Easylife Reviews 

My in-laws, who have no internet access, posted an order on 9/5/20, their cheque was cashed on 11/5/20. Still no goods have arrived. I sent a message on their contact form, no response, so I emailed them. I got an automated response stating that no payment would be taken until goods had been dispatched. Clearly untrue as their cheque has been cashed. They suggest phoning them, but you can't get through. My MIL tried and she was 640th in the queue!!
Blaming the pandemic is all very well and good. But they are taking people's money and then not delivering.

Site content good, ordering process OK and prompt confirmation of order and notification of dispatch - then it all went wrong! After a week order hadn't arrived; unable to contact on phone (lockdown excuse) so set email requesting refund. For the next 2½ weeks no phone availability and emails not answered - no refund and no delivery. Eventually resorted to emailing CEO for help and refund sorted within a couple of hours - this shouldn't have been necessary.

Not worthy of 1 star! Placed an order on 19th April, order confirmed for delivery 30th April. Not a peep since then. No money has been taken, but why accept an order if you can't deliver the good? After several emails which have had no reply & trying to phone several times, where the waiting time is over an hour, I have cancelled my order. Strangely enough, I have received lots of junk mail from this company & several cold calls from other companies that have obviously come from this order, I know this as it was made in my Mothers name. BE WARNED!

I ordered goods on 17/5/20, payment was taken on 2/6/20 , I was told via the phone I would receive goods within 4-5 days and they still have NOT arrived and there is no way to contact the firm to get a refund. DO NOT TOUCH THIS FIRM!

DO NOT ORDER WITH THIS COMPANY. Ordered goods 15/5/20 still not arrived- 6 weeks later. No notification, no response from emails and cannot get through by phone.

Absolutely Awful
Placed d an order ,they said it was in stock delivery in 3 days. 2 weeks later no order arrived. No reply to form submissions or emails. Can not get through on phone.
But they did send an email to say that the order had been des[atched and would arrive in 3 days. Another 2 weeks later... Nothing. The tracking number they provided is invalid. I still get no reply on the phone and no response to contact forms. Will it arrive one day?? probably not

I wouldn’t even give them 1 star. Awful experience and unable to contact them to find out where my delivery is as no one answers the phone in customer services or via email. Tried ringing sales to cancel my order and surprise surprise they answered the phone but she said she couldn’t cancel my order. Do not order anything from this company they are useless.

Update. So today it cost me £7.00 to send their goods back i now await the refund, thats a joke that’s probably the last i hear from them. What a dreadful, dreadful company. Ive ticked to let them see my review and i bet they still wont answer.

Should zero stars.
Having bought two items from Easylife at the beginning of May I received a phone call from them offering me a chance to join their book club. They would send two books for which I would pay £1.99 postage and get two free books. Thereafter I would get two books a month for about £60 per year. I agreed and £1.99 was taken from my account. However, no books arrived. At the end of May I received a letter saying that they hoped I was enjoying my trial period with their motor club. The trial started the day they phoned me and finished three days before the letter arrived and £59.99 had already been removed from my account. I wrote to them but a month later I have received no response. I phoned customer services and managed to get my money refunded and the memberships cancelled. I also asked for a response to my letter. Two weeks later, and no response to my letter, I get another letter saying that they hoped I was enjoying the benefits of the motor club that could save me £187 per service. I have a Motability car so they can save me nothing as my services are included.
The company seems totally unaware that it takes them two weeks to get a letter from them to the recipient (Royal Mail seems to be operating satisfactorily) so that’s two weeks to get through their office. Also they seem quite happy taking money out of peoples accounts without authorisation, which I believe is fraud!

I ordered stuff 1 June for supposed delivery 4 June. Here I am on 20th with no sign of my goods and no responses to the several e mails I have sent. From the reviews here I can see my experience is typical. Shockingly bad company.

Not recommended - Easylife. Elderly family member ordered item from catalogue/posted payment cheque. Company took money asap but item not having arrived by week four, family member wrote to cancel/request refund. Item then arrived. Posted back paying postage, enclosed another letter to cancel/request refund. AWAIT refund. No reply to online form. Slow to deliver.
Update, July, refund cheque received, thank you, not sure if return postage included though.
(Written hard copy letter to the company may be the way to go as online form or attempts by phone were not fruitful).

Placed an order for face masks on 15th May and they have still not arrived.
Have emailed the company chasing up the order and then received a reply advising the order was on its way. Was given a tracking number that is absolutely useless as the Hermes website doesn’t recognise it.
I get regular generic emails from this company for items I am not interested in purchasing especially after this experience and to be honest will not be ordering anything from them in the future.
They are a diabolical company to deal with and I would advise anyone thinking of ordering from them not to. There are far better companies than this one out there. It I had a choice I wouldn’t even have given them a 1 star rating.

Terrible company to do business with, fleecing my 81 year old father for a mail order that he made and was not completed by them. They shipped the wrong goods. My father then complained and then they took even more money from his account but still the goods have not been received.They then charged him for a promotion puzzle book which he never ordered but they sent him.
Stay clear

With reference to order no.11201689.
I have received the order but the goods were not fit for purpose so i intend returning them. You advertise that for £5 you will arrange to have them collected. GREAT.I have contacted your helpline numerous times only to be informed that you are too busy to take any calls or wait in a line of 150+others callers.Have e mailed you several time (7488605) and although you have replied you obviously do not read them. I have left my mobile phone number on these e mails requesting you contact me as getting through to you is impossible. All you say is contact us on the number no one can reach you on. I know we are in difficult times but this is beyond a joke especially as every day you send me a generic email with items to buy.

I ordered masks on May the 8th. 15 th June now and no sign of my order. I managed to speak to an agent who told me new stock came in on 6th June and I would receive order shortly. An email received on 8th June tells me my order is now on the way. The tracking number they have given me with Royal Mail does not exist ( wrong amount of digits). They have taken the money from my account, but still no parcel. Can't get thro to them on the phone. I don't know how they managed the five stars on trust pilot.. Guarantee no more custom for Easylife from me..

Order placed 10 May with 5-7 day delivery shown.
Now 13 June and no delivery and no explanation

Wouldn't even give it one star. Ordered masks six weeks ago- still waiting although they promised 'speedy' delivery. Covid will be a thing of the past, if i ever receive them. Companies like these need to be shut down, as they are still sending out promotional material. Won't reply to emails ( generic response) and don't answer phones. DO NOT ORDER FROM THIS COMPANY. Customer service is non existent. How on earth have they achieved a good star rating on Trustpilot-just read the reviews!

Easylife washable reusable face masks. Don’t bother for adults - they are too small to be effective - only suitable for children. Don’t cover like the advert in the Daily Mail. Waited about a month for delivery with repeated delivery dates - not one being advised. Received a call for survey, after delivery, with first question “do you drive”, what this has to do with the product or service I don’t know, therefore didn’t continue with survey.

Worst company I've ever dealt with. My first order was a joke. My second still hasn't arrived being 4 weeks late. They don't answer the phone and send out standard emails. I will never use this company again.

Please check your Mother or Father doesn't have an easy life catalogue,throw them away and keep throwing them away because they will keep sending them even if you ask them not to.They pray on the elderly,people like my Mother who during lock down received a catalogue and placed an order without me knowing.She unfortunately has passed away, not that she would have kept the items ordered they are useless and very poor quality .So I have been trying to get a refund for 7 weeks now if you read the other reviews you know about the lack of response to emails and the 100 plus queue for a phone call.This is a company from hell ,they will use you,frustrate you and grind you down to the point where you have had enough ,So you don't pursue the refund,that's the con. Other companies will automatically refund you once the items are returned not easy life you chase and chase and they delay and stall and blame the post,or covid 19 ,Iv'e heard them all ,Always too busy whenever you call,the email team has gone home,reduced working hours,unable to locate parcel .I don't know how this company is still trading in our country given the rules you have to abide to.I hope somebody has the legal connections to do something about it.They are worse than any cowboy builder or rogue trader from TV .