EasyMerchant Limited Reviews 2,256

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the company easy to deal with, praising the professional service and helpful staff. Many highlight the excellent quality of products, such as geotextiles and landscaping membranes, often available in a great range of sizes to prevent waste. The pricing is frequently mentioned as very good and competitive, offering great value for money. Reviewers also appreciate the fast and efficient delivery service, with many orders arriving promptly, sometimes even sooner than expected. However, some people were dissatisfied with delivery times, noting significant delays or unreceived orders, which caused inconvenience for their projects. Additionally, a few customers received damaged items or found issues with product cuts, impacting usability.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Product

Reviewers mention positive feedback about product quality, often describing items as good quality, as... See more

Order

Reviewers highlight positive aspects of order, often finding the ordering process easy and the delivery... See more

Service

Clients share positive opinions on service, describing it as fantastic, great, and excellent from start to... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the excellent and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

EasyMerchant = "easy to deal with". A great range of size offerings in Geotextiles, enabling you to buy the exact size you need, rather than wasting unwanted or unused left overs, from a huge sheet t... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate the website for exactly what I wanted, blew away by the quality of the 7 inch guttering I ordered, from the brackets been strong and easy to clip in an out, an the joints super easy... See more

Rated 5 out of 5 stars

Easy professional company to deal with. I placed an order then my plans changed and didn't need the item. As it hadn't been dispatched they cancelled the order and refunded me straight away, no fuss... See more

Rated 5 out of 5 stars

Ordered on line by meter and price was very good, items arrived within a couple of days and the fabric was used with no issue, seems very good quality but postage was a little expensive, probably the... See more

Company replied


Company details

  1. #8 of 19 best companies in Construction Material Wholesaler
  2. #30 of 51 best companies in Construction company
  3. #21 of 52 best companies in Plumbers' merchant

Written by the company

For builders, contractors and tradesmen in the construction industry who can not afford delays in receiving critical goods. EasyMerchant guarantees you get the products you need, on time to finish your project without delays or cost over-runs. We stock a complete range of drainage, ducting and building plastics, that are accurately picked and quickly shipped so that you can finish your projects on time, every time.

The highest rated online drainage merchant in the UK!

We understand that customer service is the single most important business aspect and our mission is to impress every single customer.

Fast and accurate free shipping for all orders over £120!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Amberstone …

Very good to deal with over the telephone.Prompt delivery and the order was complete and correct. Thank you.We shall use your services again.

2 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Neville,

Thank you for your kind words! We're so glad everything was correct, complete, and delivered promptly. Great to hear your call with us was a positive experience too. We look forward to helping you again!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

V good communication and good arrived…

V good communication and good arrived on time

13 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Tina,

Thanks for your review! We're really pleased the communication was spot on and your order arrived on time. We appreciate your support and hope to help again soon!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Pleasure doing business

Pleasure doing business
Quick delivery.

13 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thanks for your kind words! We're glad to hear everything went smoothly and your delivery was nice and quick. It was a pleasure helping you!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Great service

Great service be using them again

11 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Neil,

Thanks for your review! Great to hear you had a positive experience—we’d love to help again whenever you need us.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Dan,

Thanks for your feedback! We're really glad you were happy with the quality of the item and found the delivery fairly priced. We appreciate your support!

Kind regards,
The EasyMerchant Team

Rated 3 out of 5 stars

Geo textile membrane packaging

Brought 2.25m x 50m of non woven geo textile membrane. I assumed it would have come on a roll making it easier to roll out in the area I was working on. However it came scrunched up in a ball which made it really awkward to work with. The product itself was great and a good price.

27 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Thanks very much for your feedback – we’re really glad to hear you were happy with the product itself and found it good value.

We’re sorry to hear you found it awkward to work with, but just to clarify for future customers: for custom cut lengths like this, we do explain clearly on the product page that the membrane is unrolled in our yard, cut to size, and then folded and re-packaged – it doesn’t come on a roll unless it’s a full 100m length.

Unfortunately, it simply isn’t feasible to supply shorter, custom lengths rolled due to how these products are manufactured and handled. We include this detail on the page to help manage expectations and avoid any surprises on delivery.

That said, we really do appreciate your order and hope the membrane performed well once in place. We're always happy to answer any product questions before ordering, so feel free to reach out any time.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Thank you for the kind words! We're really pleased you were happy with the service – it means a lot to the team.

Hope to serve you again soon!

Best regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Clear instruction and messages

Clear instruction and messages. Polite and friendly service

8 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Thank you for your kind words! We're really glad to hear you found our instructions clear and our team friendly and polite. That’s exactly the kind of service we aim to provide.

Thanks again for choosing EasyMerchant – we hope to serve you again soon!

Best regards,
The EasyMerchant Team

Rated 5 out of 5 stars

As described and on time.

As described and on time.

17 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Thanks for the great review! We’re happy to hear everything arrived on time and just as described – that’s what we aim for with every order.

We really appreciate your support and look forward to helping you again in the future.

Best wishes,
The EasyMerchant Team

Rated 5 out of 5 stars

Great

Easy to order with a quick delivery

5 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Thanks so much for the positive feedback! We’re delighted that you found the ordering process simple and the delivery quick – that’s exactly what we strive for.

Hope to see you back again soon!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

They had what I wanted

They had what I wanted. Good price.
Delivery went smoothly.

5 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Thank you for the great review! We're really pleased to hear you found what you needed at a good price and that the delivery went smoothly.

We appreciate your custom and look forward to serving you again in the future.

All the best,
The EasyMerchant Team

Rated 5 out of 5 stars

Love the product and had great service

Love the product and had great service

21 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Peter,

Thanks for the kind words! We're so pleased to hear you had a great experience with our service. We really appreciate your support and hope to help you again soon!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Easy to use app

Easy to use app. Delivery in time stated. Well pleased.

1 April 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Tony,

Thanks for your review! We’re really glad you found our site easy to use and that your delivery arrived on time. Great to hear that we could help - thanks for your support!

Kind regards,
The EasyMerchant Team

Rated 4 out of 5 stars

Great communication and delivery was…

Great communication and delivery was reasonably fast. DHL are a bit pricey for delivery.

I would use again.

27 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi there,

Thanks for your review! We’re glad you were happy with the communication and overall delivery speed. We understand courier costs can be a pain and really appreciate your honest feedback. Great to hear you’d use us again!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Best customer service you could hope…

Best customer service you could hope for. Nothing was too much trouble and goods arrived next day as promised. Highly recommended.

27 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi David,

Thank you for the glowing review! We're so pleased our customer service made a difference and that everything arrived right on time. We truly appreciate the recommendation and hope to help you again soon.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Ordered terram

Ordered terram, by the metre which is great. Fast delivery. Highly recommend 👌

25 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Darren,

Thanks for your review! We're glad you liked the option to order Terram by the metre and that delivery was nice and quick. Really appreciate the recommendation!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Great quality painted louvre doors

Great quality painted louvre doors - could not be better, in fact.

25 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Ian,

Thanks so much for your lovely feedback! We're delighted to hear you were impressed with the quality of our products - “could not be better” is exactly what we aim for!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Great8 service

21 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Daryl,

Thanks for your review! Great to hear you were happy with the service - we really appreciate your support.

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

best in the business

They have the best rating for a reason, no complaints

19 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Angus,

Thanks for the great review! We're really glad to hear you’ve had a smooth experience with us. Your support means a lot - and we’ll keep doing our best to live up to that rating!

Kind regards,
The EasyMerchant Team

Rated 5 out of 5 stars

Very quick dispatch and delivery

Very quick dispatch and delivery

16 March 2025
EasyMerchant Limited logo

Reply from EasyMerchant Limited

Hi Neil,

Thanks for your review! We’re really pleased to hear your order was dispatched and delivered so quickly. We appreciate your support and look forward to serving you again!

Kind regards,
The EasyMerchant Team

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