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EaseFix Reviews 

147
•
TrustScore 4 out of 5

4.1

Property Maintenance
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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff and the exceptionally professional service provided during every single project. People also mention that communication is always clear, jobs are well coordinated, and the entire process runs efficiently from start to finish. However, some customers also noted significant delays regarding payments and occasional difficulties with the overall response time. A few reviewers expressed deep frustration over unanswered messages, unreturned phone calls, and outstanding invoices after completing tasks. Some people even mentioned that support teams failed to provide sufficient details or manage emergency situations effectively.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Service

People report positive experiences with service, noting that jobs are well coordinated, communication is... See more

Payment

Customers had ambiguous experiences with payment, as reviewers reported both prompt settlements and... See more

Customer service

Consumers find customer service to be mixed, as many reviewers highlight prompt responses, professional... See more

Response time

Customers consistently note ambiguous experiences with response time, as many reviewers highlight prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received a phone call regarding a repair that was needed at a petrol station. We provided a quote which they negotiated us with, after we agreed the price we went and followed out a repair. We wa... See more

Company replied

Rated 5 out of 5 stars

We have had a good experience working for this company. I get a communication asking if I can attend and once agreed I complete the task sending a few photos of the completed task. Nice and simple. Pa... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service from EaseFix. The team is friendly, responsive and very professional. Special thanks to Alex — he’s fantastic to deal with, always helpful and makes sure everything run... See more

Company replied

Rated 5 out of 5 stars

I was on holiday and our tenant had problems with waste pipe blockage! I suddenly remembered having met this company at a property event, which advertised that they could find local tradespeople at a... See more

Company replied

Company details

  1. Property Maintenance

Written by the company

EaseFix is the next step in the evolution of household, commercial and retail repair, maintenance, and renovation services in the UK market. EaseFix maintenance and repair platform we plan to modernize, streamline, and increase the flow of commercial activity between tradespeople and customers in need of repair work. Creating a convenient one-stop digital shop that provides a wide base of tradespeople with equal access to job opportunities at fair market rates and provides customers with transparent, secure and quality services from pre-screened and validated tradespeople all at the push of a button. EaseFix aims to champion the fight against unfair rouge tradesman, poverty and economic exclusion by providing a free-easy to use platform that connects qualified and trained tradespeople with homeowners in need of repair and improvement work. EaseFix will ensure that tradesperson receive a fair working wage for services performed and materials supplied through our online quoting platform, whilst customers also receive quality services from trusted and pre-approved technicians.

Contact info

4.1

Great

TrustScore 4 out of 5

147 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(147)

85 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I have won a couple of jobs through EaseFix and would highly recommend any trades to give it a go.
The app is so easy to use and support is great.

27 September 2023
Unprompted review
Rated 5 out of 5 stars

Working at Easefix has been a rewarding…

Working at Easefix has been a rewarding experience. The company's commitment to excellence and dedication to both clients and employees is truly commendable. I'm proud to be part of a team that consistently delivers exceptional quality

5 September 2023
Unprompted review

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