Customer service excellent day of fitting went well, old door took away and we now have a garage door which matches our front door colour, transformed the look of our home, vey pleased and we would... See more
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Very quick to respond to inquiry rep very helpful to questions asked good advice responded with quote same day placed order 5 weeks later garage door installed. Fitted with no fuss site left clean and... See more
Company replied
Eastern Garage Doors installed Teckentrupp side hinge garage doors. This is a high quality product and was matched by the quality service provided by the company. I emailed a few questions about the o... See more
From my first contact with Eastern Garage Doors for a quote until the fitter drove away with job completed, the service I received was first class. I'm sure I'll never need another garage door, but if... See more
Company replied
Company details
Written by the company
Eastern Garage Doors is a family-run business with over 40 years of expertise in the industry. Our unwavering dedication to meeting customer requirements has helped us become the leading supplier of garage doors in the East of England. We prioritise delivering best-fit solutions, ensuring both our products and installations align perfectly with your needs. Our values revolve around establishing trust through reliability, consistency, and transparency. We put customers at the heart of everything we do, providing the best all-round experience, coupled with perennial support, should you choose to use our after sales services. We take the time to understand your needs providing top-quality products tailored to your budget. Our focus lies in supplying durable, high-quality, and functional garage doors, installed to the highest standards. When you engage with us, you can expect attentive guidance throughout the decision-making process. Our friendly and professional sales support, skilled technicians conducting free, no-obligation surveys, along with skilled, approved fitting engineers will ensure a perfect experience. By choosing us, you will enjoy: - Bespoke solutions designed to complement your lifestyle - A diverse range of top brands, offering various styles, colours, and materials - A 5-year workmanship guarantee - Product warranties of up to 10 years
Our promise to you
Written by the company
- We're committed to our customers
- We work hard every day to make Eastern Garage Doors The East of England’s most respected service brand.
- We build trust
- We foster a feeling of trust by being reliable, consistent, and transparent
- We are empathetic
- We put customers at the heart of everything we do, providing the best customer experience, and perennial support
- We focus on quality
- Maintaining high standards in all aspects of the business to ensure customer satisfaction.
Workmanship
5-year quality guarantee
We guarantee our installation work for 5 years
Contact info
44 Anchor Road, Terrington St Clement, PE34 4HL, Kings Lynn, United Kingdom
- 08000480741
- sales@easterngroupuk.com
- easterngaragedoors.co.uk
4.8
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The installer arrived on time and got…
The installer arrived on time and got straight on with installing the doors, completed them in a good time and left everything as in good order
4 January 2024
Reply from Eastern Garage Doors
Thank you for your review! We're pleased to hear that our installer was punctual and started the installation straightaway. It's great to know that they completed the job in good time and left everything in good order.
Reply from Eastern Garage Doors
Thank you for your feedback! We're thrilled to hear that you found our service organised and efficient, and that you're happy with the product. Providing a great experience is our goal, and we're delighted that we could meet your expectations.
Good experience
The price was competitive and the agents I spoke to were courteous and efficient.
8 February 2024
Great service from start to finish
Great service from start to finish, efficient from the first appointment to the actual fitting a few weeks later
Very pleased with the end result and the price was good too.
16 November 2023
From our experience a fine company to…
From our experience a fine company to deal with. Everything went like clockwork from the first telephone call to their installer leaving after the job completed.
14 December 2023
Great service and Great door
Very easy to deal with, great attitudes and very helpful and we are really pleased with the work
5 March 2024
Professional excellence.
Eastern Garage Doors installed Teckentrupp side hinge garage doors. This is a high quality product and was matched by the quality service provided by the company. I emailed a few questions about the order and each time Nelson responded instantly, even out of normal working hours. Installation went smoothly and pleasantly, leaving no mess. Very pleased.
8 November 2023
Easy from start to finish
Easy from start to finish, Good product, Good firm to deal with and installed quicker than expected, Well done. JH
14 November 2023
Overall very good
Overall very good, couple of minor issues that were cleared up promptly, would recommend to family and friends
8 February 2024
Eastern Garage Doors have been…
Eastern Garage Doors have been excellent with my purchases of Hoffman Electric Garage Door and composite kitchen door. But my purchase of an Apeer composite front door has been horrendous with faulty workmanship bye this company. Would not recommend Apeer. But the staff at Eastern Garage doors have been excellent with sorting the problem. Would definitely recommend.
1 March 2024
Terrible quality & aftercare
Do not hire this company!
We had a new electric garage door installed by Eastern garage doors which we’ve had nothing but issues with & the company insist on charging us to rectify.
The frame is scuffed all the way down from installation
The fobs supplied are awful quality and 2 out of 3 have already stopped working
The top face plate of the door is so flimsy that it bangs/rattles in the slightest wind (£400 to rectify)
The manual override was forgotten, then completely bodged & has now snapped off after using twice
(£600 +vat to rectify)
Our next door neighbour also have issues with their door
3 May 2024
Unprompted review
Reply from Eastern Garage Doors
We're truly sorry to hear about your experience. Regarding the concerns raised, we'd like to address them as transparently as possible. With this in mind we feel it’s important to clarify the communication timeline to provide a complete and balanced picture of what has occurred. The door was installed in November 2021. Around 6 months after this you contacted us about a rattle which our technical team supported you by way of a FREE fitting of extra fur around the edging. This was offered as a good will gesture because we recognised that at the survey stage you may not have been informed that roller doors can rattle in the wind due to their design. The more recent comments above we believe are based on a communication you had with our admin support team in May 2024. Given our commitment to quality support, we naturally understand the frustration caused by the issues encountered, and we sincerely apologise for any inconvenience this has caused. Regarding the pricing for rectification, in this instance, we want to clarify that we informed you that the parts were now out of manufacturer warranty. However, we were committed to providing fair and transparent pricing for any necessary repairs or replacements and that we could get the parts. Our aim during this communication has always been to ensure that you were fully satisfied, like many of our thousands of customers. In terms of customer service, we apologise if our communication fell short of your expectations. We value each and every one of our customers and aim to provide excellent customer service throughout every interaction.
First class
What can I say but a great company to deal with and excellent customer service from Julie!
Purchased a custom colour sectional garage door with all the bells and whistles plus installation' Although I had a few problems they were fixed asap and everything was done to make my purchase as fulfilling as possible.
I never hestitate to recommend them to everyone I speak too that mentions my current build.
Thank you
9 April 2024
Unprompted review
Reply from Eastern Garage Doors
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found dealing with our company to be a great experience, and that Julie provided you with excellent customer service. It's fantastic to know that you're satisfied with your custom colour sectional garage door and all the additional features you opted for. We understand that sometimes there may be a few hiccups along the way, but we're glad we were able to address any problems promptly and ensure that everything was resolved to your satisfaction. We truly appreciate your recommendation and that you would speak highly of us to others.
Electric double-wide door & installation.
The service we received from Eastern Garage doors was absolutely first class, from the initial quote right through to the finished job. Everyone we dealt with was very professional and friendly, we were kept well informed of progress and the installers were excellent. The finished door is beautiful!
We would absolutely recommend this company, would rate them a 6 out of 5 stars!
22 December 2023
Unprompted review
Really happy with our new front door…
Really happy with our new front door and garage doors. Surveyor and installers were friendly and efficient. Great service throughout the whole process - would definitely recommend. Thank you Eastern Garage Doors!
22 September 2023
Unprompted review
First class service
Excellent customer service and installation. From start to finish communication was very professional. Would recommend!
24 July 2023
Unprompted review
Very Happy with the whole experience
Very Happy with the whole experience. A bit longer wait to install the door than was quoted but that was due to delivery from Germany, As soon as it arrived in the UK it was fitted. Office kept us well informed and Jamie and Pat' our installers absolutely knew their stuff. Would definitely recommend.
16 May 2023
Unprompted review
Great service from the whole team
Great service received from start to finish.
The surveyor turned up on time and was friendly and professional. We explained we just wanted an up and over door, nothing fancy and we were not hit with a hard sell.
The turnaround time from survey to installation was 5 weeks at a date and time which suited us.
The installation was quick and seamless. The installer Simon did a fantastic job. The old door was taken away and before he left, Simon explained how to operate the door from inside and out. Would definitely recommend this company.
5 April 2023
Unprompted review
Had survey beginning of March 2023
Had survey beginning of March 2023. New garage door delivered and fitted exactly four weeks later. The whole process, from survey, deposit, removal and disposal of old door and fitting of new, to final payment couldn’t have been easier. Staff courteous and helpful. Highly recommend.
29 March 2023
Unprompted review
Very pleased with our new garage doors
Very pleased with our new garage doors from Eastern Garage Doors. Marius and Harry were a good installation team. Would definitely recommend this company.
16 January 2023
Unprompted review
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