easyJet holidays Reviews 

5,200
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 5,112 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the booking process is seamless and straightforward, while flights and resort transfers consistently meet their expectations for reliability and comfort. Travelers often appreciate the helpful and friendly staff who make every trip exceptionally pleasant and welcoming from the very beginning. Some reviewers were not happy with occasional logistical delays during transfers, unexpected waiting times at baggage handling areas, or stressful situations upon arrival. A few customers also noted occasional cleaning oversights in rooms or frustrating experiences with specific hotel staff behavior during their stay.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting smooth booking processes, great value, and... See more

Service

Reviewers highlight positive aspects of service, noting that everything goes smoothly with timely flights,... See more

Staff

Customers had positive experiences with staff, frequently highlighting helpful and friendly cabin crews and... See more

Location

Customers consistently note positive experiences with location, highlighting that properties are situated in... See more

Booking process

People report positive experiences with the booking process, frequently highlighting that it is simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience from start to finish , fantastic hotel in lambi kos called the apollon , food fantastic , drinks were ok but to be expected, lovely staff and extremely clean hotel , rooms and everywh... See more

Rated 5 out of 5 stars

Have used easyholidays several times, and will only book with them, we don’t even bother looking elsewhere! Just come back from Croatia, fantastic week, spotless accommodation and location. No is... See more

Rated 5 out of 5 stars

Just returned from a great week away booked through easyJet holidays. The hotel was fantastic, spotlessly clean in a great location. Transfers to and from hotel were hassle free with great communica... See more

Rated 5 out of 5 stars

Used EJ all-in packages before. I like the one stop ATOL cover. Everything works well and I have had no reason to grumble. Low deposits and transparent pricing is appreciated. I do however feel that h... See more


Company details

  1. Tour operator
  2. also in
  3. Holiday accommodation service
  4. Tour Agent
  5. Travel agent
  6. Travel deals

About easyJet holidays

Written by the company

easyJet holidays is a UK-based package holiday provider offering great-value beach and city breaks to over 100 destinations across Europe and North Africa. We combine flights, quality hotels, seamless transfers and award-winning customer experience into ABTA and ATOL protected package holidays designed for today’s smart travellers.

With more than 8,000 hand-picked hotels and over 390 routes from UK airports, customers can secure their next getaway with just a £60 deposit. Every trip is backed by our Best Price Guarantee and Ultimate Flexibility policy, giving you the freedom to change your plans with confidence.

In 2024, we took over 2.5 million people on holiday and were proud to be named UK & Ireland Travel Company of the Year. Through our Holiday Better sustainability strategy, we’re helping customers make more responsible choices – from eco-certified hotels to electric-vehicle transfers and community support in destination.

Whether you’re after a family beach break, a luxury escape, or a last-minute city adventure, easyJet holidays makes it simple, secure and great value.

Brilliant holidays at unbeatable prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.4

All reviews

(5,200)

5,164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easyjet have been great

Easyjet have been great, supportive and great communication throughout. Exemplary customer service, good value for money and great holidays.

27 September 2026
Unprompted review
Rated 4 out of 5 stars

Relax, you're going on hols.

This was going to Lanzarote. The organisation and communication by Easyjet Holidays was generally good. Great communication sent to the phone, regarding gates etc. Flights left and arrived on time and the transfer worked reasonably well. Indeed the hotel was fine.

The only downer and I must admit to booking hotels and flights separately over the years, was the need to vacate the hotel room well before the time for the transfer to the airport. The most that could be accommodated was an extra 3 hours and that was chargeable at an extra £50. Maybe Easyjet needs to be more demanding of the hotels that it uses. I have over the years, and on my own back, requested late check out and in most cases (assuming room is available) been allowed the extra hours totally free of any further charge.

But all in all, Yes, EasyJet Holidays delivered.

20 September 2026
Unprompted review
easyJet holidays logo

Reply from easyJet holidays

We really value your feedback, thanks for choosing easyJet holidays!

Rated 3 out of 5 stars

They should stick to just an airline…

They should stick to just an airline the holidays they sell are below par overall, first experience was awful if the hotel they sold us, thought we’d give them another chance few years later and the hotel once again not as advertised and owners who try to rip tourists off with over priced rooms that are 100 euros cheaper on booking dot com for there hotel and same room they wanted 170 euros for as a late check out room, 70 euros on booking. Com

19 September 2026
Unprompted review
easyJet holidays logo

Reply from easyJet holidays

We’re sorry to hear your stay at the Apartments Dub Cavtat didn’t meet your expectations. We’d like to assure you we’ve opened a case surrounding your comments and our Customer Resolution team will be in touch with you as soon as possible.

Rated 5 out of 5 stars

EasyJet now our Operator by choice.....

First used EasyJet around 3/4yrs ago and have been our Airline/Holiday Company of choice since then. Just got back (14/09/26 - 25/09/26) from 'Green Forest Hotel' Hisaronu, Turkey (4th visit to this hotel) Cannot fault the hotel. EasyJet flights were seamless including transfers to/from resort. EasyJet Staff were professional and very customer focused. (We're already looking to book the same hotel for May 2027 for 14 nights) We were a group of 4 persons (34yrs, 69yrs & 2 x 71yrs) Booking process Online straightforward, Flights, transfers & great price - 4 very happy customers! (2 of us required 'Special Assistance' which was A*).

25 September 2026
Unprompted review
Rated 4 out of 5 stars

Just returned from a week in Skiathos…

Just returned from a week in Skiathos staying at Elizabeth studios Agia paraskevi.
Angelo and his staff (Gabriel and Maria and the Italian pizza chef Valentino) were amazing. So friendly and so much fun. The apartment was spotless, the cleaning cleaned the apartment and changed the towels and sheets daily.

Pizza night three times a week in a wood burning oven, they did a deal where you got pizza garlic bread and salad and wine which was very reasonable, best garlic bread annd pizza that I have ever tasted-thanks Angelo!!
We have booked to return next year as it was perfect, no hills to get to the apartment which was a bonus. A short walk from the road side at bus stop 16, which was flat and full of amazing tavernas. There is a really tiny supermarket that sells everything a few steps from Elizabeth studios which made it easier carrying cold drinks and bottles of mythos!!!!!!

15 September 2026
Unprompted review
easyJet holidays logo

Reply from easyJet holidays

Thanks for sharing your experience, we hope to welcome you on another easyJet holiday soon.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish , fantastic hotel in lambi kos called the apollon , food fantastic , drinks were ok but to be expected, lovely staff and extremely clean hotel , rooms and everywhere well looked after , rooms are good size .. easyJet flight home good , staff pleasant

18 September 2026
Unprompted review
Rated 5 out of 5 stars

EasyJet holidays are my favourite…

EasyJet holidays are my favourite company. The ease of booking and quality of service is excellent. I find they are good value for money, airport and airline crew are always friendly and helpful. I have 3 holidays booked for next year already with easyjet

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Great flight. Great hotel. Quite a small hotel compared to most in Benidorm but that’s how we like it. EasyJet booking process very straightforward. Will definitely be using them again.

14 September 2026
Unprompted review
Rated 1 out of 5 stars

8502867 easyJet holidays breaking the Law!

8502867
Albir Playa Hotel & Spa, Costa Blanca
20-28 September 2026

Operating a shared coach transfer with a single stop nowhere near hotels in Albir is in contravention of Section 3 of Equalities Act 2010 - potentially *indirect discrimination* against Customers with neurological and-or physical disabilities

Legal Scope and Liability
Service Provider Responsibility:
Tour operators are legally responsible for all components of a package holiday, including third-party transport and transfer suppliers.
No Overseas Staff Exception:
Operating without local human representatives does not shield a company from liability; the UK-based contract ties the service obligation back to British law.
Extraterritorial Reach:
The Equality Act does not strictly limit service provisions to Great Britain. UK courts determine jurisdiction based on whether the booking and consumer relationship connects directly to the UK.
Impact on Disabled Customers Reasonable Adjustments:
Service providers must make reasonable adjustments for customers with physical or neurological disabilities.
Inaccessible Transfers:
Failing to provide suitable vehicle access or support during airport-to-resort transfers can constitute unlawful disability discrimination.
Explore the territorial reach guidelines provided by LexisNexis.
Review official service obligations in the Code of Practice.
Read industry analysis on tour operator liabilities from Travlaw Legal Services.

20 September 2026
Unprompted review
easyJet holidays logo

Reply from easyJet holidays

We’re sorry to about your experience and we’d like to assure you we’ve opened a case surrounding your comments. Our Customer Resolution team will be in touch with you as soon as possible.

Rated 5 out of 5 stars

Fabulous holiday experience

Good information when looking at holidays which matched up when we were on holiday. Smooth experience from booking to returning, kept informed by messages along the way. We had fantastic accommodation with swimming, tennis, pickleball and good walking routes to keep us entertained and good restaurants both on site and nearby. Thank you EasyJet for a fabulous holiday.

14 September 2026
Unprompted review
Rated 4 out of 5 stars

Giving it a 4 as I've done holidays…

Giving it a 4 as I've done holidays with easyJet for past 3 years and been mostly ok but the transfer experience in Marrakech was shockingly bad. We were waiting almost 2 and a half hours for a transfer in the sweltering heat with no access to a toilet or shop to buy food or water for a toddler. Our flight from Edinburgh was diverted to London Gatwick for a fault on the aircraft and the transfer in Marrakech were clearly not notified as the reps approached random coach drivers for help which they did but the buses were too small for the luggage. luggage was then lined up in the middle of the bus and in peoples foot wells. mentioned this to easyjet and and they said it was ok as the passengers agreed to it (yeah because we wanted to get to the hotel and get some food and drinks) but easyJet are ok with it because health and safety are not a priority in these countries .

17 September 2026
Unprompted review
easyJet holidays logo

Reply from easyJet holidays

We’re sorry to hear your transfer experience didn’t meet your expectations. Unfortunately, we’ve not received a response to the request we made for some extra information. We’d
kindly ask that you submit the contact form on our website here
https://www.easyjet.com/en/holidays/help/contact-form so we can assist you further.

Rated 5 out of 5 stars

Relaxing holiday start to finish

From start to finish our holiday booking with EASYJET was delightful. Communication was excellent. Airport booking in was smooth and easy as was flight. Guided through airport to transfer so smooth. Had been to hotel previous in year and knew the good quality of the hotel rooms., food and drink. Although we had booked 2 rooms many months before we were allocated rooms different to what we requested i.e same floor, close to one another. Pool is lovely but sunbeds although plentiful were pretty well worn out as they were the previous year. That said we all had a nice holiday at the hotel and discovered parts of the resort and town of Calpe we had not seen the previous year. Return transfer on time as was return flight. Journey nice and smooth no stress. Landed relaxed for journey home.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Wow. Amazing

Wow. What can I say. Everything was catered for. My friend is in a wheelchair and we had no difficulty at all the whole holiday.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Good value for money and everything…

Good value for money and everything went apart from a minor (40 minute) delay on the outbound flight which was down to air traffic control. Hotel was perfect for a 4 star in an ideal location for local transport.

20 September 2026
Unprompted review
Rated 3 out of 5 stars

Rooms were good as for layout and all…

Rooms were good as for layout and all the appliances

Unfortunately are room was full of ants 🐜 we had 3 rooms on total and all 3 was the same. We have all come back with bits. I reported to reception and was told it was normal

No toilets by the pool
No food facilities by the pool

Area was very good in between new and old town

Staff was happy and welcoming

16 September 2026
Unprompted review
easyJet holidays logo

Reply from easyJet holidays

Thank you for your reply. We have now raised a case and a member of our Resolution team will reach out to you directly.

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