easylocks Reviews 2,475

Avoid if you want urgent delivery. I ordered a new lock as i need to change the my front door lock due to security issue and being away for the weekend. My order was received and processed at 3pm on Thursday (money taken out n everything like invoice etc) and i chose next day delivery, thinking that at least it will arrive by late Friday or even Saturday morning before I left for the weekend.

And come friday, no delivery, i raised a chat conversation around 2 and 3 pm as well as whatsapp queries but no replies. Queries through emails are unanswered (few mins) before 5pm and another email after 5pm only got standard reply of out of office hour.

Luckily, i have managed to get a local locksmith to secure my front door.

Come Monday, only when I called to cancelled that i was told it was despatched and given tracking number there & then and informed that will arrive soon.

When i complained that next working day delivery should mean next day, Friday., the co. gave excuse that they have a cut off time of 2pm. What good company has a cut of course time of 2pm??? Yes, i read the terms that say cut offtime may vary., but ‘VARY’ to fit the compny’s justication for delays, is it? Pathetic excuse and the use of that ‘vary’ term.

And yes, i read the reviews, and the company seems to blame everybody other than themselves. In my case:
1. Cut off time 2pm since they put that ‘vary’ term
2. My emails was just before closing time- how about my chats and whatsapp messages? Ignored
3. Told me retrospectly, should called. Hello, how about those messages and good company could have called the customers instead, too! Even up to Minday morning 10am, no answer, no calls, no communications until i called
4. Retrospectively, they told me to get Saturday delivery (pay extra again on top of the next day delivery). Hello, i ordered the item on Thursday, not Friday. What were u doing the whole of Friday???? And i tead that the co. even missed Saturday delivery ordered by one customer.

They have refunded the item but not the £8 premium delivery charge. I am dissapointed because the company should understand the urgency of things. There’s a reason why we are willing to pay instead of free delivery (my item cost £89 therefore eligible). When it is on security of our home, please take it seriously dear Easylocks. And at least an apology rather than blaming the customer. Refunding the delivery charge will go down well too, esp. since my item is eligible for free delivery and yet, charged fully for DPD.

I gave 2 stars because at least they have extensive products and maybe (just maybe) if you are not in an urgent need to change your locks due to lost keys with ID.

I wanted 2 keys for my garden gate. Sounds simple, but when the gate was installed - with a hefty locking bolt - I thought it would be easy to get extra keys cut. Not so! Having found that most suppliers wanted an arm and a leg to do it, finally came across Easylocks. The lock manufacturer had wrongly numbered the keys and so I had to send photos of the key to allow Easylocks to deduce exactly what I wanted. They persevered until, several photos later, they had enough info and the keys arrived very quickly. They worked perfectly and I'm very impressed with their service! Great job! I would recommend them to everybody.

Easy to deal with; a speedy and excellent service

Chased order 3 times #1100219149
Goods received 6 days after delivery ordered on a next day delivery premium charge! However it was exactly the right product as described.

Ordered a dummy door knob at price £7.31 seen an on screen total then clicked pay and voila £17.72 taken including postage handling and vat..when I got over the shock I then got an email asking to respond if I wanted to pay extra postage bearing in mind it was uk to uk..spent the whole day being ignored via email online chat and phone calls..worst shopping experience EVER..want a refund...grrr..

Keys fit every time (some other companies don't)
In the words of Arnie, "I'll be back"

Great service. Great that Hendersons still supplying spare parts for doors installed in 1979. Pleased that the new roller pins came with instructions and a clamp/cotter pin! Made fitting new roller pins easy.

Quick service, products as described, would use again..

Locks works great but a little stiff to turn out of the box which is a bit of a shame (I am thinking about some disabled people who may struggle?).
I gave them a little all purpose oil (3in1 type) Which helped a great deal.

The lock did exactly as it said it would. It replaced a broken Chubb cylinder lock perfectly. I am delighted.

Easy to find what you looking for, good value and quick delivery.

Delivery was prompt and the part has done the job precisely.