easyMarkets Reviews 1,796

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting its promptness, knowledge, and genuine assistance. Reviewers are particularly impressed with the quick response times and the smooth user experience, finding the platform accessible and intuitive. However, some people were dissatisfied with certain aspects of the service, such as confusing platform functionalities or issues with withdrawals and account verification. A few other people also felt that the customer service was at times unhelpful or that there were unexpected charges during transactions.

What people talk about most

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support team for being responsive,... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the exceptional customer support,... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the platform's... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers experienced quick withdrawals and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the efficiency, patience, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great assistance by the support team. Problem with access was resolved after an hour on the phone. The working of the MT4 and Standard platforms was confusing and convoluted.

Company replied

Rated 4 out of 5 stars

Trades have been made easy to execute and easy manageable. Secondly, I have met indicators that I have been looking for and lastly; the platform easily linkable with trading view.

Company replied

Rated 4 out of 5 stars

No concerns, recommend easymarkets to all of my friends But it's the 2nd time after many years when there are problems with the site connection

Company replied

Rated 4 out of 5 stars

I had a question about my account and my password and they helped me, also I was having trouble to connect my account with Mt5 and they also helped me with that

Company replied


Company details

  1. Investment service
  2. Financial advisor

Written by the company

easyMarkets is an online pioneer market maker established in 2001 initially under the trade name of “easy-forex”. We enable traders with access to global markets, with an easy simple platform and the financial instruments to trade the markets you want, including FX, CFDs and vanilla options. www.easy-markets.com/about


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Replied to 95% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

One of the best Brokers

My personal opinion this is one of the best Brokers

Advantages
1) when I just registered I was dialed by a manager and talked to me in my language(Like) . explained all the points. then once again dialed when I have already deposited an account, there we talked about an hour about trading.

2) no commissions - this is of course nice, because some Brokers or Prop firms have Spreads and commission, the Spread is quite adequate and stable average 8-10 points, in the news spreads are still stable, it did not break at 50 points and above, for example, a deal was opened in the News in the NY session, also a similar deal was opened in a Czech Top Prop Company, which has an average of 3 points , so in it I was knocked out on the stop, because the Spread was widened like the fifth point of a mammoth. But at easyMarkets everything was stable and calmly worked out take profit, although the positions were equally opened at the same time.

3) Deposits via Сrypto is convenient and fast, because not every Broker
accepts Сrypto.

4)Withdrawal through Сrypto, everything is as described in the rules, 1-2 days processing, ordered withdrawal on Friday (Saturday, Sunday days off) received Monday morning and without commissions for this in general likes.

From Minuses

for me personally, it would be better to have a stable commission but there was no spread, purely morally as something for me so quieter. for you do not enter the transaction in 0$, and here at once -8 - 10 points, immediately minus, after getting used to spreads in 0-2 points was not comfortable.

there were still unclear moments, I could not move my stop loss, as I have trades essentially fast, I enter everything as usual and then I realize that the deal is moving very slowly and I understand that here I probably made a mistake with the entry, then I see that there is a movement in my direction, I want to put a stop loss and it is not put, the terminal gives me an error and all, I understand that most likely it was a manipulation in the market and I want to protect myself to transfer the deal to a lossless in the end. but I can't, then I realized that there are restrictions. No loss is impossible to put until the price does not go further from the opening of the position by 20-25 points +- , for me this was a factor in finding another firm, because according to my concept. for me it is important, if I suddenly saw that I was wrong in my transaction. to make it without a loss. plus so morally easier. so who have quick trades, you will need to think about such rules. because it can make your trading uncomfortable.

But even with these drawbacks, I still give it 5 out of 5, because these are just personal drawbacks for me. For those who trade medium-term or longer, these issues won't really matter.

14 March 2025
Unprompted review
easyMarkets logo

Reply from easyMarkets

Thank you Nicolas for your feedback. We try to cater for all traders from beginners to professional which is why we have a range of products including our Web Trading, Trading App, Tradingview interaction, MT4 & MT5, Fixed Spreads, Variable Spreads and optional Guaranteed Stop Loss on our web platform.

Rated 3 out of 5 stars

easyMarkets is indeed easy to use and I…poor customer support

easyMarkets is indeed easy to use and I like that. However , their customer service was dismal when it came to resolving a problem with their charts. It ended by them simply not continuing the chat, not replying to emails and not replying to whats Apps. Thats no way to deal with customers

7 May 2025
Unprompted review
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Reply from easyMarkets

Thank you Mr Hartmann for your feedback. As you have already been informed this issue you are facing has been raised with our technical teams. Customer Support has assisted you as far as they can. Also, please note that Customer Support is not able to communicate with you through WhatsApp and as such have tried to assist you through our Chat Services as much as they can giving you various things to try. The Australian team will reach out to you again to followup.

Rated 1 out of 5 stars

They didnt send my withdrawal.

I deposited 1000$ , made profits 790$ , then when I come to withdraw they told me that I should trade 80 lots in order to withdraw my profits. Please be aware from this company. They didnt tell me about any conditions and terms before I made my deposit. Also im trying to call and contact, everyone says he is not responsible.

2 May 2025
Unprompted review
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Reply from easyMarkets

Dear Mr Reslan, thank you for your feedback. As explained when trading with a bonus there are terms and conditions, more specifically turnover which you agreed to when accepting the terms and conditions of the bonus. Unfortunately you did not trade the volumes required to make a full withdrawal and so only part of the conditions are met. Everything has been explained to you very clearly.

Rated 4 out of 5 stars

It's okay

It's okay , please!

2 April 2025
Unprompted review
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Reply from easyMarkets

Thank you Lois for your feedback, please don't hesitate to contact us if you require any assistance.

Rated 1 out of 5 stars

Crypto only deposits in UK?

Opened an account, went to deposit and they only accept crypto when you are based in the UK…..

Sounds a bit dodgy that they don’t accept the norm payment methods.

28 March 2025
Unprompted review
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Reply from easyMarkets

Thank you Nick for your feedback. We offer many deposit methods to all our clients globally and depending on where you are located will determine which methods are available. We're sorry that you are not happy with the options available for the UK.

Rated 5 out of 5 stars

Easymarkets The Best Broker Out There!

Easymarkets is one of the most responsive, helpful and friendly brokers available. I have dealt with multiple other brokers and they were not as efficient as easymarkets. To anybody who would like to create a trading account, easymarkets is the fastest, easiest and most affordable option out there. I will most likely be a long customer of theirs!

17 March 2025
Unprompted review
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Reply from easyMarkets

Thank you Jeff for your glowing review, we really appreciate you taking the time to leave such positive feedback.

Rated 5 out of 5 stars

Response speed

I had a problem with trading and the response from the support team was quick. I thank them for the information they provided me.

18 February 2025
easyMarkets logo

Reply from easyMarkets

Thank you Khaled for your kind words, we're pleased we were able to assist you. Should you have any other queries we're always available to assist.

Rated 5 out of 5 stars

Support is fantastic however...

Support is fantastic however...
my only problem with the broker is the slippage on MT platforms and their web platform being a pain to use. They also don't allow placement of pending orders such as buy stops or sell stops on trading view. SAD

5 February 2025
Unprompted review
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Reply from easyMarkets

Thank you Rickert, we appreciate you taking the time to leave your feedback and this has been passed to the relevant teams.

Rated 5 out of 5 stars

Easy interface on web and also on app

Easy interface on web and also on app, fast answers from support team.

29 January 2025
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Reply from easyMarkets

Thank you Tengiz, we're pleased to hear that you have had a positive experience with our support team and that you enjoy our website and App. Thank you for taking the time to leave your review, we really appreciate this.

Rated 5 out of 5 stars

Very helpful

21 January 2025
easyMarkets logo

Reply from easyMarkets

Thank you Vito for your feedback, we're happy to hear you have had a positive experience with easyMarkets.

Rated 3 out of 5 stars

I like the way it shows day by day chart

I like the way it shows day by day chart

20 January 2025
Unprompted review
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Reply from easyMarkets

Thank you Daniel for your feedback. If you require more information about our products, please come to LiveChat on easymarkets.com or send us an email to cs@easymarkets.com and we can arrange to contact you.

Rated 5 out of 5 stars

I have had a positive experience with Easymarkets

I have had a positive experience in setting up my trading account with Easymarkets, and I found that David my account manager very helpful in assisting me with my enquiries.

17 January 2025
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Reply from easyMarkets

Thank you Mr.Francis, we really appreciate you taking the time to give us such positive feedback.

Rated 5 out of 5 stars

The agent really pays attention to a…

The agent really pays attention to a customer needs they is also provide top customer service

27 December 2024
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Reply from easyMarkets

Thank you Tshiamo, it was a pleasure assisting you. We really appreciate you taking the time to leave your review.

Rated 3 out of 5 stars

Trust app

People can trust this app. Only issue is stop lose does not have available.

7 December 2024
Unprompted review
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Reply from easyMarkets

Dear Virendra,

Thank you for your feedback. All our day trading products on the App have Stop Loss, further more this is guaranteed and is editable.

If you have any further questions or concerns, please feel free to reach out on live chat from our website or email cs@easymarkets.com.

Rated 5 out of 5 stars

The chat service is excellent

The chat service is excellent, quick. A trusted company with many years in the market. Excellent performance. The are always there to help you with your doubts and very quick with the withdrawals.

17 December 2024
easyMarkets logo

Reply from easyMarkets

Thank you Natalia for such positive feedback. We strive to always improve our service and your kind words encourage us to continue this way. Thank you, we appreciate you taking the time to leave your feedback.

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