Eastlines - Serviciul de coletarie Reviews 111

Service was impecable, arrived on time, excellent communication, high quality service

Very professional and fast service.Kudos to the team for their amazing support.I had some queries regarding my shipment, and the staff was polite, responsive and went above and beyond to help.

Good service

Very good service. I recommend.

Excellent service. Very fast delivery and great customer support. Highly recommended!

Great service

I needed to send a parcel to my in-laws, and I chose Eastlines. They were quick, professional, and their staff was very kind and helpful throughout the entire process

I was supposed to receive two packages (large, very well packed specifically to withstand transport conditions) sent via this company. On December 12, 2025, I received package 2/2, but package 1/2 has still not arrived as of February 1, 2026, the company having declared it lost.

I have now looked at the reviews for this company, and it appears that they lose or damage parcels more often than they successfully deliver them.

Hello

I want to experiment my gratitude to the Eastlines with which I have been collaborating for over 12 years.
Everything was perfect, the girls at the call center were prompt, Mrs. Cristina the best, Mihaela from the warehouse rules, as well as the guys who strive to ensure that everything arrives in perfect condition. I sent an order of 34 boxes last week, everything arrived intact, nothing broken, nothing damaged. And it's not the first time, certainly not the last. Thousands of thanks and I highly recommend you everywhere!

Diana Spiridon

I am very disappointed with Eastlines. I sent two parcels that were carefully packed in strong W.E. Roberts boxes, but they arrived after 11 days and in a terrible condition, both boxes were crushed, torn, and clearly mishandled during transport.

I contacted the company to file a complaint and request compensation. I hope they take responsibility and improve the way they handle customers’ parcels.

Would not recommend based on this experience.

I am extremely dissatisfied with the service I have received. One of my pieces of baggage has been lost or “misplaced,” and your staff have been unwilling to provide any assistance in resolving this matter.

This level of service is unacceptable and highly unprofessional.

I have been sending parcels from London to Bucharest since 2015 with this company. On my last order I was not informed that the parcel would be left at my apartment door. Door to door is interpretable. If for 10 years the parcel was left at the apartment door, now it is left at the stairs of the apartment building as if my door is at the stairs at the entrance to the apartment building. I do not recommend this company because it changed the delivery method without informing customers. The call center does not inform customers and there is no phone number for complaints.

AVOID EASTLINES , PLEASE ! I sent 14 parcels from London to Bucharest, bearing in mind that on the eastlines website it is clearly written that the delivery is done from door to door (that is, from home to home), I also asked there on the phone from London when I placed the order, how much and your courier who dropped off the order from London from the door of my sister Emma Pick's house and they all assured me that the delivery is made from the door of my sister's house to the door of my apartment, as it has been done in previous years as well as how many times I sent my sister and I sent parcels from London to Bucharest, but the courier who delivered the parcels here to my address in Bucharest did not bring the parcels to my apartment door. If I was the only one doing what I was doing, would I be fighting with the packages upstairs?! Such a thing is inadmissible and extremely vile, you have become sycophants and liars considering that from London I was assured that I would receive the parcels at the door of my apartment as it is written on your website, Eastlines, as well as according to the words of your colleagues there . This is a joke and it's the last time my family and I will send parcels with Eastlines. I have family in England, France, Austria and everywhere in Europe and none of us will use Eastlines to send parcels to Romania or vice versa. You've lost us customers now because you've become swindlers who say one thing (verbally as well as in writing on the website) and do another. I see that you are trying to fool the world, to make fun of people, but you won't win anything with that. A courier is paid to deliver from home to home (door to door) as it says on all websites, including the eastlines website, but you do not respect this, so we will avoid you altogether. I'm going to report you and you'll only get bad reviews because that's what you deserve. If you clearly write on the website that the delivery is only made to the door of the block, we clearly do not call eastlines, but from now on I will say everywhere how liars you are trying to fool the world and, WHO DO NOT EVEN RESPECT YOUR OWN RULES AND ONLY WRITE LIES ON THE SITE.

SHAME ON YOU !! 😡

To anyone looking to book a courier: remember that usually only people who had issues complain. It makes it seem as if an incredibly high number of users have issues (based on the ratio of positive/negative reviews). The truth is that these users are a very unfortunate few. I'm guessing the company delivers thousands of packages every day, or at the very least every week. If 10 people out of 1000 complain, that's 1% of users. Which is statistically insignificant. Look up any large-ish company you want, you won't see a 100% 5* clean record, and if you do, be sure that the negative reviews were likely purged.

Maybe i was lucky, but my transfer worked flawlessly. I moved to the UK, and purchased a pallet for my stuff - i love that they give you the option to provide and wrap your own pallet!

So, i was not only able to mock up how all the stuff should tetris together, but also think of how best to wrap it up and tie it up to be as secure as possible. So, when it came time to pick up the pallet, i was notified about an hour before. It took me twice that to get all my stuff down, arrange it on the pallet, and tie it up, then wrap it up, but 10 days later (8 WD) i had my pallet delivered right into my new garage.

I can't fault them for anything for this run.

I had to order from UK the formula of my little one; i did book with Eastlines the shipment of it; my other son got a birthday present enclosed with the formula but…he never receive it!! This was STOLEN from the parcel, the formula boxes were ripped apart and I get radio silence from this company since I raised my complaint.
Please please READ the reviews and DON’T USE EASTLINES!!! Otherwise you’ll regret it after. Unfortunately they are not a serious company, and a lot of parcels are “inspected” before are forwarded to Romania.

DO NOT USE AS THEY WILL DESTROY YOUR PARCELS AND WONT EVEN ANSWER TO YOUR EMAIL.
This is a very bad company who don't care about anything but to take your money. After 2 months of fighting to get an answer from them because they destroyed and stolen a lot of items from my parcels, they did not even apologise not to mention to offer a compensation. Typical Romanian horrible company.

The stuff arrived on time, complete, undamaged. Price is ok. What more can you ask for.