an electric car charger. He was very professional, polite , courteous and friendly. The installation was excellent and his attention to detail was above and beyond. Arshad talked us through all the different stage of the installation. He was just a genuine hard working young man. Thank you Arshad.
2 September 2025
Unprompted review
Reply from Easee
We're absolutely delighted to hear that such a capable installer was on site and executed everything perfectly. It's fantastic that Arshad demonstrated such professionalism, attention to detail, and took the time to walk you through each stage of the installation.
Thank you for choosing Easee and for taking the time to share your positive experience.
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