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Rated 1 out of 5 stars

It is a shame a customer trying to contact the insurance company to general quieres for 5 days and have no answers and no help. This is the worst experience with customer service ever!

Company replied

Rated 1 out of 5 stars

No contact centre to assist you or no answer. Holding for 35 mins and no help whatsoever. Cannot cancel, discuss policy or anything. Recommend that nobody goes near this operation. Never claim... See more

Rated 1 out of 5 stars

I chose this company based on price but regretted it afterwards because of the following: 1. Email response time approx 72 hours. 2. Telephone response time unknown because the phone is N... See more

Rated 2 out of 5 stars

Before you take out the policy make sure you can supply all the paperwork from your old insurance company as they only give you a matter of days to get it to them or they will cancel the policy.Must h... See more

Company details

  1. Car and Motor Insurance Agency
  2. Insurance agency

Information provided by various external sources

Easyinsure.co.uk specialises in online car insurance in Northern Ireland. We are open 365 days per year 24/7. So say hello to fast and convenient service and premiums that are easy on the pocket.


Contact info

2.0

Poor

TrustScore 2 out of 5

88 reviews

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Rated 2 out of 5 stars

Painful

Before you take out the policy make sure you can supply all the paperwork from your old insurance company as they only give you a matter of days to get it to them or they will cancel the policy.Must have rang my old insurance company a dozen times to get paper evidence of my driving that they would accept.PAINFUL

11 July 2014
Unprompted review
Rated 5 out of 5 stars

Great online service.

Just renewed with easy insure they have a great online service and are easily the cheapest around! Also got a voucher code sent in a text which further reduced the cost by £35! Very happy!

9 July 2014
Unprompted review
Rated 1 out of 5 stars

Not easy at all unprofessional Avoid!!!

I have tried to change my marital status online to avoid £10 charge, there are no clear instructions how to do it. After 2 emails and a phone call to obtain info I have been charged £47! I have called again to talk about it and understand the reasons for the charge, straight after the call my account has been locked up and received a letter with info that need to pay £47 to keep my policy valid! There is no talking to these company. Very unprofessional and poor customer services. I will lose £117 because I have paid up front and 9 months no claims bonus to start again with new and professional company. I m so disappointed and would never expected that getting married will give me so many problems. I m 7 months pregnant and better run now in case there is more unpleasant and extremely stressful surprises from Easy Insure and MCL insurance Ltd. Avoid! !!!

13 June 2014
Unprompted review
Rated 1 out of 5 stars

nothing easy about this company

Extremely inconsistent with what they tell you, can never get through so I have had to communicate via email. However, in hindsight this is the most effective way as you have what they tell you (which seems to often change) in black and white. However responses are slow, one a day. I will take this matter further. I would like to get other peoples experiences in dealing with them. Please comment with a way of contacting you and together we can approach this so called company.

17 May 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your comments. It is only through these comments that we can learn and improve our service. We apologise you have had difficulty in contacting us. As a predominantly online brand our site has been designed for the majority of customers to be able to manage their insurance requirements online. You can make adjustments to your policy, view and print documentation, view claims and renew your policy all from your online account. However we are aware that there are times when you will need to speak to one of operators. At present you can phone us with the option of a call back service, email us or use our online chat facility. If you are unfortunate enough to make a claim our claims department is open 24 hours per day, 365 days per year.

Rated 1 out of 5 stars

Joke of a company, two years with them and they screwed me over

2 years with this company because of the price and I moved less than half a mile from my old house, they want £196 to cover 5 months left on my policy. They wanted a deposit right away and they will charge me if I cancel. No help at all from customer service and I can get the full year cheaper from the AA. Stay away from these cowboys

13 May 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

We are sorry that you have had a cause to complain about our postcode pricing. At easyinsure.co.uk we rate individually on each of Northern Ireland 48,000 postcodes. Unfortunately, we may have an above average claims experience from some areas and as a result they are rated higher.

Rated 5 out of 5 stars

easyinsure all the way

they are great to deal with and cheapest about, this is my second year with them, I had never any problem with them and I have told a lot of my friends about them and they had found them cheapest about too

18 April 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 5 out of 5 stars

Excellent

I was in an accident last year which wasn't my fault. The service I received was outstanding. The courtesy car was an excellent modern car and they even dropped it to me on a Sunday and returned it when my car was ready. They really did all the organising for me which took a lot of the stress off.

14 March 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 2 out of 5 stars

Nightmare

Cheapest online quote, purchased, then problems started!
Documents not sent.
Link to credit company for monthly payments broken.
Charged £25 to cancel before they had done anything.
Thank God I wasn't trying to make a claim.

5 March 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

We apologise that you experienced "problems" when you purchased the above policy. If you wish for us to investigate this matter further please provide your policy number to complaints@easyinsure.co.uk. In terms of our charges, upon inception of a policy if you decide you wish to cancel before the start date a small charge of £25 is applied to cover the cost of firstly setting up the policy and secondly the cost of administering the cancellation. Both processes involve a considerable amount of work. All our charges are clearly set out and explained in our Terms of Business and are provide prior to inception of the policy.

Rated 5 out of 5 stars

Got a quote online went into branch and they reduced it 😃

Searched on a comparison website. It wasn't the cheapest but they had a local branch. Somewhere to go and speak to someone if I needed help filling in the application or to claim if I ever needed to. The lady was very friendly and checked that I had filled in my details correctly and then told me she could get it with the same cover I wanted even cheaper. It was fast and efficient service would recommend to any of my driving friends.

1 March 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 5 out of 5 stars

ONE OF THE BEST COMPANYS I HAVE BEEN WITH

EASYINSURE HAS TO BE THE BEST AROUND STAFF ARE AMAZING AND VERY VERY HELPFUL I WOULD TELL EVERYONE ABOUT THESE GUY TOP CLASS PPL THANKS FOR THE 3 YEARS I HAVE BEEN WITH YOUS.

28 February 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 5 out of 5 stars

Does what it says on the tin. No hassles so far.

Been with Easy Insure for 3 years now and they always have competitive rates on renewal for me. Have not claimed from them yet, so I cannot comment on that part.
The online access to my policy is a bonus for me, don't need to call to have documents reprinted or policy checked or changed.
It's great to be able to make small changes to the policy yourself too. Change fees are reasonable. Good company. Definitely recommended.

27 February 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 5 out of 5 stars

5 Star Affordable Insurance

An affordable insurance company with all the extras. Easy online access to all your documents and can change all your details on there too. No need for long phone calls with them. It really is easy to insure with easyinsure.

27 February 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 4 out of 5 stars

Hassle Free Change Over, Plus saved £££££

I have been with the same insurance company for the last 6 years.
I hate the fact that every year I get a renewal quote that is more expensive than my previous years cover. NB: I have never had any claims or accidents.
So I have to go through the ring roll of getting quotes that are competitive and passing it on to my provider for them to match it.
Normally I would stay as I don’t want the hassle of changing companies. Well this year I decided to jump ship and join someone else anyway after my laughable renewal quote.
Switch over was really easy, they contacted my previous provider for me to verify my ‘no-claims’ bonus.
No hassle at all, plus I saved a package.

27 February 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 5 out of 5 stars

Easy! Easy! Easy!

Grand experience, quick online quote, cheapest price, easy set up, easy and quick to communicate with via email and phone, customer service staff at the office are pleasure to deal with. I'll probably stay next year even if not the cheapest. Cheers dudes!!

27 February 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

Rated 5 out of 5 stars

brilliant service

Had an accident and everything was sorted very quickly. Quote on car worth was pretty close not under priced liked some companies. Next year quote was still very competitive as well. Very happy

27 February 2014
Unprompted review
Easyinsure.co.uk logo

Reply from Easyinsure.co.uk

Thank you for your kind comments

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