There is great transparency on suggested quote & actual rates. However, many flights for same sector are not always visible.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you for your service, it would be better if shows the actual price, insted of discount and then the other charges will be applied at the last page during the payment.
Company replied
Reasonably user friendly and shows all flight options. The no Convenience fees options is a particular incentive to keep using this site for Domestic flight bookings
Company replied
Too much options not reqd simple booking should be there Addition requirements should be asked before payment option and total amount to be paid must be shown before payments
Company replied
Company details
Written by the company
EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.
Contact info
110092, New Delhi, India
- easemytrip.com
3.8
Great
21K reviews
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Very poor customer service
Very poor customer service, didn't allow me to reschedule the flight even before 8hrs. Asking me to contact directly with airlines whereas it's their duty to contact airlines and get the things done. Their policy says flight can be rescheduled only before 24hrs of departure, pathetic
5 May 2026
Reply from EaseMyTrip
Dear Firdosh,
As discussed during our conversation, we would like to inform you that any rescheduling request is strictly governed by the airline’s fare rules, ticket conditions, and real-time seat availability. As per the airline’s policy, a ticket can only be reissued prior to the flight departure and before the booking status changes to “No-Show.”
Upon reviewing your case, we found that the request for rescheduling was received after the flight had already departed and the PNR status had been marked as “No-Show” by the airline. In such situations, the airline system restricts any further rescheduling or reissuance of the ticket, and no modifications can be processed thereafter.
Should you require any further assistance, please feel free to reach out to us.
During booking discount was applied and…
During booking discount was applied and when payment time came the discount was not even considered and had to pay the full amount without discount. It's really bad when these kind of things happen. It really felt like the offer was just a scam😕
5 May 2026
Reply from EaseMyTrip
Dear Akhil ,
As checked, we would like to inform you that the coupon code is currently functioning properly across all bookings, and no issue has been identified from our end. We kindly request you to use the latest version of our app or website for a smoother booking experience.
Further, upon checking your recent booking, we found that the promo code BOOKNOW was successfully applied, through which you availed a discount of INR 840 on your booking. The final payable amount was displayed accordingly prior to payment confirmation.
Additionally, we attempted to contact you on your registered mobile number; however, the call went unanswered. To assist you further and address your concern in detail, we kindly request you to share your preferred time for a callback by messaging us at +91 97110 99197.
Gift Voucher Usage
Was successfully able to use the gift voucher and guided nicely by their dedicated staff.
5 May 2026
Reply from EaseMyTrip
Thank you for your valuable feedback.
We’re delighted to know that you were successfully able to use your gift voucher and that our dedicated team was able to guide you smoothly throughout the process.
Your appreciation motivates us to continue delivering the best possible service experience to our customers. Thank you for choosing EaseMyTrip.
Reply from EaseMyTrip
We're happy you found our prices affordable and your experience perfect. We appreciate your positive feedback very much.
Similar to others, beware!
Similar to others, wish I read the reviews. This feels like a scam. I booked online (paid on my credit card!) then the next day got lots of emails and calls saying I need to talk to them. The rep said one leg of my flight was now just pending and I needed to pay £350 more. I cancelled it all and got a full refund. But beware.
5 May 2026
Unprompted review
Reply from EaseMyTrip
Dear Ashley,
We are keen to address your concern and kindly request you to DM us your booking ID/contact details at +919711099197. so that we can assist you in the best possible manner.
Price booking
5 May 2026
Reply from EaseMyTrip
We’re glad to know you had a positive experience with the pricing and booking process. Your support is truly appreciated, and we look forward to assisting you again soon.
Bait offers
Bait offers, you pay them,,,then they contact you to ask for more money. i’d avoid this site.
22 April 2026
Unprompted review
Reply from EaseMyTrip
Dear Brian,
We would like to inform you that your recent booking attempt through our UK portal was unsuccessful due to unforeseen technical issues.
After a thorough review, we are pleased to confirm that a full refund has been initiated to your original mode of payment. Please note that, as per standard banking timelines, the refunded amount may take 5 to 7 working days to reflect in your account.
Should you require any further assistance, please do not hesitate to contact us. We remain at your service for any additional support.
Easy booking process unlike other apps
4 May 2026
Reply from EaseMyTrip
We're happy our booking process was easy for you, unlike other apps. Thank you for your positive feedback; we appreciate it.
I am always suspicious when a site has…
I am always suspicious when a site has many top reviews with one short sentence on a 5 star review. Doesn't help that most of these reviews were from "customer". Sure enough, on booking I was phoned within minutes by an agent in India trying to upsell a different flight. Last time this happened to me with a different company it was for baggage costs for an airline that already included baggage. My advice, stay clear of this company. Read the other low reviews.
5 May 2026
Unprompted review
Reply from EaseMyTrip
Dear Cal,
We are eager to address your concern and kindly request you to DM us your booking ID/contact details at +919711099197. so that we can assist you in the best possible manner.
Reply from EaseMyTrip
We appreciate your feedback and we are so glad that you found the booking process good and easy. Thank you!
Had adjustments to my flight and Jonny…
Had adjustments to my flight and Jonny handled it quickly and clearly and I can't fault anything about this company 5 stars from me
4 May 2026
Unprompted review
Reply from EaseMyTrip
We're happy to hear that the flight adjustments were handled quickly and clearly. We appreciate your positive feedback and thank you for the five-star rating!
I applied a couple for free convince…
I applied a couple for free convince fee, but still got charged for convenience,
I tried to connect with support team , he talked me through but as soon as i told him about the issue, he disappeared.
5 May 2026
Reply from EaseMyTrip
Dear Kaushal,
As checked, the EMTNCF coupon code for waiver of convenience fee was not applied at the time of booking; hence, the convenience fee has been charged as per standard policy. Additionally, your booking has been successfully confirmed with the correct charges.
We attempted to contact you on your registered number; however, we were unable to connect. Kindly share your alternate contact number or preferred time at +91 97110 99197 so we can assist you further in the best possible way.
Reply from EaseMyTrip
Hi,
We would like to inform you that airfares are dynamic in nature and depend on various factors such as availability, demand, and airline pricing policies. Our portal is directly synchronized with the airline systems; therefore, the fares displayed on our platform are the same as those provided by the airline at the time of booking.
Upon investigating your concern, we found that your booking has been successfully confirmed with the correct airfare charges as per the airline.
Additionally, we attempted to contact you on your registered number; however, we were unable to connect. We kindly request you to share an alternate contact number or a preferred time to reach you at +91 97110 99197, so that we can assist you further in the best possible way.
BE VERY AWARE OF THIS COMPANIES VERY QUESTIONABLE PRACTICES
Following a number of frustrating calls we are still having major issues with Ease My Trip refusing to provide specific booking information to allow us to go direct to British Airways for a cancellation refund.
Ease My Trip state British Airways offered less than 20% of the actual cost for original ticket and pushed very hard for me to accept this, which we refused.
Ease My Trip promised to recontact British Airways for a more acceptable refund but three weeks later and a number of emails to Ease My Trip to chase this up, Ease My Trip are not responding to my emails or telephone calls.
It is also worth knowing of the very poor reaction in notifying customer of flight cancellation. We had to contact Ease My Trip to ask if our flights had been cancelled two days after our friends (taking the same flight) had been informed by their service provider (Expedia).
I have left comments previously around the practice of Ease My Trip recontacting customers stating prices had increased by the airline carrier since a booking was originally taken (but not confirmed), I paid the extra cost but was contacted a second time to say airline prices had again risen before Ease My Trip could have my flights confirmed. When I requested a refund as no flights had been formally accepted by the Airline, miraculously Ease My Trip confirmed the flight!
I WILL KEEP READERS INFORMED AS TO HOW Ease My Trip manage this particular customer, but I would strongly suggest you think twice or at least be very aware of Ease My Trip practices.
5 May 2026
Unprompted review
Reply from EaseMyTrip
Hi,
We understand the importance of the concern you raised via our UK portal and would like to assure you that our team is actively working on it with high priority. We are committed to resolving the matter as quickly and efficiently as possible.
We appreciate your patience and understanding. Please be assured that we will keep you informed of any updates and aim to provide a resolution at the earliest.
Hassle free booking process.
3 May 2026
Reply from EaseMyTrip
We're happy to hear that the booking process was hassle-free. Thank you for your positive feedback; we appreciate it!
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