I recently sold some XRP through BNB to Easy Crypto for NZ payment to my account. I failed to do a memo and contacted Easy Crypto (Matt ) to help me locate the crypto. Matt did a manual search to matc... See more
Company replied
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I recently sold some XRP through BNB to Easy Crypto for NZ payment to my account. I failed to do a memo and contacted Easy Crypto (Matt ) to help me locate the crypto. Matt did a manual search to matc... See more
Company replied
Easy crypto really lives up to its name, ive used multiple exchanges before coming accross them, ive used binance, nexo, crypto.com, kucoin, coin base and none of them are as easy quick and low fee... See more
Paid by debit card because the service is advertised as “instant” Over 72 hours later, the LTC order is still marked as “delivering”, with no TXID and no transaction visible on the Litecoin networ... See more
Company replied
Went through a verification process recently on Easy Crypto and the whole thing was completed in a very timely way with all my various queries answered promptly throughout. Since joining in Feb this y... See more
Company replied
Easy Crypto makes it quick and easy to buy, sell, and swap Bitcoin, Ethereum, and 160+ cryptocurrencies on our exchange, and 50+ directly in the Easy Crypto Wallet. Enjoy secure transactions, local customer support, and built-in investment tools to track and monitor your gains—all with no hidden fees and full transparency. We make it easy.
Suite 10529, Level 1, 6 Johnsonville Road, Johnsonville, 6037, Wellington, New Zealand
Replied to 76% of negative reviews
Typically replies within 1 week
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Easy Crypto is intuitive and easy to navigate.
I've had experience with crypto previously. In a community with so many facets and rabbit holes, I found Easy Crypto met all my requirements with little to no stress.
Recommended.
The selling process via the Wallet is a bit underwhelming and not user-friendly because it just redirects you to a Chrome/browser version of the exchange. It would be great if it's a seamless flow from the app itself.

Reply from Easy Crypto
Worst crypto wallet and exchange I've ever used. Not a simple process to sell certain coins from wallet. I wouldn't personally be using their wallet for trading crypto especially if you want to sell in a hurry.

Reply from Easy Crypto
Used Easy Crypto few times selling, very much much like it, transaction real easy. Thank you team!
Made withdraw of Tether on saturday morning Binance cleared withdraw so it took 5 days for Easy Crypto to find the order which was marked correctly I did my part after multiple attempts to get some service which takes way to long my frustrations grew, my order disappeared from my Order log which looked suspicious then all the chat logs about said order just disappeared almost as if the order never existed and after 5 days of waiting I let them know what I thought about their service and was starting to believe they were going to steal my money as everything was disappearing, Instead of a heartfelt apology about the delay I get an email saying your order has been sorted and will be deleteing your account to the abusive nature of your messages.. Wow you run a 3rd world country crypto exchange slower than a traditional bank look like your stealing funds from disappearing orders and messages look about as competent as a chimpanzee flying an airplane and turn the entire thing back on the customer as thou their messages of clear frustration are the problem.. Terrible customer service, Terrible Delays which im sure they will make up some bullshit excuse for to appease the masses.. Its not good enough for any crypto exchange to display any of this type of business edicit.. Try P2P or other forms Easy crypto is 100% unreliable and will blame the customer after you voice your frustrations which is more than fair considering your looking for a Tether transaction for 5 days that had cleared in seconds.

Reply from Easy Crypto
My sell transaction was easy however the sell rate offered was appallingly low.

Reply from Easy Crypto
Followed instructions and transferred all my crypto into there wallet, now I can't exchange it or withdraw it it, I just get now help from support, for last three months they ignore me completely and now its all stuck there with no hop of getting it back.
UNDER NO CIRCUMSTANCES TRANSFER ANY CRYPTO TO THEIR SITES WALLET YOU WILL NOT GET IT BACK

Reply from Easy Crypto
It takes several attempts for the app to accept Debit Card payment. Says Something went wrong. Have to keep trying till it works.

Reply from Easy Crypto
shitty service holding payments then asking more detail . when we already done KYC with them.
they ask extra details where you trading those stable coins provide all details. providing financial advice. ask these details to all your customers before creating order not after holding people money. service so shitty replying early morning 5 am during day time no response. no body want to talk shitty A.I agent. to slow in response meanwhile they hold your payments u lose opportunities to buy dips in crash. thanks for shitty service in new Zealand. they trying to save people from scammer but holding payments then asking extra detail when other person planning there trades opportunities provide them your address wallet screenshot. obvious they can sale our those details to hackers too. they are biggest scammer. change your policy and check these requirements when people create the account.thanks for holding other people money. they making crypto decentralized to centralized giving excuse of money laundering. doesn't make any sense of kyc then. thanks for shitty service in new Zealand.

Reply from Easy Crypto
Easy to deal with, they make something potentially quite complex into an easy process. And easier to understand.
Thanks
Came in faster then i expected fast and easy .
Everything went smoothly, quickly, and without any problems.
Easy Crypto service is simple to use and staff provides great proactive support wherever you make mistakes. When I made a mistake they proactively contacted me and offered details where to get online documentations and provided tips to fix the issue. Also transactions processed immediately. Thanks & keep up the good service.
So easy and quick. Very user-friendly. I sold crypto for the first time and didn't find it complicated at all. Funds credited within 24 hours. thanks
Easycrypto are good but the customer service is D grade at best. Slow to respond, if at all.
If you have problems you're in trouble.

Reply from Easy Crypto
Easy to purchase, quick and simple just how it should be. Good amount of pay options to suit everyone. Track your portfolio and see how your doing.
Unable to use transfer from my bank account as payment - No customer service to talk to

Reply from Easy Crypto
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