A 0 star review. I reserved a vehicle online for 7 days, submitted all my information, and scheduled a pickup for Friday. Wanting to be proactive, I visited the dealership on Tuesday after rec... See more
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Careful this dealership uses bait & switch pricing and Rip off dealer fee's should be illegal in USA but here we are. Taxes are understood and make sense, fees include $559.75 DMV (That is way too hig... See more
It was a Friday night after work, I was tired & irritated. Thanks to Devan Young’s great customer service, I had a very pleasant experience!! I was not pressured, he was real genuine, I didn’t feel ju... See more
Company replied
When you tell them you don’t want to pursue a car purchase they will run your credit 12, 14, 20 times on purpose. This, causing your credit score to take a nosedive. I’m reporting this to BBB. Th... See more
Company replied
Company details
Written by the company
Easterns Automotive Group is a family owned Used Car Dealership that opened in 1988. With the slogan Where Your Job is Your Credit®, Easterns became one of the DMV’s premier Car Dealerships. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia.
Contact info
8 Locations, Sterling,VA | Alexandria,VA | Temple Hills, MD | Hyattsville, MD | Laurel, MD | Baltimore, MD | Glen Burnie, MD | Frederick, MD, United States
- 8886504775
- Sales@easterns.com
- easterns.com
2.4
Poor
860 reviews
Hasn’t replied to negative reviews
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Devan Young he’s so amazing I get there…
Devan Young he’s so amazing I get there late he stay over time to help me get a care was very patient I wouldn’t recommend anyone over him
3 December 2022
Unprompted review
Reply from Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
Devan Young was very patient and…
Devan Young was very patient and understanding about what I was looking for and the price I was looking for he got me in a great car low mileage in my budget I would always recommend him .
3 December 2022
Unprompted review
Reply from Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
Devan Young is Amazing!
Devan Young helped me buy an amazing car while I was uncertain on whether I could get one so soon. He got me approved the same day I walked in & the next day I returned I was able to leave with a new vehicle. I am very thankful!
2 December 2022
Unprompted review
Reply from Easterns Automotive Group
Welcome to the Easterns family! We're so glad to have you on board with us. Please recommend us to your family and friends.
Devan Young Great salesman and he's…
Devan Young Great salesman and he's very Honest and trustworthy. I would take time to write this if it wasn’t TRUE😂
2 December 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan Young very professional down to…
Devan Young very professional down to earth did everything in his power so I could leave with the vehicle I like Made me feel like I was a part of eastern motors Family I truly thank him for everything Got to tell Friends in family coworkers about the amazing job he did thank you again I am very happy mark
23 November 2022
Unprompted review
Reply from Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devan is the absolute greatest
Devan is the absolute greatest! I came in searching for a vehicle to commute to work. He went above and beyond to ensure I was secured. I would most certainly recommend 10/10
22 November 2022
Unprompted review
Reply from Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
Devan was on point and very helpful
Devan was on point and very helpful. I recommend him for all customers
22 November 2022
Unprompted review
Reply from Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
Walked right in the door and Devan sat…
Walked right in the door and Devan sat me down, very well spoken and he walked me threw the whole process,even got me a great deal. If your searching for a used car 100% recommend.
17 November 2022
Unprompted review
Reply from Easterns Automotive Group
GREAT! We are thrilled to hear that you had a smooth and painless car buying experience. Thanks for choosing Easterns!
Devan was extremely efficient in the…
Devan was extremely efficient in the entirety of the process. I was very particular with what I wanted and my budget and he was able to get my dream car. I highly recommend, Devan.
12 November 2022
Unprompted review
Reply from Easterns Automotive Group
Great news! Your feedback as a customer is very important to us as we continue to improve and expand our company. Thank you!
Devan was very patient and very…
Devan was very patient and very accommodating! He presented us the best options and was more than willing to give us the best and deserving car for us. Definitely recommended!
12 November 2022
Unprompted review
Reply from Easterns Automotive Group
This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!
Great Customer Service
I had the pleasure of meeting Devan Young at Easterns Automotive today, Very Pleasant, Knowledgeable, actually this was the best car buying experience I have ever had, Thank you Devan for your AWESOME Customer Service
12 November 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan was a great salesman
Devan was a great salesman, he was patient and worked hard to get me the EXACT car I wanted. A 2017 Toyota Camry
4 November 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Devan is the best !
Devan is the best !! He’s very patient and will work with you.
3 November 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Its been a bit of a chore but my man…
Its been a bit of a chore but my man Devan got it done. Devan was very helpful and patient. I really appreciate the time he took to help us out as well as the options he presented us with. I'd like to thank him as well as the "Eastern Motors" team for getting us into our new vehicle 🚗 .
31 October 2022
Unprompted review
Reply from Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
Devin was very understanding polite
Devin was very understanding polite , nice young man bye the way i really appreciate everything he did for me . Also devin went above and beyond i couldn’t be more thankful for that .
31 October 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Thank you so much for this wonderful review. We were glad to help!
Mr Devan Young was very great salesman best…
Mr Young was very great salesman best I have seen ha is find guys to work for your company
29 October 2022
Unprompted review
Reply from Easterns Automotive Group
Customer service is important to us so please know your words have great value to us. We are grateful to have you as a customer and we appreciate your positive feedback.
Devin Young was extremely helpful…
Devin Young was extremely helpful today. I came in with problems with my car he helped me and was very patient with me and was extremely kind and I’m so thankful for all of his help and answering all of my questions with no problem.
26 October 2022
Unprompted review
Reply from Easterns Automotive Group
YES! We love hearing stories like this about our customer service. Our team strives to ensure that our customers are treated with the most utmost care and respect.
Devon W was very helpful
Devon W was very helpful ! He helped me when no other dealership could !!!! Please give this man a raise , MIKE THE MANAGER IS SO HELPFUL EVERYONE IS HELPFUL FRIENDLY
18 October 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
Devan was great
Devan was great, friendly, and helpful. I was referred here from a close friend because of the customer service, and Devan didn’t disappoint.
17 October 2022
Unprompted review
Reply from Easterns Automotive Group
This is awesome! Thanks for letting us know that your car-buying experience was smooth and painless. Thank you for choosing Easterns!
Devan was very attentive
Devan was very attentive, polite and did a great job
7 October 2022
Unprompted review
Reply from Easterns Automotive Group
Congratulations on your purchase! Your opinion is greatly appreciated. It was a pleasure to assist!
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