Easycarhire - Palermo Reviews 446

Easy and straightforward. Fair and reasonably priced.
i had very good experience with this company. Just read the small print and have everything prepared upon arrival. We had a kia for two weeks in oct25 and no problems at all. Thanks

they are cheating there customers and they pressure you to take more Insurance
never agai!!!!

Charged me over €200 for damage so insignificant that you had to stand at just the right angle and light to see it. It was so small that the employee couldn’t even capture a picture of it.

I reached out to customer service and was completely ghosted. Wouldn’t even respond to my emails.

DO NOT RENT FROM THIS COMPANY!

Very good experience from the pick up which was very fast, to the delivery of the car.

Everything was fine - from the pick up process from the airport (via phone call) till the Shuttle Service back to the airport.
The car was clean and in a good shape. Also the seats for the kids were in good condition. So overall - it was a good experience ☺️

Great and friendly service and the shuttle from the airport is very fast. We had a good experience. Thank you!

Hasslefree renting, handover and return of a rental car during our two week stay in Sicily.
Clean and reliable car.

I rented a car for a very good price here. They picked me up at the airport (shuttle stop right outside by the parking) and promptly got to their rental office. I was very satisfied with the rental, I took many pictures of the car condition when picking it up and when dropping it off, also took a picture of the car status report (didn't get a copy when picking up). Overall a good experience with courteous employees.

Very efficient and friendly. No pressure with insurance

Everything worked really well. Car was super nice and appropriate for sicily

Everything was great. New car in great condition. No problems. Quick pick up ans drop off at the airport.

We rented a car through check24. Insurance included. Shuttle from Palermo airport to the shop took some waiting time.
But otherwise the car was fine (obviously you have to check the car for damages and document them)
Service was fast and friendly, no complaints

SCAM – Terrible experience with ECH. I booked through VipCars and, upon arrival, was charged almost double the agreed price. On top of that, they imposed an excessive fee for a small scratch, despite my having purchased full coverage insurance. They refused to coordinate with VipCars to resolve the issue and took advantage of a vulnerable situation — arriving at 10 p.m. with two young children and no alternatives. A complete lack of transparency and abusive practices. I will never trust them again.

Great friendly service, spotless clean car

I arrived at the ECH Palermo desk 3 hours late due to being stuck on a plane at Gatwick airport with engine trouble.
When I got to the ECH desk I was told the booking had been cancelled as I hadn’t let them know I was going to be late.
I had no choice other than having to book another car as I had family and luggage with me.
I had to pay nearly DOUBLE what I was originally going to pay!
Young lady behind the counter had no compassion or empathy at all.
Outside a guy checked the car (Dacia Sandero 😧) like a forensic investigator.
Had loads of marks on it which made me paranoid about them “finding’ new damage upon my return.
Bunch of crooks…stay away from this company!

Do not rent a car from this company. They will add extra charge fees using any excuse. They will not explain you clearly what are the services your are buying and you will end up double booking insurances, etc. They will also try to charge you for previous existing scratches or damages
Also, people at the desk are very unfriendly.

PLEASE DO NOT USE THIS COMPANY (ECH Rent a Car -Easy Car Hire). They are scammers and try to make money off of every little thing. We took the car back in great condition and they literally tried to find anything they could to charge us because we didnt accept their insurance policy charge in the beginning. They looked under the car and on top to try to find the slightest scratch. They are pathetic and ridiculous and the irony is that they charged us the same amount as we would have given if we accepted their insurance charge in the beginning. I refuse to pay for this company a cent more. I urge that no one use them as you will be in fear of charge for absolutely anythinhg.

Avoid this company.
They pressure you into taking additional insurance by claiming that your card is a debit credit card and not a credit card, even though this is never mentioned during the booking process. Their system accepts your debit card payment without any issues at the time of reservation.

However, when you arrive at their office, located far from the city or airport, they hand you a paper with new conditions and demand that you purchase extra insurance.
As a result, a small economy car ends up costing as much as a luxury SUV.

In my case, I booked a small car for 2 weeks at €224, over 2.5 months in advance, but at the office they asked for €611 for the exact same car and period.

Many customers feel trapped due to language barriers, the remote location of the office, and peak season pressure.
Don’t fall for it! Refuse the extra charges and return to the airport – you can find better deals there. Or if you booked via a rental site, call their customer support – they helped me find another car at the original price.

ECH is a scam, I wish I would have followed the advise I read to not rent with them. They found a virtually impossible to see mark bottom of the bump and charged it to me. Don’t rent here.

Terrible experience.
They wouldn't use my credit card as it would expire in less than 3 months even though it was after I would return the car. Wouldn't use debit card without me taking the full insurance.
Added us 60 euros to drop off our car at 7am.
On top of that we had requested two child seats. They threw them at us and told us to install them without any help or clear instructions. Meanwhile the staff was just being rude and sitting around doing nothing.