easyhome Reviews 

693
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 621 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and genuinely helpful throughout the entire purchasing process. Consumers also appreciate the smooth service, flexible options, and efficient delivery when acquiring items like furniture and household appliances. Some reviewers were not happy with unexpected billing discrepancies, delayed orders, and a general lack of proper communication from support. A few people additionally mentioned experiencing long wait times when trying to reach out for updates or attempting to resolve product issues. Others noted frustrations regarding unresponsive agents or problems getting clear answers regarding product returns and account setups.

What people talk about most

Staff

Consumers find staff to be exceptionally friendly, knowledgeable, and accommodating during their visits and... See more

Service

Users describe positive interactions with service, highlighting that everything went well and the staff... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful, patient, and... See more

Product

Reviewers highlight positive aspects of product quality, noting that items like living room sets, stoves, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly staff, helpful service, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The gentleman i worked with was energetic, friendly and informed. He made my experience with your store a pleasure. This day and age when saving is harder than every. Your easy set fair pricing he... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing. I originally started dealing with Ridhima and then Cindy the store manager toke over. Both of the lady’s were very patient and explained the process and payments to me... See more

Company replied

Rated 5 out of 5 stars

From my online and phone experience with ish?? R.Ishevanja to the delivery driver KULWINDER..it was the easiest and most pleasant experience I have had with customer service!!Ish did O/T helping me wi... See more

Company replied

Rated 5 out of 5 stars

I was in desperate need of a new livingroom set with a tv and a cool gamer set up for my husband. We had some credit issues in the past leaving us with more debt than we ever wanted to have, but we go... See more

Company replied


Company details

  1. Home Furniture Shop

Written by the company

easyhome provides Canadians with affordable, flexible lease-to-own solutions for furniture, electronics, appliances, and more.


Contact info

  • City Centre Drive 33, L5B 2N5, Mississauga, Canada

  • easyhome.ca

4.6

Excellent

TrustScore 4.5 out of 5

693 reviews

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4.6

All reviews

(693)

650 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Abbotsford easy home..

Abbotsford easy home... The staff and their customer service skills are amazing. They're very understanding and work with you in any situation. They give great prices, deals and discounts that work for your budget. If something doesn't work out for you, they do their best to find something that does. One of May perks, is being able to help rebuild your credit score. I've been with easy home for a long time and I'll continue to be a customer with them!

15 June 2025
Unprompted review
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Reply from easyhome

Hi Diana,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easy home

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Easy home is great

Easy home is great! They allowed me to exchange my couches when I realized I no longer liked the other ones I chose!

14 June 2026
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Reply from easyhome

Hi Sara,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Maddy was very thorough in answering…

Maddy was very thorough in answering all my questions, to assure me in a way that I wasn't feeling skeptical after the fact.

15 June 2026
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Reply from easyhome

Hi Frankie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

It was great they helped me out a lot

It was great they helped me out a lot

14 June 2026
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Reply from easyhome

Hi Liz, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 1 out of 5 stars

Both of my orders were returned with…

Both of my orders were returned with little notice (within hours of the furniture being taken). I was given no reason by the staff as to why my delivered furniture was being taken away and had call multiple numbers in order for someone to tell me that it’s “out of their hands” and “nothing they could do”. It is ridiculous to think you can call a client and tell them their furniture is being taken from them and not be able to give them a reason. Calling head office resulted in being told I will be contacted in 2-4 business days. I’ve happily closed both of my accounts and will never be shopping with them in the future or recommending them to anyone. The staff at the Marystown store are kind, friendly and professional however they are not given the information they need when it comes to returning products and it’s a clear show of poor management.

14 June 2026
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Reply from easyhome

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with you directly—please call us at 1 888 528 3279 so we can assist further.

Rated 1 out of 5 stars

Tried to get a loan after paying into…

Tried to get a loan after paying into my furniture for 2 years and keep getting told no, I applied for $2000 the last time and was just told no, so once my furniture is paid off I will not be using easy home again and definitely won’t be recommending to anyone else anymore either

8 June 2026
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Reply from easyhome

Hi Paul, We understand how inconvenient this situation has been for you, and we appreciate you bringing it to our attention. Our team can provide more detailed support if you call 1-888-528-3279.

Rated 5 out of 5 stars

Vanessa was super helpful

Vanessa was super helpful and efficient. She was able to find me a better living room set as the one I originally picked was unavailable. This one at an even better price and in a timely manner. So far an uncomplicated and positive experience.

7 June 2026
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Reply from easyhome

Hi Lindsay, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

The professional excellent customer…

The professional excellent customer service

7 June 2026
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Reply from easyhome

Hi Renuka, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

My experience with easyhome is amazing…

My experience with easyhome is amazing the staff are so nice and really helpful in making sure i can get what I want

7 June 2026
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Reply from easyhome

Hi Shaun, thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars
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Reply from easyhome

Hi Ella, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Always great service from Maureen and staff

5 June 2026
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Reply from easyhome

Hi Harry, Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Rated 5 out of 5 stars

Patience determination regardless i…

Patience determination regardless i recieved mh couch
Tbanks

4 June 2026
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Reply from easyhome

Hi Penelope, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars
easyhome logo

Reply from easyhome

Hi Emmie, we truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Rated 5 out of 5 stars

Definitely a huge help in getting what…

Definitely a huge help in getting what we wanted .

4 June 2026
easyhome logo

Reply from easyhome

Hi Laurie,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

all i had to do was answer a few ?

all i had to do was answer a few ?

3 June 2026
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Reply from easyhome

Hi Betty, We truly appreciate your positive feedback in regards to the 5 stars and we are glad we could meet your expectations. However if you have any questions in regards to an account or application, please reach out to us at 1-888-528-3279 so we can assist further.

Rated 4 out of 5 stars

Don't take chances

Well, there was a Big miscommunication for what, when, and how much was to be paid. Almost went to another company. My son called your store back, and found out that I was correct all a long.

1 June 2026
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Reply from easyhome

Hi Derek,
Thank you for sharing your concerns, and we regret that we fell short of your expectations. Please contact us at 1-888-528-3279 so we can review the issue together and work toward a resolution.

Rated 5 out of 5 stars

So easy and very helpful

So easy and very helpful, easyhome really made my year and is making my home feel more like my home than ever thanks you easyhome for giving me and opportunity to be able to feel better about my home.

1 June 2026
easyhome logo

Reply from easyhome

Hi ,
Hi James,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyhome team

Rated 5 out of 5 stars

Very great experience would definitely…

Very great experience would definitely recommend especially the Albion mall location. She was such a helpful employee.

1 June 2026
easyhome logo

Reply from easyhome

Hi Jessica,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyhome!

Sincerely,
Your easyhome team

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