UPDATE: After my initial review, EasyKeys provided a 100% refund for the keys that did not work. Honestly, I did not reach out to them with the issue as I, unfortunately, get exhausted with chasin... See more
Company replied
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Review summary
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**Update** After posting my initial review (included below), EasyKeys contacted me to remedy the situation. They apparently found they had made a minor mistake in cutting the keys (using software fo... See more
Company replied
I had an unusual metal cabinet key, and the first replacement keys I received did not work. However, the staff requested more pictures, and the second set I received fit the lock perfectly. So while... See more
Replacement Keys Fast. Ended up needing 14 keys for cabinets, they were shipped fast and free. I will absolutely order from EasyKeys anytime I need replacement keys for my company. I called to ask a q... See more
Company details
Written by the company
EasyKeys.com provides replacement keys, locks and accessories for office furniture, filing cabinets, desks, cubicles, credenzas, cam locks, mailbox locks, padlocks, tool box locks and much more. Let us worry about the details, and relax knowing that your order is guaranteed, will most likely ship the same day, & can arrive by 10 am tomorrow! And if you can’t relax, we have real people to answer your questions via phone, email, and live chat.
Contact info
11407 Granite St., 28273, Charlotte, United States
- (877) 839-5397
- info@easykeys.com
- easykeys.com
4.4
Excellent
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 24 hours
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It was easy to find the key that I…
It was easy to find the key that I needed and get it quickly!
15 July 2025
Never Disappointed
I'm a Facilities Coordinator for a couple of hospitals and I've never been disappointed! The keys I order are always correct and arrive quickly, and the site makes it easy to figure out what keys I need to order.
16 July 2025
Boat Keys Order Perfect
On-Line process to order additional boat keys was easy and efficient. Order was shipped and received as indicated. Keys worked fine. Completely happy with entire experience.
15 July 2025
It would have been 5 stars but they…
It would have been 5 stars but they messed up and sent me a wrong key (5 out of 6 were correct). They did, however, immediately send a replacement and made it right so I would definitely buy keys from them again.
15 July 2025
I had a key made for my desk at work…
I had a key made for my desk at work and it didn't work. They sent me a new key immediately!! Outstanding customer service!!
15 July 2025
Slow and questionable customer service
Accidentally ordered a 'Backordered' part, tried to immediately change order to a 'In-stock' part and they said not possible. Mass confusion on whether the part was actually 'Backordered' or not - website says BO, multiple shipping emails say both BO and shipping immediately, and CS say it is not BO and it is a 'system error'. Every time i talk to CS they say "In stock, shipping within 2 days". 8 days after order it finally ships. Product is OK but service is lacking.
15 July 2025
Reply from EasyKeys.com
Thank you for your feedback, and we sincerely apologize for the confusion surrounding your recent order.
You are absolutely right to expect clear and consistent communication. Initially, the item you ordered was marked as backordered, and our standard process would have required a special order which could extend the lead time. However, we were fortunately able to build the lock package in-house at our facility, which allowed us to expedite processing and ship it sooner than expected.
We understand how the conflicting messages from our system and customer service caused frustration, and we truly appreciate you bringing it to our attention.
Thank you again for your patience, and we're glad to hear the product met expectations. If there’s anything more we can do to assist, please don’t hesitate to reach out.
Regards,
Easykeys Team
The key did not work.
8 July 2025
Reply from EasyKeys.com
Thank you for your feedback, and we apologize for the inconvenience. We’ve since replaced our tubular key machine and are shipping you another key. This issue should now be resolved, but if you experience any further problems, please don’t hesitate to reach out to us. We sincerely apologize for the inconvenience caused.
Regards,
Easykeys Team
I email you with pictures that you sent…
I email you with pictures that you sent the wrong key with the verification of what I ordered and have NOT heard back from you
14 July 2025
Reply from EasyKeys.com
Thank you for your review, and we’re sorry for the continued frustration. We did respond to your email on Friday, 7/25, with the following message:
"Good afternoon,
Thank you for sending the photos, and we sincerely apologize for the inconvenience.
To assist you further, could you please confirm whether your lock is circular or oval-shaped?
Thank you, and we appreciate your cooperation."
Please check your inbox (and spam folder) for our message. Once we receive your confirmation, we’ll be happy to resolve this issue promptly.
Regards,
Easykeys Team
Made it right
Sent me the wrong keys at first, made it right by sending me fresh ones that actually worked.
14 July 2025
Easy website to navigate
Easy website to navigate, great customer service, and quick fulfillment times.
10 July 2025
Finding the right key was easy
Finding the right key was easy, and it worked without any issues.
11 July 2025
I should have included a pic of key
I should have included a pic of key, but they made it right with the second round!
8 July 2025
I received my order
I received my order, 1 core was damaged, the core removal key and the master key were both copies that did not even go into the cores. They were custom ground down copies and I was expecting original keys at $10 each. Im still waiting on the replacement core & keys, I hope these work
11 July 2025
Reply from EasyKeys.com
Thank you for your feedback, and we sincerely apologize for the issues with your original order. We understand how disappointing it must have been to receive a damaged core and improperly fitting keys—especially when you were expecting originals.
We did send a reshipment to resolve this, and according to our tracking, it was delivered on Saturday, 7/26. We hope everything in the replacement package arrived in good condition and is working as expected.
If you’re still experiencing any problems or have questions about the new keys or core, please don’t hesitate to reach out. We're here to help and want to make sure everything is right.
Regards,
Easykeys Team
Right key right price
11 July 2025
Didn’t even come close to working in my…
Didn’t even come close to working in my Sentry safe.
10 July 2025
Reply from EasyKeys.com
We're glad you brought that to our attention. We would like the opportunity to fix the issue!
Help us, help you – send us photos of the keys that aren't working along with photos of the lock face through the Amazon message center so we can identify the issue.
Regards,
Easykeys Team
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