EaseMyTrip Reviews 21,355

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers found the booking process quick, simple, and easy, appreciating the clear and crisp steps involved. People often highlighted the absence of convenience fees as a significant advantage, making the overall price competitive and attractive. The transparency of initial quotes and final rates was also frequently praised, with many feeling that the displayed prices were consistent throughout the booking. However, some people were dissatisfied with the payment and refund processes. There were instances where the final amount increased without prior notice during payment, and some customers reported issues with transactions not going through for technical reasons. Additionally, a number of reviewers experienced difficulties with refunds, noting that the process was slow and that there were issues with the final refunded amount.

What people talk about most

Booking process

Reviewers mention ambiguous feedback about the booking process. While some customers found the online booking... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported issues with prices changing... See more

Payment

Consumers find payment to be a frustrating experience, often encountering unexpected additional charges after... See more

Refund

Users describe negative interactions with refund processes. Many reviewers report significant delays in... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the prompt, fast,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There is great transparency on suggested quote & actual rates. However, many flights for same sector are not always visible.

Company replied

Rated 4 out of 5 stars

Thank you for your service, it would be better if shows the actual price, insted of discount and then the other charges will be applied at the last page during the payment.

Company replied

Rated 4 out of 5 stars

Reasonably user friendly and shows all flight options. The no Convenience fees options is a particular incentive to keep using this site for Domestic flight bookings

Company replied

Rated 3 out of 5 stars

Too much options not reqd simple booking should be there Addition requirements should be asked before payment option and total amount to be paid must be shown before payments

Company replied


Company details

  1. Travel agent

Written by the company

EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.


Contact info

3.8

Great

TrustScore 4 out of 5

21K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pathetic

Half way through the booking the travel insurance disappeared from my selection, your terms and conditions are clearly out there to cheat the customers. Never booking another ticket with you.

4 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Hemant,

As per our telephonic conversation, we would like to inform you that no travel insurance was selected at the time of booking. Our system confirms bookings strictly based on the options chosen by the customer, and your booking has been successfully confirmed as per your selected preferences.

Should you require any further assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

No customer support facility

No customer support

4 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Shivam,

Upon reviewing your booking, we found that the cancellation was requested within the no-show window. Please note that the refund will be processed once received from the airline, as it is governed strictly by the airline’s fare rules and policies.

Additionally, we could not find any prior communication from your end via email or phone regarding this booking.

We attempted to contact you on your registered mobile number, but the call went unanswered. To help us connect at your convenience, please share your preferred time for a callback by messaging us at +91 97110 99197

Rated 3 out of 5 stars

Little bit confusing

Little bit confusing, quite likely to make costly mistake. G-Pay was not accepted for unknown reason.

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Dear Balakrishna,

We would like to clarify that we support multiple payment methods, including UPI (such as GPay), cards, and other options. The availability of specific payment modes may sometimes vary due to temporary technical or bank-related issues.

To ensure complete transparency, our website/app displays a detailed fare summary before the payment page, allowing customers to review all charges prior to confirming the booking.

Upon investigating your case, we found that your booking has been successfully confirmed.

Should you require any further assistance, please do not hesitate to contact us.

Rated 5 out of 5 stars

Excellent

The booking procedure is very userfriendly.

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're so happy to hear that you found the booking procedure user-friendly. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars
EaseMyTrip logo

Reply from EaseMyTrip

Thank you for your positive feedback. We’re glad to know that everything was satisfactory.

We look forward to serving you again soon.

Rated 5 out of 5 stars

Very nice

Very nice
So good and easy

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We appreciate you sharing your experience with us. We're so glad that our services are good and easy for you!

Rated 5 out of 5 stars

The ticket booking was easy and clear

The ticket booking was easy and clear, didn't find any hidden costs that popped up in last window. That was the best way to provide better service ans experience to end user. thanks

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that you found the ticket booking process easy and transparent. We appreciate your positive feedback regarding our clear pricing. We'll continue to provide excellent service. Thanks!

Rated 5 out of 5 stars

Good service good pricing

Good experience to have booked with you thank you

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that you had a good experience booking with us. Thank you for your positive feedback; we appreciate it greatly.

Rated 5 out of 5 stars

Very easy and apt app to do booking…

Very easy and apt app to do booking also the best rates

4 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're so happy you found our app very easy to use for booking and that you got the best rates. We appreciate the positive feedback!

Rated 5 out of 5 stars

Good website to book without any convenience fee

easy to use site, prompt reply when My hotel confirmation didn't go through. And no convenience fee is a bonus

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy to hear that you found our site easy to use and that we provided a prompt reply regarding your hotel confirmation. We appreciate your positive feedback about our service.

Rated 5 out of 5 stars

Easy to book

Easy to book, great fare options.

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy booking was easy, and you found great fare options. Thank you; we appreciate your positive feedback.

Rated 5 out of 5 stars

Most satisfying

Most satisfying. Success at last after struggling for 24 hours, I got what I wanted. Also happy that there were no additional charges. So far my experience with EMT has been very good.

4 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

Thank you for your valuable feedback.

Rated 5 out of 5 stars

Well coordinated and quick

Well coordinated and quick. Easy user interface.

3 May 2026
EaseMyTrip logo

Reply from EaseMyTrip

We're happy you found our interface easy to use and the process quick and well-coordinated. Thank you for your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look