EasyKeys.com Reviews 26,933

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent customer service and efficient, quality service provided. Customers often highlight the helpfulness and responsiveness of the staff, who are willing to go above and beyond to ensure satisfaction. Many found the ordering process easy and appreciated the quick delivery of their keys, with several noting that the keys worked perfectly as expected. However, some people occasionally experienced issues with products not working, including keys that did not fit or function correctly, or orders that were incorrectly fulfilled. A few customers also reported confusion regarding order status, particularly with backordered parts, and some found the customer service to be rude or slow in resolving issues.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many reporting that keys ordered did not work, even... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process a breeze and easy to... See more

Service

Reviewers highlight positive aspects of service, praising the professionalism, fast response time, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with many customers reporting that keys worked perfectly... See more

Customer service

Clients share positive opinions on customer service, frequently describing it as fantastic, wonderful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

UPDATE: After my initial review, EasyKeys provided a 100% refund for the keys that did not work. Honestly, I did not reach out to them with the issue as I, unfortunately, get exhausted with chasin... See more

Company replied

Rated 4 out of 5 stars

**Update** After posting my initial review (included below), EasyKeys contacted me to remedy the situation. They apparently found they had made a minor mistake in cutting the keys (using software fo... See more

Company replied

Rated 5 out of 5 stars

I had an unusual metal cabinet key, and the first replacement keys I received did not work. However, the staff requested more pictures, and the second set I received fit the lock perfectly. So while... See more

Rated 5 out of 5 stars

Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a q... See more


Company details

  1. Locksmith
  2. Handyman

Written by the company

EasyKeys.com provides replacement keys, locks and accessories for office furniture, filing cabinets, desks, cubicles, credenzas, cam locks, mailbox locks, padlocks, tool box locks and much more. Let us worry about the details, and relax knowing that your order is guaranteed, will most likely ship the same day, & can arrive by 10 am tomorrow! And if you can’t relax, we have real people to answer your questions via phone, email, and live chat.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service - would use them again

The website was easy to navigate and find what I needed. When there was a problem with one part of the order, they immediately sent a replacement without any hassle or additional cost. Excellent customer service like that is a welcome change from the current norm.

31 July 2025
Rated 5 out of 5 stars

Replacement Keys Fast

Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a question and was connected to a real person in moments and my question was accurately answered. Actual customer service! They do it perfectly.

31 July 2025
Rated 5 out of 5 stars

Customer Service is still alive

I was sent the wrong keys and when you were notified you quickly sent me the correct keys. I did need to return a different order and it was done with ease. The cost to mail back to you was almost as much as the keys but that was on me since I didn’t check if the lock worked before I purchased the keys. Will refer you to others and use you again when needed.

29 July 2025
Rated 5 out of 5 stars

Great service

I am glad I had sent in a pic of the lock since I had read the numbers incorrectly. EasyKeys.com corrected my order and sent me the right key. Also, I had a delivery issue and they quickly straighten it out.

25 July 2025
Rated 1 out of 5 stars

Keys do not work

Keys do not work

23 July 2025
EasyKeys.com logo

Reply from EasyKeys.com

We understand your frustration. We strive to provide a seamless experience for our customers, and it's disappointing to hear that you encountered an issue with the keys. We would like the opportunity to fix the issue!

Help us, help you – send us photos of the keys that aren't working along with photos of the lock faces to info@easykeys.com so we can identify the issue.

Regards,
Easykeys Team

Rated 5 out of 5 stars

Quick and easy

I did a long project of cleaning my garage where I found many forgotten padlocks from days gone by. Some had keys, many did not; some worth keeping, many not. Among them was a set of common keyed Master Locks but I had only one key for the four locks - much too risky for a forgetful person. The hardest part about getting extra keys was finding the vendor. From there it was a quick and easy process and cost less than buying a new set of padlocks. The keys were shipped in good time (just over a week, I think) and work perfectly.

24 July 2025
Rated 4 out of 5 stars

Hello,

Hello,

Everything is fine, the only problem I have. It was time for delivery, it took a long for delivery.

23 July 2025
Rated 5 out of 5 stars

Top Notch Performers

Needed keys for a hitch lock, I had the master. They sent keys and it wouldn't even turn in the lock... so I let them know then they sent more keys... so I started investigating by taking out the shackle and seeing how the lock mechanism worked with the master key. So I actually got the first set of keys to work. They were going to send me a 3rd set of keys without hesitation. I felt like a dork but and offered to pay for the extra keys but they refused. I know they lost out on that one but their customer service was exceptional.

21 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look